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Topic: Obtaining copies of documents from the National Archives (Read 5115 times)
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hiraeth
RootsChat Aristocrat
Posts: 1214
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Hi Sylvia
I also received an email like yours first and about an hour later I got the one I copied to RC. Maybe they increased the charges April 1st?? I'll post if and when I hear back with the Death Notice.
Heather
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ladybird
RootsChat Veteran
Posts: 827
A new connection
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Thanks Heather, I'd be interested.
I sent my order off on the 23rd March, received invoice 24th March.
Maybe they've been swamped with requests since word got out  and decided to make a few bob from it.
Sylvia
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Main names: Scotland (Travellers) - Townsend/Townsley Lanark and Stirling - Jeffrey. Northumberland/ Durham - Newton, Patrick, Nixon, Sharp. Warwickshire and London - Garfield. Ireland, Co. Kerry - Marah/Meara/Mara other offshoots - Berry, Steven, Craig, Atkins, Fuller, McClure, Todd, McIntyre, Stewart, Conway, Buck, Heather, Winter, Letley, Beaumont, Wilson Census information is Crown Copyright, from www.nationalarchives.gov.uk |
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ladybird
RootsChat Veteran
Posts: 827
A new connection
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Just an update
Have received my order today by email  and hopefully a paper copy will come in the post.
There was some mix up somewhere as I should have received them last month...oh well never mind they're here now 
Not bad either 10 pages for $11USD...which works out $12.65NZ.
They have never asked me to join the Society and seem very helful, so good luck everyone
Sylvia
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Main names: Scotland (Travellers) - Townsend/Townsley Lanark and Stirling - Jeffrey. Northumberland/ Durham - Newton, Patrick, Nixon, Sharp. Warwickshire and London - Garfield. Ireland, Co. Kerry - Marah/Meara/Mara other offshoots - Berry, Steven, Craig, Atkins, Fuller, McClure, Todd, McIntyre, Stewart, Conway, Buck, Heather, Winter, Letley, Beaumont, Wilson Census information is Crown Copyright, from www.nationalarchives.gov.uk |
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hiraeth
RootsChat Aristocrat
Posts: 1214
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Thanks for the update Ladybird
Have not heard boo at this end. I ordered mine April 1st so hopefully I'm a week behind your schedule and will be hearing something from them shortly.....
Heather
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ladybird
RootsChat Veteran
Posts: 827
A new connection
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Hope you hear soon Heather
I did end up sending them an "is there a problem" email with a copy of the original invoice
Hey presto..instant action!
Sylvia
Oh too it may not be obvious who their reply is from. Mine had as subject a 4 digit numer and my last name, so maybe check your junkmail 
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Main names: Scotland (Travellers) - Townsend/Townsley Lanark and Stirling - Jeffrey. Northumberland/ Durham - Newton, Patrick, Nixon, Sharp. Warwickshire and London - Garfield. Ireland, Co. Kerry - Marah/Meara/Mara other offshoots - Berry, Steven, Craig, Atkins, Fuller, McClure, Todd, McIntyre, Stewart, Conway, Buck, Heather, Winter, Letley, Beaumont, Wilson Census information is Crown Copyright, from www.nationalarchives.gov.uk |
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hiraeth
RootsChat Aristocrat
Posts: 1214
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Thanks for the tip, ladybird!! I will try the "is there a problem" email route in a few days!! it is also quite possible that the email got junked - if so in my case it is long gone as everything is double deleted once a day 
Heather
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rutti tutti
Moderator
RootsChat Veteran
Posts: 823
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Hi all,
I am sure that these folk are probably swamped with requests as i think this is the first time a search has ben offered so reasonably. Remember this is South Africa where things are not as accessible as in other countries. Most likely explanation for non delivery is that in the space of 6 weeks we have had 5 public holidays - resulting in most of the country being on holiday at some stage over the April period, including myself!
At some stage all the details of the death notices will be available as I was involved in aan ongoing death notices transcription programme a few years back.
Ruth
PS
I have also applied for a death notice so will see how long it takes
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hiraeth
RootsChat Aristocrat
Posts: 1214
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Thanks for the background info Ruth. I'll leave them alone for a few weeks longer - I don't think they bill for the papers until they are ready to ship anyway so it is still within a reasonable time frame.
FIVE public holidays in SIX weeks wow! What a deal. When I emigrated from UK 32 years ago, had a choice of SA or Canada - guess I chose the wrong country!! Although there seem to be a lot of people from SA emigrating to Canada these days - they will miss the public holidays as we only get 10 in a whole year!!
Heather
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ladybird
RootsChat Veteran
Posts: 827
A new connection
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Hi Ruth
I think the eGGSA people are very brave to take on this undertaking, as you say they are probably swamped , but "good on them" a sterling job
I thought I'd just cut and paste the part of the email from them explaining the delay.
"Although we aim to send out physical items such as CDs and books ordered from the eGGSA web site within 10 days the same is not possible for archive photographs due to the nature of the process.
I apologise that this was not made clear on your invoice (I have corrected this on current invoices).
I am not sure wether it was due to a mis-routed email or some other reason that you did not receive note earlier that your photographs were ready, but we apologise for the delay."
BTW my great aunt was left a bit of land and a cow and a bull, but the cow died before hubby did
Sylvia
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 bee.gif (5.03 KB, 72x79 - viewed 512 times.)
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Main names: Scotland (Travellers) - Townsend/Townsley Lanark and Stirling - Jeffrey. Northumberland/ Durham - Newton, Patrick, Nixon, Sharp. Warwickshire and London - Garfield. Ireland, Co. Kerry - Marah/Meara/Mara other offshoots - Berry, Steven, Craig, Atkins, Fuller, McClure, Todd, McIntyre, Stewart, Conway, Buck, Heather, Winter, Letley, Beaumont, Wilson Census information is Crown Copyright, from www.nationalarchives.gov.uk |
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hiraeth
RootsChat Aristocrat
Posts: 1214
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Received the Death Notice by email today. It was worth the wait
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rutti tutti
Moderator
RootsChat Veteran
Posts: 823
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Received my death notice on Saturday as well - also worth the wait.
Ruth
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