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Topic: Internet Explorer 8 (Read 5271 times)
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GrahamH
RootsChat Senior
Posts: 253
JiGraH Resources
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My criticisms of Microsoft, based on fact, are no more moaning than your opposite view is that of an apologist for a flawed product.
Not at all Graham. My motives for posting on this thead are the same as they ever were - to help others with their problems, which is what I was trying to do when you posted your latest complaint. I am not an apologist for Microsoft, and I have never denied your claims that IE8 has flaws - name one piece of software that doesn't !
Nick, if you read my post (as quoted by you above) properly you will see that I was not accusing you of being an apologist for Microsoft, quite the opposite in fact.
I do note, though, that this is not the first time you have accused me of moaning as well as accusing me of talking rubbish. If that comes within your definition of helping people with their problems then so be it, we shall have to agree to differ.
It is also irrelevant to this discussion whether or not any other software has flaws. Again, if you look back at my posts you will see that my concern is not simply that IE8 is flawed but also the way in which Microsoft is addressing (or not) those flaws and the fact that they have directed my support request to a number of teams which have nothing at all to do with IE8.
Graham
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GrahamH
RootsChat Senior
Posts: 253
JiGraH Resources
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Hurrah and Huzzah !!!!! Yesterday, four weeks to the day after first contacting Microsoft, I received a solution to my problem.
Somehow a particular registry key had been set to (what IE8, but not other browsers, considered to be) an invalid value. Setting it to the correct value enabled IE8 to function correctly.
I'm still waiting for further tests to be carried out by Microsoft for the reason why the invalid value occurred and why IE8 did not trap and report it as an error, rather than simply refusing to work without explanation.
I'm also waiting for confirmation of whether the fix will work in all cases. If any more of our customers experience problems I should like to be able to tell them the reason and how to correct the problem.
Graham
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NigelG
RootsChat Veteran
Posts: 589
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Just to let you know about my problem accessing GR.
I contacted Microsoft via their on-line support dept and they responded within 24 hours with a number of solutions (all of which failed to help).
I emailed them back asking how I could reverse the installation back to IE 7 and within a matter of hours an update came through which completely resolved the issue.
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Davies, Edwards, Evans, Griffiths, Hughes, James, Jones, Morgan, Nicholas, Powell, Prytherch, Rees, Williams in Glamorgan, Brecon, PEM, CMN & MGY Biddle, Budd, Clark/e, Davis/Davies, Elliott, Emery, Harper, Harris, Lloyd, Parsons, Phillips, Pitt, Reed/Reid/Read/Rhead, Rogers, Scandrett, Smith, Tylor & Waldron in Staffs, Worcs, Hef, Cheshire, Shrops., Middlesex & Surrey. Cooghan/Coogan/Cogan - Castleblaney, Co Monaghan Census Information is Crown Copyright www.nationalarchives.gov.uk |
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GrahamH
RootsChat Senior
Posts: 253
JiGraH Resources
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Microsoft have now confirmed that the fix supplied to me should work for other people but have been unable to explain how the registry key was given the wrong value, though it has to be something to do with the IE8 installation routine.
It's a bit annoying that Microsoft didn't prevent the error from occurring in IE8 because one of the references they supplied me with - Here - shows that they have been aware of the possibilities of problems for a couple of years.
Microsoft have, however, agreed that a program should never end abnormally without providing a feedback message to the user. If that had happened in this case then it would have taken rather less than four weeks, and rather less wasted time, for MS to provide the solution. All being well they will also take on board the need to amend the IE8 code to always supply a reason when an Abend occurs.
Graham
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Nick29
RootsChat Aristocrat
Posts: 2899
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Another good reason not to go for IE8 in XP
Why ? Graham is using Vista. I don't see your logic ?
IE8 & XP SP3 in use here - no problems at all.
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Best Wishes, Nick. Research interests: Field - Luton & Islington Hole - Somerset, Suffolk & Surrey Farnish, Parker, Cattermole, Last, Wasp, Church - Suffolk Lewin/Lowin/Lowen - Hertfordhire Martin - Eltham & Greenwich, Kent (London) Stead - Greenwich, London (Kent) & Maidstone Wood - Hertfordshire Census information Crown Copyright, from www.nationalarchives.gov.uk |
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Koromo
RootsChat Aristocrat
Posts: 1805
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Graham
I'm pleased for you that Microsoft has sorted your problem.
There is nothing more infuriating than not knowing why something has stopped working.
Cheers
Koromo
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Nick29
RootsChat Aristocrat
Posts: 2899
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IE8 has functions that IE7 didn't have, which are not earth-shattering, but which are still good to have. I wouldn't want to roll back to IE7.
I still think that the problems that Vista users have had with IE8 are due to changes brought about by Microsoft to stop "psuedo hard drives" on flash memory sticks from propagating viruses when they auto-run. This will apparently be fully implemented in Windows 7, due out later this year, but my guess is that many of the roots for this new change were already laid down in Vista.
If the problems in IE8 were down to the actual program coding, then a simple registry change wouldn't fix them.
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Best Wishes, Nick. Research interests: Field - Luton & Islington Hole - Somerset, Suffolk & Surrey Farnish, Parker, Cattermole, Last, Wasp, Church - Suffolk Lewin/Lowin/Lowen - Hertfordhire Martin - Eltham & Greenwich, Kent (London) Stead - Greenwich, London (Kent) & Maidstone Wood - Hertfordshire Census information Crown Copyright, from www.nationalarchives.gov.uk |
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