Author
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Topic: Ancestry again! (Read 2317 times)
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Nick29
RootsChat Veteran
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Posts: 578
Census information Crown Copyright, from www.nationalarchives.gov.uk
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HI Nick, I don't have Norton, used to have AVG but just changed to Avast - same problems with both  Paulene 
Did you uninstall Norton via Windows add/remove programs, or did you use the Norton Removal Tool ?
Norton is harder to completely eradicate from your PC than the viruses that it's supposed to protect against ! 
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Field - Luton & Islington
Hole - Somerset, Suffolk & Surrey
Farnish, Parker, Cattermole, Last, Wasp - Suffolk
Martin - Eltham & Greenwich, Kent (London)
Lewin/Lowin/Lowen - Hertfordhire
Stead - Greenwich, London (Kent)
Wood - Hertfordshire
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willow154
RootsChat Aristocrat
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Posts: 1403
Census information Crown Copyright, from www.nationalarchives.gov.uk
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I uninstalled the enhanced viewer and have been using the basic viewer, but because it is limited when checking information regarding districts, I decided to download the enhanced again.
It worked fine for about 10 images and then froze again!!!! So, off it's come again.
So, no better now I've changed virus detector (not Norton).
Has anybody managed to get a reply from Ancestry since registering the problem, please? I've followed all the advice on the thread and on their site, but without success, so I would really appreciate knowing if anybody has manged to solve the problem, or heard from ancestry themselves.
Thank you.
Paulene
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Forthefamily
RootsChat Veteran
 Online
Posts: 976
Chickadee......
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Strangely enough I haven't had any problems recently. I don't think I'm doing anything differently than before but Ancestry has been behaving itself.
mab
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Marmaduke 123
RootsChat Senior
Offline
Posts: 269
Census information Crown Copyright, from www.natio
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I too think Ancestry are doing this deliberately to limit access at busy times. I don't believe it is to do with security systems at all. There is no problem with loading the index transcriptions, or the images for a certain amount of time. Then, after a couple of hours or so (I will have to log and monitor this) images simply won't load.
If Ancestry are applying some kind of usage limitation they should come clean and tell us.
Anne
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Bintcliffe, Simpson, Taylor, Tempest, Gee, Singleton, Helm,
Summerscales, Baldwin,,Bolton, Kitson, Gledhill, Lockwood,
Chadwick, Brearley, Gaukrodger
All from Halifax/Huddersfield area of West Yorkshire
Hopton Gloucestershire
Millinchip Worcestershire
Francis Monmouthshire
Walker Wiltshire
Springall Bucks
Mickle Berkshire
Day, Ven Somerset
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kaz
RootsChat Member
Offline
Posts: 238
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I have also had the same problems with Ancestry freezing when i am trying to download the BMD images.
Thought it was my computer- However we have just updated our Norton account so i guess it could be that
Its all a bit confusing for me. I tried to email Ancestry to sort out the problem but couldn,t figure out where to send it 
Hope its sorted soon cos its really irritating and stopping me from enjoying my subsciption!
K
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Aspinall-Lancashire and Canada, Dickinson-Lancashire and Canada, Noon-Warwickshire, Parr-Nottinghamshire and Warwickshire Reeves-Staffs and Warwickshire, Viggers-Oxfordshire and Warwickshire, Census information is Crown Copyright from www.nationalarchives.gov.uk/ |
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kaz
RootsChat Member
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Posts: 238
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Oh wow...just managed to seach the BMD images for 3 Whole minutes and now its frozen on me 
Kaz
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Aspinall-Lancashire and Canada, Dickinson-Lancashire and Canada, Noon-Warwickshire, Parr-Nottinghamshire and Warwickshire Reeves-Staffs and Warwickshire, Viggers-Oxfordshire and Warwickshire, Census information is Crown Copyright from www.nationalarchives.gov.uk/ |
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Marmaduke 123
RootsChat Senior
Offline
Posts: 269
Census information Crown Copyright, from www.natio
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I think we should all email Ancestry to complain each time it happens, and really try to get to the bottom of this.
Dolly Dimples, maybe you are like me and have it happening daily? I admit I am quite a heavy user at the moment because of the nature of my current research, but there is no mention of any usage limitation anywhere that I have seen
Anne
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Bintcliffe, Simpson, Taylor, Tempest, Gee, Singleton, Helm,
Summerscales, Baldwin,,Bolton, Kitson, Gledhill, Lockwood,
Chadwick, Brearley, Gaukrodger
All from Halifax/Huddersfield area of West Yorkshire
Hopton Gloucestershire
Millinchip Worcestershire
Francis Monmouthshire
Walker Wiltshire
Springall Bucks
Mickle Berkshire
Day, Ven Somerset
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kaz
RootsChat Member
Offline
Posts: 238
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Finally figured out how to email them
Sent email - Hopefully it will help..........
Kaz
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Aspinall-Lancashire and Canada, Dickinson-Lancashire and Canada, Noon-Warwickshire, Parr-Nottinghamshire and Warwickshire Reeves-Staffs and Warwickshire, Viggers-Oxfordshire and Warwickshire, Census information is Crown Copyright from www.nationalarchives.gov.uk/ |
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BettyofKent
RootsChat Veteran
Offline
Posts: 666
I know my Family Tree
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I can view a few images on Ancestry, then my browser crashes. This has been happening for some time & I thought I was just unlucky.
Seeing that so many people, using different browsers & AV programs, have problems has convinced me the problem is with Ancestry.
Next time it happens, I'm going to complain.
Betty
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KENT: Stutely - Wittersham & Stone Padgham - Wittersham Wanstall - Northbourne Taylor - Ringwould & Ash Skinner - Deal Bushell - Walmer Cornwell - Ash, Sandwich, Wingham Dennis - Eastry & Dover Fagg - Elmstone Laurence - Northbourne & Betteshanger Relf - Kent & Sussex Also Funnell - Sussex Schloss - Nottingham & Massachusetts Cohen - Birmingham "Census information is Crown Copyright from www.nationalarchives.gov. |
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