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Author
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Topic: ancestry veiwer (Read 707 times)
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Kevwood
RootsChat Aristocrat
Posts: 1314
Dad 1934-2008
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Hi, i have a similar problem, ancestry said to download new viewer so i did and now i cant view image. I just get a black box unless i click 100% and then i get image with weird colours everywhere.
Help please.
Checked activex settings and seem ok
Kev.
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Logged
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Census Information is Crown Copyright, from www.nationalarchives.gov.uk wood,west,williams,morgan,sollars,hawker,snell,roach,clark,symons. In bristol,fremington,instow,rhymney,colyton |
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Biker
RootsChat Honorary
RootsChat Marquessate
Posts: 4625
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Hello,
Yes, the last time I tried to view a census page it prompted me to download the new viewer - no problems. However, I must say I think the new viewer is not as good as the old one - wonder why they did that? I guess having a lower quality but quicker image is good, but ...
Jonathan
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Biker
RootsChat Honorary
RootsChat Marquessate
Posts: 4625
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Kev,
I'm guessing, but wonder if you need to update your activeX version, this can be done via Windows Update (if you're using windows obviously).
Good luck
Jonathan
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krisesjoint
Global Moderator
RootsChat Marquessate
Posts: 10453
Nate at 9 weeks
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Yes I thought it was me when I came on and got propted to download the viewer...Thought id done something to puter so downloaded it and boy oh boy its so slow to load...fine when its loaded but ohh the time it takes ...ive even turned it back to faster lower quality and its still so slow on this poor slow old puter...Seems quite good to view once it has loaded thankfully....Kris 
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Kevwood
RootsChat Aristocrat
Posts: 1314
Dad 1934-2008
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tried windows update, restarted same thing happens. How did you get old viewer back willow?
Kev.
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Logged
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Census Information is Crown Copyright, from www.nationalarchives.gov.uk wood,west,williams,morgan,sollars,hawker,snell,roach,clark,symons. In bristol,fremington,instow,rhymney,colyton |
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Arranroots
Global Moderator
RootsChat Marquessate
Posts: 10929
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I'm glad you guys are there! I thought it was just me, so I mailed them asking what to do. Await reply..
Is the one they want you to download dig=fferent from the "old" enhanced viewer then?? I'm on dial-up, so it will take another age to download & I'd rather not.
Arranroots
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Census Information is Crown Copyright, from www.nationalarchives.gov.uk ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ SOM: BIRD, BURT aka BROWN HEF: BAUGH, LATHAM, CARTER, PRITCHARD GLS: WEBB, WORKMAN, LATHAM, MALPUS WIL: WEBB, SALTER RAD: PRITCHARD, WILLIAMS GLA: RYAN, KEARNEY, JONES, HARRY MON: WEBB, MORGAN, WILLIAMS, JONES, BIRD SCOTLAND: HASTINGS, CAMERON, KELSO, BUCHANAN, BETHUNE/ BEATON IRELAND: RYAN (WATERFORD), KEARNEY (DUBLIN), BOYLE(DUNDALK) |
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Kevwood
RootsChat Aristocrat
Posts: 1314
Dad 1934-2008
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Sorted it, computer crashed over and over again. Reinstalled windows, still didn't work.
Read more on the help page which is the american site though!!!
Found out the new viewer doesn't work with windows XP which i have.
Said to delete all cookies, so i tried it . When i tried to view an image it tried to download new viewer again. Cancelled it and after 10 attempts managed to click on dont download advanced viewer before page changed and bingo !!!
Kev.
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Logged
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Census Information is Crown Copyright, from www.nationalarchives.gov.uk wood,west,williams,morgan,sollars,hawker,snell,roach,clark,symons. In bristol,fremington,instow,rhymney,colyton |
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Arranroots
Global Moderator
RootsChat Marquessate
Posts: 10929
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Oh dear! May have to cancel plans to buy new puter when the elastic goes in this one!!
I got a msg from Ancestry saying "you have to download new viewer", so I gritted my teeth and...
...it took about 2 minutes and works perfectly! I'm not so much smug as amazed - I'd got so used to things not working or going dead slow on Windows 98.
Maybe I should run 2 computers, with one dedicated to census viewing?!? 
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Logged
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Census Information is Crown Copyright, from www.nationalarchives.gov.uk ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ SOM: BIRD, BURT aka BROWN HEF: BAUGH, LATHAM, CARTER, PRITCHARD GLS: WEBB, WORKMAN, LATHAM, MALPUS WIL: WEBB, SALTER RAD: PRITCHARD, WILLIAMS GLA: RYAN, KEARNEY, JONES, HARRY MON: WEBB, MORGAN, WILLIAMS, JONES, BIRD SCOTLAND: HASTINGS, CAMERON, KELSO, BUCHANAN, BETHUNE/ BEATON IRELAND: RYAN (WATERFORD), KEARNEY (DUBLIN), BOYLE(DUNDALK) |
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Kevwood
RootsChat Aristocrat
Posts: 1314
Dad 1934-2008
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You could always get a new computer partitioned with windows xp on one and windows 98 on another, then you can run whichever works best on whatever windows.
Kev.
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Logged
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Census Information is Crown Copyright, from www.nationalarchives.gov.uk wood,west,williams,morgan,sollars,hawker,snell,roach,clark,symons. In bristol,fremington,instow,rhymney,colyton |
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Pages: [1] 2
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now it wont let me download it again, i just keep getting a grey box telling me ! current security settings dont support Activex!. Iaint had this problem before with either of Ancestrys viewers so can anyone tell me what to do 