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Author Topic: internet works but telephone doesn't - completed  (Read 478 times)
JoyKM
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internet works but telephone doesn't - completed
« on: Thursday 27 August 09 18:00 UTC (UK) »
There is no dialling tone; BT cannot detect a fault on the line.

When I rang our number from a mobile, our number was engaged.

Any helpful suggestions, please? Thank you.
« Last Edit: Friday 28 August 09 15:16 UTC (UK) by JoyKM » Logged
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Re: internet works but telephone doesn't
« Reply #1 on: Thursday 27 August 09 18:05 UTC (UK) »
Micro-Filter thingy ?

Unplug all phone / Fax / Ansaphone etc and test again .... with just one handset plugged into a Micro-Filter

Then Plug phone direct into wall socket (having shut down PC from BroadBand) with NO Micro-Filter - now will it ring ?

Are you using the BT 'Master' socket ? If not plug phone in there and test again .....

double check no loose wires in (Master) socket ...

what was the last thing you did related to phone sockets ?
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JoyKM
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Re: internet works but telephone doesn't
« Reply #2 on: Thursday 27 August 09 18:17 UTC (UK) »
Quote from: Past Master on Thursday 27 August 09 18:05 UTC (UK)
Micro-Filter thingy ?

Unplug all phone / Fax / Ansaphone etc and test again .... with just one handset plugged into a Micro-Filter

Then Plug phone direct into wall socket (having shut down PC from BroadBand) with NO Micro-Filter - now will it ring ?

Are you using the BT 'Master' socket ? If not plug phone in there and test again .....

double check no loose wires in (Master) socket ...

what was the last thing you did related to phone sockets ?




We'll have a go, thank you, and shall let you know what happens.

It was a long time ago that we last did anything to the phone sockets.
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Re: internet works but telephone doesn't
« Reply #3 on: Thursday 27 August 09 18:48 UTC (UK) »
so if the phone works when not plugged into an MF, then swap MFs around and repeat test.

Be prepared to purchase a new Mf if you isolate down to one candidate - or dont find a wiring fault.

You can get 'neater' MF's sort of built into a replacement socket - try Google or EBay ....


Cant believe BT said NTF when you can test & get an engaged signal !
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falcybe
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Re: internet works but telephone doesn't
« Reply #4 on: Thursday 27 August 09 20:24 UTC (UK) »
we had something very similar; BT (Belgian Telecom) was working in the street and unplugged connections in a "box". It was out for a week. Now I know where the box is so if it happens again I'm going straight round there to give the workmen a piece of my mind
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Keziahemm
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Re: internet works but telephone doesn't
« Reply #5 on: Thursday 27 August 09 20:44 UTC (UK) »
We had the same problem about six months ago, internet working, no dialling tone, but engaged tone when trying to call number.

BT said they couldn't find fault on the line, must be somewhere in the property!  Was very odd that an engineer had been up a pole the day it went wrong and also working in the local exchange - turned out to be a fault in the exchange.

Keziah  Smiley
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DudleyWinchurch
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Re: internet works but telephone doesn't
« Reply #6 on: Thursday 27 August 09 20:47 UTC (UK) »
Happened to me once.

BT gave me some strange instructions which included the most important test.  Remove lower half cover plate from the main socket (where the line comes into the house).  The outer socket plugs into another one inside, so plug the handset into the inner one.  If it doesn't work with at least two handsets, or with one that works in some other socket (next-door for example?) let them know as it can't be your wiring.

When I did that, they mentioned a three-day call-out wait and needing to be in for the engineer, but after about a half-hour there was a single beep on the line and it was working again without anyone coming anywhere near the house, so I'm pretty sure they must have messed somehing up at their end of the line and sorted it out as soon as I had convinced them that it was their problem.
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JoyKM
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Re: internet works but telephone doesn't
« Reply #7 on: Friday 28 August 09 08:58 UTC (UK) »
Thank you, everyone.

We can now have internet without telephone or telephone without internet and are waiting for a telephone man (not BT) to sort it out.
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JoyKM
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Re: internet works but telephone doesn't
« Reply #8 on: Friday 28 August 09 15:14 UTC (UK) »
All sorted now, thank you for your help.
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Re: internet works but telephone doesn't - completed
« Reply #9 on: Friday 28 August 09 15:17 UTC (UK) »
so what was it ?


be good to know if any of the advice was pertinent ?
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JoyKM
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Re: internet works but telephone doesn't - completed
« Reply #10 on: Saturday 29 August 09 13:21 UTC (UK) »
I have asked my other half what the problem was, and have been told that a wire had shorted.
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