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Topic: Ancestry's Enhanced Image Viewer in Internet Explorer 8 (Read 384 times)
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avm228
RootsChat Marquessate
Posts: 5130
Census information Crown Copyright, from www.nationalarchives.gov.uk
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Hello all
I have been using Enhanced Image Viewer without any problems in IE7. However, now that I have installed IE8.0 my computer is claiming that Enhanced Image Viewer is not installed. Several times I have gone through the download procedure, at the end of which the message "Setup completed successfully" appears. However, when I then try to continue to view a document I get the message "The Enhanced Image viewer is not installed on this machine."
Any ideas gratefully received!
Anna
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Logged
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Ayr: Barnes, Wylie
Caithness: MacGregor
Essex: Eldred (Pebmarsh)
Gloucs: Timbrell (Winchcomb)
Hants: Stares (Wickham)
Lincs: Maw, Jackson (Epworth, Belton)
London: Pierce
Suffolk: Markham (Framlingham)
Surrey: Gosling (Richmond)
Wilts: Matthews, Tarrant (Calne, Preshute)
Worcs: Milward (Redditch)
Yorks: Beaumont, Crook, Moore, Styring (Huddersfield); Middleton (Church Fenton); Exley, Gelder (High Hoyland); Barnes, Birchinall (Sheffield); Kenyon, Wood (Cumberworth/Denby Dale)
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Arranroots
Global Moderator
RootsChat Marquessate
Posts: 10929
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Hi Anna
You might notice a little pink bar under the main toolbars asking you to allow the Enhanced Viewer to run - click on that and all functionality will be restored! I think it actually mentioned running Activ-x controllers or somesuch.
Kind regards, Arranroots (who had the same problem!)
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Census Information is Crown Copyright, from www.nationalarchives.gov.uk ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ SOM: BIRD, BURT aka BROWN HEF: BAUGH, LATHAM, CARTER, PRITCHARD GLS: WEBB, WORKMAN, LATHAM, MALPUS WIL: WEBB, SALTER RAD: PRITCHARD, WILLIAMS GLA: RYAN, KEARNEY, JONES, HARRY MON: WEBB, MORGAN, WILLIAMS, JONES, BIRD SCOTLAND: HASTINGS, CAMERON, KELSO, BUCHANAN, BETHUNE/ BEATON IRELAND: RYAN (WATERFORD), KEARNEY (DUBLIN), BOYLE(DUNDALK) |
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avm228
RootsChat Marquessate
Posts: 5130
Census information Crown Copyright, from www.nationalarchives.gov.uk
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Aha - I'd been clicking on the pink bar, which got me nowhere (other than making the pink bar disappear) but upon now revisiting it I see that by right-clicking on it I can make it work.
Thanks, Arranroots 
Anna
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Logged
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Ayr: Barnes, Wylie
Caithness: MacGregor
Essex: Eldred (Pebmarsh)
Gloucs: Timbrell (Winchcomb)
Hants: Stares (Wickham)
Lincs: Maw, Jackson (Epworth, Belton)
London: Pierce
Suffolk: Markham (Framlingham)
Surrey: Gosling (Richmond)
Wilts: Matthews, Tarrant (Calne, Preshute)
Worcs: Milward (Redditch)
Yorks: Beaumont, Crook, Moore, Styring (Huddersfield); Middleton (Church Fenton); Exley, Gelder (High Hoyland); Barnes, Birchinall (Sheffield); Kenyon, Wood (Cumberworth/Denby Dale)
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Nick29
RootsChat Aristocrat
Posts: 2904
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Anna, you need to check the ActiveX settings in IE8, and make sure ActiveX is enabled.
If that doesn't work, try going back to the basic viewer (the link to do that is via Help, at the bottom of the page) then re-select "Install Enhanced Viewer" again.
If that failed, my next step would be to clear the cookie cache in IE8 (this will destroy all your auto site logins for all sites, so make sure you have the passwords for them all !).
Enhanced viewer does work in IE8 - I'm using it myself.
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Best Wishes, Nick. Research interests: Field - Luton & Islington Hole - Somerset, Suffolk & Surrey Farnish, Parker, Cattermole, Last, Wasp, Church - Suffolk Lewin/Lowin/Lowen - Hertfordhire Martin - Eltham & Greenwich, Kent (London) Stead - Greenwich, London (Kent) & Maidstone Wood - Hertfordshire Census information Crown Copyright, from www.nationalarchives.gov.uk |
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avm228
RootsChat Marquessate
Posts: 5130
Census information Crown Copyright, from www.nationalarchives.gov.uk
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Thanks to you both I'm now fully functional again 
Many thanks
Anna
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Logged
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Ayr: Barnes, Wylie
Caithness: MacGregor
Essex: Eldred (Pebmarsh)
Gloucs: Timbrell (Winchcomb)
Hants: Stares (Wickham)
Lincs: Maw, Jackson (Epworth, Belton)
London: Pierce
Suffolk: Markham (Framlingham)
Surrey: Gosling (Richmond)
Wilts: Matthews, Tarrant (Calne, Preshute)
Worcs: Milward (Redditch)
Yorks: Beaumont, Crook, Moore, Styring (Huddersfield); Middleton (Church Fenton); Exley, Gelder (High Hoyland); Barnes, Birchinall (Sheffield); Kenyon, Wood (Cumberworth/Denby Dale)
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