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Topic: Removing Norton from Vista *Completed* (Read 157 times)
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Roger The Hat
RootsChat Member
Posts: 245
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Hi,
The Norton subscription on my son's laptop has expired, and he asked me to install a free AV package.
I uninstalled Norton, and installed the AV that I use successfully (Rising), on XP.
The laptop wouldn't run. It booted to a blank screen, no task bar or icons, and then "stuck".
I took Rising off, and tried Comodo. The laptop wouldn't start, I just got the side-scrolling bars at the bottom of the screen.
Each time, I disconnected the battery, plugged it back in, and the machine "self restored", and is now as it was.
Is there something I need to know about Vista, or Norton, that is preventing these packages from installing properly?
Dell Inspiron, Vista 32.
Thanks, 'Hat.
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« Last Edit: Wednesday 07 October 09 22:45 UTC (UK) by Roger The Hat »
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Nick29
RootsChat Aristocrat
Posts: 2924
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How did you remove Norton ? Removing it via Windows "Add or Remove Software" isn't the best way, because bits get left behind.
Go to the Symantec site, where you can download a Norton removal tool.
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Best Wishes, Nick. Research interests: Field - Luton & Islington Hole - Somerset, Suffolk & Surrey Farnish, Parker, Cattermole, Last, Wasp, Church - Suffolk Lewin/Lowin/Lowen - Hertfordhire Martin - Eltham & Greenwich, Kent (London) Stead - Greenwich, London (Kent) & Maidstone Wood - Hertfordshire Census information Crown Copyright, from www.nationalarchives.gov.uk |
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Nick29
RootsChat Aristocrat
Posts: 2924
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Even after using the removal tool, you'll still find remnants of it on the computer. Fortunately nothing that will cause problems 
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Best Wishes, Nick. Research interests: Field - Luton & Islington Hole - Somerset, Suffolk & Surrey Farnish, Parker, Cattermole, Last, Wasp, Church - Suffolk Lewin/Lowin/Lowen - Hertfordhire Martin - Eltham & Greenwich, Kent (London) Stead - Greenwich, London (Kent) & Maidstone Wood - Hertfordshire Census information Crown Copyright, from www.nationalarchives.gov.uk |
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Roger The Hat
RootsChat Member
Posts: 245
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The Norton Removal Tool uninstalled all of the Norton programs except Security Scan.
The laptop is now running again, so I'll leave it as it is (for now!).
Thanks again, Nick.
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