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Topic: Losing Internet connection (Read 501 times)
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purplekat
RootsChat Member
Posts: 149
Census information Crown Copyright, from www.nationalarchives.gov.uk
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Also had this problem with talk talk, changed the modem then kept being told that it was a problem with the phone line and even though phone calls were fine. Kept being told to move nearer to the phone line, (which is in the kitchen), kept telling them I didn't want to as it would be inconvenient and if the connection had been fine in the living room for two years why shouldn't it be now.
When talktalk had a stand in the local supermarket and my husband complained to them, (it's easier than phoning). To give them their due they checked up and said it was the outside phone exchange connection that was the problem rather than the line in our house, the connection has improved since then though, although it's still not the best connection in the world as it can be a bit slow when watching bbc iplayer.
I don't know that this helps with your problem but I think it helps to know that your not the only one, I'm glad to hear I'm not. The only real advice I can give is to keep on complaining and could you me know if your computer engineer can shed any more light on the problem.
Jean 
ps meant to say I'm also using an ethernet connection
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ignz
RootsChat Extra
Posts: 48
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JeanH
Have you tried swapping the filter? Assume it's just a plug-in type and not a built-in filtered master socket?
Otherwise, you should be able to get an idea of your line quality from the configuration interface of your "modem" - assuming it's a model you can actually access (some ISPs lock their kit down and I haven't a clue what kit TalkTalk provides). Just because your voice line sounds ok doesn't mean the quality is up to sustainable DSL delivery.
IG
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Colvin, Shannon, Kay, Taylor, Ross, Burns, Blisset, Faza(c)kerley, Gardner
Liverpool, Wiltshire, Isle of Man, New Brunswick
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Nick29
RootsChat Aristocrat
Posts: 2913
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The latest idea they came up with was to drag my computer into the hallway and plug it in there, right in front of the door. (I have the splitter thingies on my socket in the room and bedroom, which are the only places I have a phone). Even if did have the strength to drag the desk and computer etc to the hall way, we could not get through the door.
That's not a bad idea. If you have one of the new-style phone sockets with a removable lower half (known as an NTE-5 by BT), you can remove the lower half of the socket (undo two screws), and carefully pull the faceplate off (take care, because your extensions will be wired to this faceplate. Removing the plate will disconnect your extension wiring, and will reveal a socket where you can directly plug in your router. Extension wiring can act as an aerial, and pick up noise which can affect the broadband.
There is no need to move the computer - for this test all you need is a longer ethernet cable. ADSL cable picks up noise, ethernet doesn't. The test will show whether the fault is in your house phone wiring, or in the public newtork.
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Best Wishes, Nick. Research interests: Field - Luton & Islington Hole - Somerset, Suffolk & Surrey Farnish, Parker, Cattermole, Last, Wasp, Church - Suffolk Lewin/Lowin/Lowen - Hertfordhire Martin - Eltham & Greenwich, Kent (London) Stead - Greenwich, London (Kent) & Maidstone Wood - Hertfordshire Census information Crown Copyright, from www.nationalarchives.gov.uk |
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Nick29
RootsChat Aristocrat
Posts: 2913
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They don't increase the signal strength, they alter a setting in your router which causes you to connect at a slightly slower speed, but with a better immunity to noise pickup. Since connection speed is important to people, they try to achieve an optimum setting, but in some circumstances this often isn't enough. The biggest enemy of ADSL is noise pickup, so keeping your extension wiring to a minimum will help, because the wiring acts as an aerial for noise.
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Best Wishes, Nick. Research interests: Field - Luton & Islington Hole - Somerset, Suffolk & Surrey Farnish, Parker, Cattermole, Last, Wasp, Church - Suffolk Lewin/Lowin/Lowen - Hertfordhire Martin - Eltham & Greenwich, Kent (London) Stead - Greenwich, London (Kent) & Maidstone Wood - Hertfordshire Census information Crown Copyright, from www.nationalarchives.gov.uk |
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purplekat
RootsChat Member
Posts: 149
Census information Crown Copyright, from www.nationalarchives.gov.uk
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Thanks Nick
That gives a clearer picture of what is going on
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Nick29
RootsChat Aristocrat
Posts: 2913
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There are all sorts of line and equipment faults which can affect broadband, whilst leaving the voice side unaffected.
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Best Wishes, Nick. Research interests: Field - Luton & Islington Hole - Somerset, Suffolk & Surrey Farnish, Parker, Cattermole, Last, Wasp, Church - Suffolk Lewin/Lowin/Lowen - Hertfordhire Martin - Eltham & Greenwich, Kent (London) Stead - Greenwich, London (Kent) & Maidstone Wood - Hertfordshire Census information Crown Copyright, from www.nationalarchives.gov.uk |
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