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Author
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Topic: UPGRADE OF ROOTSCHAT JULY 2004 (Read 918 times)
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BFH
Guest
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I have an email telling me about an upgrade and giving me a new username.
I have tried to use that new name - but am told it's unheard of.
I have had no response to my appeals for help - for some weeks - when previously I often got a quick response from this very helpful site.
Can anyone tell me what is happening please?
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trystan
Administrator
RootsChat Aristocrat
 Offline
Posts: 1770
One of the RootsChat Caretakers
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The reason why the user BFH has not received a reposnse from RootsChat is, I'm afraid because no email was sent from his registered email address - in fact, we have not received an email with the username mentioned either (BFH). So, I'm afraid the "appeals of help" have gone somewhere else, not to w e b m a s t e r at r o o t s c h a t . c o . u k. If you let us know what problems that you are having then we would be very happy to try and help you sort them out.
As people would vouch for we do endeavour to respond to all emails where possible, and in a timely manner. I also take a very keen view to ensure that despite sometimes unusual configurations of people's computers, we work through with them to get them online.
An email was sent to all users telling them that the site was already upgraded - however the usernames that were sent out were incorrect (a glitch which is a mistake of mine I'm sorry) - but and no point did we suggest that users should change their usernames, but if the email was confusing then I can only apologise again.
The site has gone through a massive overhaul last week, and as a result a great deal more people will have access to RootsChat now for technical reasons - including people who surf with their TV, and even with WAP/GPRS phones!! (handy for grave yard transciptions?!) The biggest change has been the massive speed inc rease for everybody, and also much more compact layout.
Regards,
Trystan
RootsChat Admin
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Logged
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Send RootsChat a postcard: RootsChat.com, Europa House, Barcroft Street, Bury, Lancashire, BL9 5BT Admin Tip: Forgotten your Username or Password and would like to reply to one of these messages? CLICK HERE to get a reminder.
AOL Users: You may need to 'cut and paste' any links you get in emails for them to work.
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BFH
Guest
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The reason why the user BFH has not received a reposnse from RootsChat is, I'm afraid because no email was sent from his registered email address - in fact, we have not received an email with the username mentioned either (BFH). So, I'm afraid the "appeals of help" have gone somewhere else, not to w e b m a s t e r at r o o t s c h a t . c o . u k. If you let us know what problems that you are having then we would be very happy to try and help you sort them out.
As people would vouch for we do endeavour to respond to all emails where possible, and in a timely manner. I also take a very keen view to ensure that despite sometimes unusual configurations of people's computers, we work through with them to get them online.
n email was sent to all users telling them that the site was already upgraded - however the usernames that were sent out were incorrect (a glitch which is a mistake of mine I'm sorry) - but and no point did we suggest that users should change their usernames, but if the email was confusing then I can only apologise again.
The site has gone through a massive overhaul last week, and as a result a great deal more people will have access to RootsChat now for technical reasons - including people who surf with their TV, and even with WAP/GPRS phones!! (handy for grave yard transciptions?!) The biggest change has been the massive speed inc rease for everybody, and also much more compact layout.
Regards,
Trystan
RootsChat Admin
You say my 'appeals for help' must have gone elsewhere - yet I can see they have been posted.
Have had several emails from you since. You talk about maye forgetting password .. so maybe if I explain I get throught to you without having to enter a username or password.
if it would help - tell me how to unsubscribe and you can clear me off your list. I will start again.
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trystan
Administrator
RootsChat Aristocrat
Offline
Posts: 1770
One of the RootsChat Caretakers
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BFH,
By some quirk of technology then your emails were not received. 
Which tallies again with our endeavor to help people, and your surprise for not getting help.
You don't need to change your username. If you are logging in without having to type an username or a password, then that's great - RootsChat is "remembering" you, to log you in automatically.
So all in all, nothing to worry about!
Trystan
RootsChat Admin
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Logged
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Send RootsChat a postcard: RootsChat.com, Europa House, Barcroft Street, Bury, Lancashire, BL9 5BT Admin Tip: Forgotten your Username or Password and would like to reply to one of these messages? CLICK HERE to get a reminder.
AOL Users: You may need to 'cut and paste' any links you get in emails for them to work.
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Did you notice the spelling / word mistake?