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Topic: ERO-Problem Logging In-Help Please? (Read 236 times)
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Diblet
RootsChat Member
Posts: 170
Census information Crown Copyright, from www.nationalarchives.gov.uk
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Hi Lisa
I'd suggest that you press the "Contact Us" button on the SEAX website and ask your question direct to the Essex Record Office.
They're very helpful people there and I'm sure would be more than happy to help!
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findem
RootsChat Veteran
Posts: 687
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Hi Lisa,
I use the SEAX online Parish Registers, I used to have to log on as Guest because the site would not accept my Australian post code, I did have the necessary ERO Reader's Ticket but not a UK postcode.
Not sure what part of the SEAX site you are trying to enter but to enter the site to view the online PRs you do not have to log in anymore, it used to require a Reader's Ticket number and post code. Below is address of the page that I use to access ERO, I only access the site for PRs and wills, so perhaps you are visiting another part of the site that I have not encountered, perhaps someone reading this will add to it.
http://seax.essexcc.gov.uk/default.asp
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findem
RootsChat Veteran
Posts: 687
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Hi Lisa,
I think your best bet is to contact the ERO and explain your problem to them, they will email you an order form which you can fill in and post back to them, you can also pay by credit card, not sure which ones they accept but I know Visa is OK.
I think your main problem is probably the same as mine, a non UK post code, do they still require a Readers Ticket number and post code to sign in? My brain has just kicked in, I think the reason you are asked to sign in when trying to order is because that particular order system is not for actually purchasing a copy of the document, it is for ordering the documents to be retrieved from the archives ready for a proposed visit to the ERO to view them.
Regards.
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