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Author Topic: My broadband disconnects  (Read 435 times)
aberdein
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Posts: 177


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My broadband disconnects
« on: Friday 16 January 09 09:39 UTC (UK) »
I have Tiscali broadband and Windows Vista which works fine most of the time. But if I leave my computer for a while I very often find on returning that  the connection has dropped off and I just can`t find out why this happens as I am able to restore the connection right away. I would appreciate some help with this problem.

aberdein
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mshrmh
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Posts: 1081
Re: My broadband disconnects
« Reply #1 on: Friday 16 January 09 11:46 UTC (UK) »
aberdein - warning I'm not a techie, but do you have a setting that times out - I'm on XP so this might need translating. Under Control Panel there's an option for network connections - if you select yours (probably Tiscali broadband) and look at the various settings & options in there there may be one for "time out". If this has a time limit on it this may be why the computer disconnects in your absence.
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Nick29
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Posts: 2904
Re: My broadband disconnects
« Reply #2 on: Friday 16 January 09 12:05 UTC (UK) »
Broadband modems which draw their power via the USB port can often get disconnected if the power-saving function of the USB port is switched on.  If the computer connects to the router via a plug which looks like a phone plug, then it's a case of changing either the router settings or maybe the settings of Vista, but I would plump for the former.
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downside
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Re: My broadband disconnects
« Reply #3 on: Friday 16 January 09 13:52 UTC (UK) »
Have a look here:

In Internet Explorer

TOOLS >> INTERNET OPTIONS >> CONNECTIONS >> SETTINGS >> ADVANCED

Uncheck those two boxes:

Disconnect if idle for xx minutes
Disconnect when connection may  no longer be needed
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aberdein
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Posts: 177


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Re: My broadband disconnects
« Reply #4 on: Friday 16 January 09 15:25 UTC (UK) »
I`ve looked at Internet Options and the two boxes are already unchecked. I don`t have a router just the modem supplied by Tiscali. I can`t find anything on Vista Control Panel that relates to the problem. There is no regular pattern to the disconnections and on an odd occasion it won`t disconnect at all. There are two green lights on the modem which light up on booting the computer up and they always remain on even though I am not actually on line. It never disconnects when I am actually using the computer. Thank you for your interest and suggestions
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downside
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Re: My broadband disconnects
« Reply #5 on: Friday 16 January 09 16:32 UTC (UK) »
The green lights on the modem remain on whether you are connected or not - it doesn't mean that you are actually connected to the Internet.
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Falkyrn
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Re: My broadband disconnects
« Reply #6 on: Friday 16 January 09 19:19 UTC (UK) »
In Vista go to Control Panel and go to Power Settings - on my laptop it's under Mobile PC.

Within power settings you can make several adjustments to the "Power plan" selecting "Advanced" will allow you to make further adjustments including the USB ports.
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mongoose2
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Posts: 277
Re: My broadband disconnects
« Reply #7 on: Monday 19 January 09 20:45 UTC (UK) »
Is it possible that your ISP is disconnecting you if they see a period of inactivity

Barry
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