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Topic: Ancestry wont accept Maestro what can I do? (Read 2574 times)
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Treelover
RootsChat Veteran
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Posts: 809
Me
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Hi
Good point there - why can't they use Paypal 
Joan
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Atkinson - Congleton, Ches
Broomhead - Lancs
Clegg - Rochdale, Lancs
Dodd - Manchester, Lancs
Jones - Lancs, Shropshire, Staffs
Williams - Salford, Lancs & Wales
Kennerley - Congleton, Ches
Lees - Rutland
Redfern - Lancs & Derbyshire
Round - Staffs
Rowley - Congleton, Ches
Sankey - Burtonwood, Lancs
Shuffle(el)bottom - Lincs & Lancs
Watson - Salford, Lancs & Yorks
Walker - Manchester, Lancs
Wright - Manchester
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casman
RootsChat Pioneer
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Posts: 0
Census information Crown Copyright, from www.nationalarchives.gov.uk
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I guess they are may be thinking about that.
Can I suggest that perhaps we all email their Fraud Prevention unit fraudprevention[at]tgn.com. Text of my original email to them is here
I have received no communication from your company regarding the withdrawal of payment by UK Switch/Maestro debit cards. I am concerned that the various links embedded within the email may be a phishing attempt.
If your firm has removed the debit card payment function, can you please confirm when the business decision was taken and why I did not receive any advisory mailshot. Further, since I do not hold any other payment cards myself, how am I to continue my researches? It seems incredible that your firm would rather that your customers make use of interest charging credit cards rather than responsible budgeting that EPOS/debit cards offer.
My thinking is that the more of us that complain/contact them, then (perhaps) they will get a replacement option in place. I mean I only signed up in December 2007 - is Ancestry trying to tell us they only found out about this in January 2008? I suspect Ancestry would surely have been told of this months ago but have done little if anything to effect a replacement.
The fact that we have been "caught in the lurch" might in part be due to fact that perhaps their subscriber base is mostly credit card users. Or put another way, apart from the UK, is the debit card seen as the norm? For example, I was over in melbourne Australia 2005 and the folks were saying that their version of Switch had "only been recently introduced" - much later than in the UK. Even in Japan, the Visa debit card was only 1st introduced in 2006. And a certain US based inter-continental hotel chain does not accept debit cards either!
Long story short - if the UK market is only a small proportion of the Ancestry client base and the number of debit card payers in the UK is even smaller, we might wait a long time. Hence my suggestion that we all email and voice our complaints. Can't guarantee they will listen but as the proverb says, a dripping tap......
Better stop here or they will be black-balling my account!
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« Last Edit: Sunday 15 June 08 19:36 BST (UK) by Arranroots »
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Lincsbabe
RootsChat Extra
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Posts: 74
Census information Crown Copyright, from www.nationalarchives.gov.uk
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I contacted Ancestry again just recently to see what other options I had, sadly none suit me at this time. I asked if they did Pay pal and the very polite answer I got was no. and it wasn't being considered as an option for the future. Being as I don't have a credit card and don't want to buy their software to gain access I have had no choice but to subscribe somewhere else with my Debit card. Early days yet and the site seems Ok but Ancestry was always my first choice. Perhaps Ancesrty has become such a succesfull company that they can afford to lose subscriptions. Lets hope that in the future they have a re think.... Lincsbabe 
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Weaver, Wilcock, Heywood, (Leigh Lancashire)
Lee, Mc Quirk, Mc Guirk, Mc Gurk, Blenkinsop, Oldfield, Hilton (Whitehaven Cumbria)
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casman
RootsChat Pioneer
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Posts: 0
Census information Crown Copyright, from www.nationalarchives.gov.uk
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findmypast seems a good sight - but their census records are for england & wales onyl - not much use for us folks whose line is in scotland!! does anyone know of any sites that cover the scottish censuses (apart from the official scotlandspeople.gov.uk site?
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Treelover
RootsChat Veteran
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Posts: 809
Me
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I had ummed and aahhhd about whether or not to get a credit card, and I finally succombed. What finally tipped the balance was when I went to pay for something I bought on another totally unconnected site and found they wouldn't take my Switch debit card either. So I am now the proud owner of a credit card, that will only be used for when I cannot pay any other way.
I have just come off the phone with Ancestry after renewing my membership (I had hoped they might just have renewed it from my debit account - but no, it ran out midweek).
I had a good old moan about this, mentioned how many people were not renewing their membership and ended up paying £63.96, that's 20% off and LESS than I paid last year  . So not all bad then. 
Rest assured, as soon as my first statement comes through the door, its getting paid within 24 hours.
Joan
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Atkinson - Congleton, Ches
Broomhead - Lancs
Clegg - Rochdale, Lancs
Dodd - Manchester, Lancs
Jones - Lancs, Shropshire, Staffs
Williams - Salford, Lancs & Wales
Kennerley - Congleton, Ches
Lees - Rutland
Redfern - Lancs & Derbyshire
Round - Staffs
Rowley - Congleton, Ches
Sankey - Burtonwood, Lancs
Shuffle(el)bottom - Lincs & Lancs
Watson - Salford, Lancs & Yorks
Walker - Manchester, Lancs
Wright - Manchester
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northern_rose
RootsChat Senior
Offline
Posts: 472
At least one of my ancestors was glamorous!
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I too have just let my ancestry subscription lapse.
I am anti-credit cards but do have a pre-paid form of credit card - no chance of running up a big bill or having to pay huge interest charges.
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Wilson in the Lancaster area Clegg in Todmorden Adamson in Edinburgh Miller in Edinburgh Nunn in Norfolk and Co Durham Smith in Glasgow Haig in Peebles/Edinburgh Also Nelson, Gardener, Garnett, Blair, Coleman, Aaronson and many more as the branches expand! Census info is Crown Copyright, from www.nationalarchives.gov.uk |
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humbug
RootsChat Extra
Offline
Posts: 96
Humbug
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i have just spotted this thread
I did ring them madpants - i was in the same boat but my sub expires in november
apparently it was a mass produced letter sent to all im may and as long as your card is re registered before your sub expires then maestro is fine
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GARNETT, ALMACK, WHITAKER, ARCHER - Skipton, Yorks HIBBERT, SHUTTLEWORTH, HAYTHORNWHITE, HITCHEN, MARSDEN Lancashire EMERY Manchester WALTON Northants and Sunderland PARROTT Northants GREENWOOD, Lancs and Yorks SUNDERLAND, TODD, KEIGHLEY, SNOWDEN, TURNER Yorkshire WOODROFFE Leics and North East CROSSLEY, COATES, FORSTER, WRIGHT, LAVERICK, CUNNINGHAM Sunderland / North East BISSETT Scotland and Sunderland
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Nick29
RootsChat Veteran
 Online
Posts: 759
My dad in his LFB uniform
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I too have just let my ancestry subscription lapse.
I am anti-credit cards but do have a pre-paid form of credit card - no chance of running up a big bill or having to pay huge interest charges.
Sorry, but I don't understand this way of thinking ! 
There are several credit cards available which give the option of settling the bill in full by direct debit at the end of the month.
If you buy at the right time, they actually give you a month's interest-free credit. What's so wrong with that ? 
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Field - Luton & Islington Hole - Somerset, Suffolk & Surrey Farnish, Parker, Cattermole, Last, Wasp, Church - Suffolk Martin - Eltham & Greenwich, Kent (London) Lewin/Lowin/Lowen - Hertfordhire Stead - Greenwich, London (Kent) & Maidstone Wood - Hertfordshire Census information Crown Copyright, from www.nationalarchives.gov.uk |
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Mogsmum
RootsChat Senior
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Posts: 284
Census information Crown Copyright, from www.nationalarchives.gov.uk
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I agree with Nick. I was a confirmed member of the 'why the hell do I need a credit card?' club, until it occurred to me that should the company I was dealing with fail to live up to it's rash promise, I could make a claim for refund against the credit card company, and there is of course, that month of free interest.
Apart from large purchases, I seldom if ever use the card apart from one standing order at £9.99 a month and the scaremongering about 'running up huge debts' is only true if you spend money you don't have. Treat a credit card like a purse, if the money isn't in there then don't spend it. I've had my card for 10 years and have never yet paid a single penny in interest purely because I pay it off, in full, each month.
The clue is in the title, it's a 'credit' card - the company extend you the credit with which to buy things and quite reasonably they charge you for the priviledge of using their money. The answer is quite simple - just exercise some self-discipline, it's stupid, 'must have it now' people who let themselves get into debt, and that's hardly the fault of the credit card company.
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