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Author
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Topic: CD drive disappeared (Read 773 times)
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wini
RootsChat Member
Posts: 195
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It is all too hard for my brain. I have tried the uninstall bit and switched off the comp. and restarted.
I looked at Event Viewer and found the CD drive but I couldn't see a Microsoft link.
It makes the usual noise when I put a CD in. I have tried several to make sure it wasn't the discs.
Wini
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Gunn, Cree, Reid,McNeice, Munro, McPhee
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Necromancer
RootsChat Marquessate
Posts: 18081
I've updated my profile ......
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what about in Device Manager - still got it highlighted with the 'yellow !' ?
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wini
RootsChat Member
Posts: 195
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Yes, bad news, the little yellow exclamation mark is still on the Mash*ta DVD/CD rom drive
Think I will have to take it somewhere.
Could it be a faulty unit?.
wini
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Gunn, Cree, Reid,McNeice, Munro, McPhee
Jackson, Gillies,Gebbie. McCredie, nicolson, McAskill,
MacKinnon,Morrison,Campbell,
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wini
RootsChat Member
Posts: 195
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Downside,
The message I get is "Windows cannot start this device because its configuration information (in the registry) is incomplete or damaged Code 19
When I click on "check solutions" the message is "could not load driver software"
Thank you for the time you are all spending on this
wini
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Gunn, Cree, Reid,McNeice, Munro, McPhee
Jackson, Gillies,Gebbie. McCredie, nicolson, McAskill,
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wini
RootsChat Member
Posts: 195
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Yes Downside,
I have tried the uninstall business and that didn't work. I read the next bit about the registry and it seems to be for XP. I have Vista on this machine
wini
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Gunn, Cree, Reid,McNeice, Munro, McPhee
Jackson, Gillies,Gebbie. McCredie, nicolson, McAskill,
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downside
RootsChat Marquessate
Posts: 3210
Make my day
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Pretty much everyone (including Vista users) managed to get their device working when they edited their registry.
Click the Start button, and then in the search box, type regedit.
Press the Enter key.
NOTE: If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password or click Continue.
In the Registry Editor window, in the left pane, double-click the HKEY_LOCAL_MACHINE folder.
In the HKEY_LOCAL_MACHINE folder, double-click the System folder.
In the System folder, double-click the CurrentControlSet folder.
In the CurrentControlSet folder, double-click the Control folder.
In the Control folder, double-click the Class folder.
In the Class folder, click to select the {4D36E965-E325-11CE-BFC1-08002BE10318} folder.
In the right pane, click to select the UpperFilters registry value.
On the menu bar, click Edit.
In the Edit menu, click Delete.
In the Confirm Value Delete dialog box, click the Yes button.
In the right pane, click to select the LowerFilters registry value.
On the menu bar, click Edit.
In the Edit menu, click Delete.
In the Confirm Value Delete dialog box, click the Yes button.
NOTE: Do not delete the UpperFiltersBak or LowerFiltersBak registry values.
If that doesn't work then you will need to get hold of some equivalent Sony drivers.
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Sussex: Floate, West
Kent: Tuffee
Cheshire: Gradwell
Lancashire: Gradwell
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Nick29
RootsChat Aristocrat
Posts: 2905
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You should be able to get the basic read functions for any ATAPI compliant drive using the basic Vista drivers.
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Best Wishes, Nick. Research interests: Field - Luton & Islington Hole - Somerset, Suffolk & Surrey Farnish, Parker, Cattermole, Last, Wasp, Church - Suffolk Lewin/Lowin/Lowen - Hertfordhire Martin - Eltham & Greenwich, Kent (London) Stead - Greenwich, London (Kent) & Maidstone Wood - Hertfordshire Census information Crown Copyright, from www.nationalarchives.gov.uk |
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wini
RootsChat Member
Posts: 195
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Thanks for all the help. Still getting nowhere but will let you know if, when and how.
I did send an email to Acer Help Desk, I had an automated response saying I would get a reply within 4 working hours.
They must have long hours because 36 hours later I haven't heard anything
wini
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Gunn, Cree, Reid,McNeice, Munro, McPhee
Jackson, Gillies,Gebbie. McCredie, nicolson, McAskill,
MacKinnon,Morrison,Campbell,
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