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Author Topic: McAfee problem  (Read 281 times)
dudjac
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McAfee problem
« on: Monday 17 August 09 09:37 UTC (UK) »
Hi.
I have Windows XP with McAfee security.
McAfee has been no trouble up until a couple of days ago.
It now keeps telling me I am not protected. "Fix" problem has no effect.  I then downloaded  McAfee virtual technician.  This seems to fix the problem but after some minutes I again am getting the "not protected" notice.
Dont really want to remove then reinstall...afraid I may make a real mess up as I am not very computer literate.
Any suggestions?
Many thanks.  Dud.
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downside
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Re: McAfee problem
« Reply #1 on: Monday 17 August 09 09:50 UTC (UK) »
Microsoft recently release a large number of security updates for Windows XP SP3 and I'm wondering whther that triggered this problem?  It could be anything though - including a false ppositive - where a a piece of harmless software has been incorrectly identified as a virus.

You will need to check the name of the so-called virus that it keeps finding in order to solve the problem.  Is there a log containing the name of the virus?

Open McAfee up and see where it stores information such as logs so you can identify the name of the so-called virus.  Then do a Google search on that name to see if other people have the same problem and how they fixed it.
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dudjac
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Re: McAfee problem
« Reply #2 on: Monday 17 August 09 10:07 UTC (UK) »
Hi. Thanks for your reply.   Virtual technician tells me DAT out of date. It fixes it for me and I get a pop up to say everything is updated.  Then after a few minutes, as I said it reports that I am not protected again.
Will do as you suggest. Thanks for your help.  Dud.
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Arranroots
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Re: McAfee problem
« Reply #3 on: Monday 17 August 09 11:08 UTC (UK) »
Hi Dud

I've been having this problem for weeks - at home, at work and on a relative's computer.  We use XP or Vista, so it isn't related to OS (except Microsoft is a constant!)

Irritating indeed!

I'd be glad to know how to fix it too!


Kind regards, Arranroots  Wink
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perth tiger
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Re: McAfee problem
« Reply #4 on: Monday 17 August 09 11:45 UTC (UK) »
i had a similar problem last year or early this year. i am running vista and kept getting problems where the latest updates from microsoft wouldnt install and mcafee would say im not protected.
i had to turn the fire walls off to install the updates then things would be ok. eventually after a week or so we left the mcafee firewall as the only one running and everything worked fine since


perth  Smiley
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dudjac
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Re: McAfee problem
« Reply #5 on: Monday 17 August 09 11:50 UTC (UK) »
Hi Arranroots.

Absolute pain isnt it.  When I Google the problem it appears to be a fault by McAfee.  When I contacted their help line I was sent an e-mail telling me how to
remove the existing program and reinstall it. Easier said than done.  They seem to think we all have a degree in computers.

Dud.
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Re: McAfee problem
« Reply #6 on: Monday 17 August 09 19:31 UTC (UK) »


Perth Tiger

I notice your remark about turning off the firewalls.  I always understood that you only ever run ONE firewall because running more than one causes conflict such as the problem you originally experienced.  Microsoft's Security Centre stresses this fact.
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dudjac
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Posts: 347
Re: McAfee problem
« Reply #7 on: Tuesday 18 August 09 08:11 UTC (UK) »
Hi All.

Have solved the problem but it meant removing the old McAfee program and reinstalling.

Dud.
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Jamjar
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Re: McAfee problem
« Reply #8 on: Tuesday 18 August 09 22:42 UTC (UK) »
I've just had the same problem with CA Suite. It hadn't had an auto update for 6 days and each time I tried to manually do it, I got a message saying an error had occurred and try later.

It also decided that the Anti-Spyware part of the progam wasn't installed. Odd, as it has been for over a year.

I had to go to the CA website and re-install the progam.

I have XP, with the latest updates, also.

Jamjar
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Gatacre
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Re: McAfee problem
« Reply #9 on: Wednesday 19 August 09 00:35 UTC (UK) »
Quote from: dudjac on Monday 17 August 09 11:50 UTC (UK)
Hi Arranroots.

Absolute pain isnt it.  When I Google the problem it appears to be a fault by McAfee.  When I contacted their help line I was sent an e-mail telling me how to
remove the existing program and reinstall it. Easier said than done.  They seem to think we all have a degree in computers.

I had to do the same ..uninstall and reinstall but I still, oft times, get the bubble to say that I am not protected

Gatacre
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