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Author Topic: Need some advice please  (Read 145 times)
jamajo
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My lovely gran
Need some advice please
« on: Wednesday 14 May 08 19:01 BST (UK) »
Hi All,

       We have a pc that is running so slow. It is an XP and we think some kind of virus has infected it

as nothing seems to work to improve it. My question is this.

Can i delete everything on there and reinstall windows again with the disc i have for it, and if so

how do i do it ? What do i delete first. Sorry i have no Knowledge on this kind of thing. 

                            Sue
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PaulineJ
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Re: Need some advice please
« Reply #1 on: Wednesday 14 May 08 19:55 BST (UK) »

What virus scans have you run?
Re-installing windows may be unnecessary...
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jamajo
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My lovely gran
Re: Need some advice please
« Reply #2 on: Wednesday 14 May 08 20:06 BST (UK) »
Hi Pauline,

              We have norton 360 on there but for some reason it doesnt seem to be working.

We installed it in Jan and it was working fine but last night when i turned pc on it took ages to load

and i couldnt do anything at all on there. Dont know whats happened to the pc Huh

                    Sue
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Norris  ( Somerset, Oxfordshire )
Evans  ( Berkshire )
Goodenough ( Berkshire )
Lloyd  ( Berkshire, Canada)
Dance ( Berkshire, Portsea, USA, )
All Census Look Ups Are Crown Copyright from www.nationalarchives.gov.uk
mike175
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Re: Need some advice please
« Reply #3 on: Wednesday 14 May 08 21:33 BST (UK) »
Hi Sue,

Assuming the thing will actually start up, it might be a good idea to press Ctrl+Alt+Delete to bring up Windows Task Manager, then click on the Processes tab. This should show you what is using the computer's resources and slowing it down . . . in the "CPU" column, the number shows the percentage of time being used by each process. If you write down the names of the items with the highest numbers in that column, you can google them and find out if they are virus related.

Hope you manage to sort it out.  Smiley

Mike.
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jamajo
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My lovely gran
Re: Need some advice please
« Reply #4 on: Wednesday 14 May 08 21:40 BST (UK) »
Hi Mike,

           Thanks for your help and advice and i will give it a go Smiley Smiley

                                Sue
Logged
Norris  ( Somerset, Oxfordshire )
Evans  ( Berkshire )
Goodenough ( Berkshire )
Lloyd  ( Berkshire, Canada)
Dance ( Berkshire, Portsea, USA, )
All Census Look Ups Are Crown Copyright from www.nationalarchives.gov.uk
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