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Author Topic: Can't work it out .. ?  (Read 1627 times)
Pels.
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Can't work it out .. ?
« on: Friday 29 February 08 17:31 GMT (UK) »



I hope I'm not going to confuse you .. but here goes .. 

At the moment I'm having problems with AOL and RootsChat .. yesterday it was almost impossible to view a topic .. post a reply or send a PM, due to everything being so slow.

It isn't my wireless/internet connection because the speed improves significantly when I use an alternative browser.

The real issue is when I use IE .. for some reason it won't allow me to quote more than one reply, open a link and nor will the Spell Check work?

I've run through the list of Advanced Settings on Internet Options and I can't see anything that should be be ticked .. but isn't?

So two queries really .. is anyone else experiencing issues with AOL and what could be the RootsChat conflict with IE ..?

Pels  Smiley
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CaroleW
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Re: Can't work it out .. ?
« Reply #1 on: Friday 29 February 08 22:24 GMT (UK) »

Hi

I'm with AOL and don't have any major problems with Rootschat.    I have on occasions experienced very slow response times but put that down to the Rootschat server as other websites response times were fine at the time.

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downside
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Re: Can't work it out .. ?
« Reply #2 on: Friday 29 February 08 23:41 GMT (UK) »

Nothing wrong with IE7 either.
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Pels.
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Re: Can't work it out .. ?
« Reply #3 on: Saturday 01 March 08 07:11 GMT (UK) »




Thankyou both very much for your replies!  Smiley

To cut a long story short regarding the AOL issue .. I phoned them up and asked if they were having problems. Standard answer .. no problems, apart from in Gillingham and Vauxhall!

They then had me tinkering about with everything they could ..  Roll Eyes

At one point last night I could see myself online .. in actual fact .. I wasn't at all because it kept logging me off?

It now seems to be flying along and I'm waiting for them to phone back .. because I played war about the cost of the call!

Still can't work out the problem with IE, but I'll have another mess around.

Thanks once again.

Regards,

Pels  Smiley
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Gadget
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Re: Can't work it out .. ?
« Reply #4 on: Saturday 01 March 08 08:02 GMT (UK) »

Hi Pels

Was this happening with all sites or just Rootschat? Did you get my e-mail?

Roots does somehow recognise that you've tried to login , even if you haven't. i remember last year when PaulE was trying to get in but couldn't, it showed him as in and also when Jane forgot her password and tried with many different ones, she seemed to appear online.

I would suspect that there something wrong with the settings on your computer.

Not much help but a few thoughts.

Gadget
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Pels.
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Re: Can't work it out .. ?
« Reply #5 on: Saturday 01 March 08 16:16 GMT (UK) »


I've just lost one reply .. so I'll make this shorter!  Undecided

An example:

Logged on and it took forever .. when I tried to read my unread replies I got the following message:

Please login below or register your membership with RootsChat.Com.  Login

I then logged back on .. tried to read a PM but it took me to this ..

Welcome, Guest. Please login or register for free.
Did you miss your activation email?
Friday 29 February 08 19:44 GMT (UK)


I could read all the topics you can read as a guest albeit very slowly .. but it wouldn't allow me to see anything as a member? I copied the above last night when I was getting so frustrated with it all.

I would suspect that there something wrong with the settings on your computer.


I think there is too .. but what .. I haven't altered anything.

Everything's been emptied that should have been .. I think?

Thanks for replying Gadget ..  Smiley
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Gadget
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Re: Can't work it out .. ?
« Reply #6 on: Saturday 01 March 08 16:18 GMT (UK) »

This started middle of the week, didn't it?

Did you have any IE updates since then?

Have you blocked pop ups from Roots?

Can you think of anything at all that you've changed  Undecided

Gadget
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Pels.
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Re: Can't work it out .. ?
« Reply #7 on: Saturday 01 March 08 16:28 GMT (UK) »




Thursday .. I assumed Roots was having a slow day .. but then when everything seemed to slow down .. I blamed the internet as a whole.

I kept looking for someone to post a thread about how slow it all was .. my pop up blocker has always been on and the settings haven't changed?

No updates from IE .. only ones from AOL last night after I'd phoned?
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Gadget
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Re: Can't work it out .. ?
« Reply #8 on: Saturday 01 March 08 16:38 GMT (UK) »

Just a thought

Try logging in as your Chatroom name Undecided

Gadget
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My main Surname interests are on the Surname Interests Table  http://surname.rootschat.com/ and my website (above)

Census &  BMD information Crown Copyright www.nationalarchives.gov.uk and www.scotlandspeople.gov.uk
downside
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Re: Can't work it out .. ?
« Reply #9 on: Saturday 01 March 08 17:05 GMT (UK) »

The other possibilty is that you have a virus or some other form of malware like a Browser Help Object (BHO) which becomes active once you connect to the Internet.

Download and install Hijack This and run a scan and see if anything suspicious turns up.

http://www.majorgeeks.com/download.php?det=3155
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Pels.
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Re: Can't work it out .. ?
« Reply #10 on: Saturday 01 March 08 17:25 GMT (UK) »





I'll give it a go and let you know .. I already have McAfee Virus Scan and Firewall .. plus the AOL spyware keeps checking everything the minute I log on .. but no harm in trying every option .. thankyou.  Smiley
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Pels.
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Re: Can't work it out .. ?
« Reply #11 on: Sunday 02 March 08 19:04 GMT (UK) »




Had an idea to hopefully prove how slow it's going at the moment ..

Type Speed KBPS
56k modem  56
256k DSL  256
512k DSL  512
1Mb DSL/Cable  1024
2Mb DSL/Cable  2048
4Mb DSL/Cable  4096
8Mb DSL/Cable  8192
You  90
Results 816 kbits downloaded in 9.046 sec


The above was me less than five minutes ago .. but this was me on the 4th January ..

Type Speed KBPS
56k modem  56
256k DSL  256
512k DSL  512
1Mb DSL/Cable  1024
2Mb DSL/Cable  2048
4Mb DSL/Cable  4096
8Mb DSL/Cable  8192
You  1316
Results 7816 kbits downloaded in 5.937 sec 


It isn't like this all the time .. earlier on it was quite fast ..  Undecided

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CaroleW
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Re: Can't work it out .. ?
« Reply #12 on: Sunday 02 March 08 19:17 GMT (UK) »

Hi

Have you cleared out your temporary internet files and done a disk cleanup?

Start/Control Panel/ then switch to Category View if you are in Classic View

Select Performance & Maintenance
Select Free up space on your hard disk

A little brush should appear at the very bottom of your screen with Disk Cleanup and it takes a couple of minutes before you are presented with a possible "cleanup"  I usually just click OK and then confirm.  It doesn't delete any passwords etc

I do this every night before I switch off and it seems to keep things running ok
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Pels.
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Re: Can't work it out .. ?
« Reply #13 on: Sunday 02 March 08 19:53 GMT (UK) »




You had me wondering there .. I usually find the Disk Cleanup somewhere else .. I didn't know there was two ways!  Grin

Start/All Programmes/Accessories/System Tools/ and then either Disk Cleanup or Defragment.

I do all that quite regularly Carole, not every night though admittedly .. and delete the Temporary Internet files.

This is the link I used to test the speed ..

http://resources.zdnet.co.uk/speedtest/?r=2

I'm wearing it out at the moment!  Cheesy

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CaroleW
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Re: Can't work it out .. ?
« Reply #14 on: Sunday 02 March 08 20:16 GMT (UK) »

That's a useful website to have - my download speed for 7816 was 4.2 secs
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