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General => Technical Help => Reference Library => Topic started by: Berlin-Bob on Sunday 13 March 05 12:38 GMT (UK)

Title: SIT: Help-Line
Post by: Berlin-Bob on Sunday 13 March 05 12:38 GMT (UK)
The RootsChat Surname Interests Table SIT Help Page and  Feedback Thread

The Surname Interests Table is now officially "open for business"

We are still testing some aspects, you may still see test messages appearing.

To access the SIT go to the bottom of any RootsChat page, there you will see

        [Copyright] [Free RootsChat Webspace] [Your Surname Interests] (http://www.rootschat.com/surname/) [About Us]

Click there to log on !


EDIT my Surnames:
- Click here to SHOW, ADD, EDIT or DELETE your surname interests
- Please only add ONE name per line, with variations as separate names.
- The surname will be automatically converted to upper-case before storing

Search the Table:
- click here to examine the Surname Interest Table

SHOW all with my Surname Interests:
- click here to show all your Surname Interests, and, anybody else searching for these names.

RootsChatters' names are also links, you can send a Chatter a PM by clicking on the link.

Frequently Asked Questions:

??? - I keep seeing this line (or similar):
"Warning: mysql_fetch_array(): supplied argument is not a valid MySQL result resource in /home/vhosts/boco-test.rootschat.net/sit-main.php on line xxx"
Have I broken it ?
No, this is definitely an error. Please let me know (copy and paste it into a 'Reply' on this topic) along with any details of what you were doing when it appeared, so I can sort it out.
One instance of this I called the O'Crikey Syndrome -  Names with an apostrophe (O'Connel, O'Mara, etc) produced this error. This has now been fixed.
Title: Re: SIT: Help-Line
Post by: carol80 on Tuesday 26 July 05 23:55 BST (UK)
When i log into SIT my user name changes to another members. Can you un cross the wires please as i can not get to my surnames.
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Wednesday 27 July 05 07:19 BST (UK)
Hi Carol80,

I just checked the database, and found you as "Carol80 in New Zealand"

I have changed that to "Carol80"

Please have another go, and let me know

a) if it works, or
b) what name is coming up

Thanks,
Bob
Title: Re: SIT: Help-Line
Post by: carol80 on Wednesday 27 July 05 08:29 BST (UK)
Today the name was KiwiPom and now it is Mickeymc45.
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Wednesday 27 July 05 19:49 BST (UK)
Hi Carol,

I logged into the SIT as "you" and had no problems. I've asked Trystan to have a look and see if he can spot the problem.

Please be patient,
Bob
Title: Re: SIT: Help-Line
Post by: carol80 on Thursday 28 July 05 06:07 BST (UK)
Thank you for your help. Still can not get in. But i will wait untill you guy's can fix it. Just yell when you want me to have another go.
22:28 28/7  I am back to Kiwi-Pom.
3:12 29/7   I'm in as Carol80  Many Thanks
Title: Re: SIT: Help-Line
Post by: DianeM on Sunday 21 August 05 21:12 BST (UK)
I would like to add a new county to one of my Surnames on the SIT.  When I click on the square that is "edit" nothing happens.  What am I doing wrong ????
Thanks
DianeM
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Sunday 21 August 05 21:24 BST (UK)
Hi Diane,

Click on "SHOW my surname interests", then

1. mark the name you want to edit,
2. click on EDIT
Title: Re: SIT: Help-Line
Post by: DianeM on Wednesday 24 August 05 03:45 BST (UK)
Thanks, I was missing clicking on the "edit" button on top.
DianeM
Title: Re: SIT: Help-Line
Post by: celia on Sunday 28 August 05 12:53 BST (UK)
Hello Bob
I have just added a new Surename to my Surename Interest,then saw i had put the wrong year.I have tried to get to entry to edit it.I know how to do it but nothing is Happening.I just checked the help desk for similar posting and i am not missing the edit button.Does it take a while to come though.Or doesn't it always work ???

Celia P.S What's supposed to happen after i click on the Edit button ???
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Sunday 28 August 05 14:11 BST (UK)
Hi Celia,

I've added a new topic here:
"User's Guide" to the SIT: Editing Surname Interests"
http://www.rootschat.com/forum/index.php/topic,84454.0.html

Hope this helps.
Bob
Title: Re: SIT: Help-Line
Post by: celia on Sunday 28 August 05 23:58 BST (UK)
Hello Bob
I have just discovered why my edit didn't do anything,I have ten surname interest.I tried again but it still didn't work,so i scrolled back up, to go back.And there at the top of the page was the surname i needed to edit. (no mention of that)Not visable from my last entry,so i tested the edit,pressed add to surename interest and it worked.Simple ;D
So there are the instructions for editing your Name interests ;D ;D

Celia
Title: Re: SIT: Help-Line
Post by: carol80 on Saturday 03 September 05 04:01 BST (UK)
Me again. Can not get into my surnames. When i log in to SIT it comes up framoss.
Title: Re: SIT: Help-Line
Post by: suey on Tuesday 06 September 05 22:08 BST (UK)

Can I search for a surname which does not appear in my own personal list.  If so how ?

Suey
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Wednesday 07 September 05 06:33 BST (UK)
Hi Suey,

just use the SEARCH facility
Title: Re: SIT: Help-Line
Post by: suey on Wednesday 07 September 05 09:27 BST (UK)

Durrrr!  Did'nt have my thinking head on last night, thanks Bob  :)
Title: Re: SIT: Help-Line
Post by: glenysjr on Wednesday 07 September 05 17:06 BST (UK)
I have finished entering my surname interests, but they don't appear on my page when I click on my username.  Is there a way I can remedy this?  Thanks,
Glenys
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Wednesday 07 September 05 17:20 BST (UK)
Hi Glenys,

not sure if this is what you were expecting here, but ...
There is no link between the RootsChat profile names and the SIT

You have entered your names (I checked, they are all there !) and you can now click on "SHOW all with my Surname Interests" to find out who is also researching your names.

... or just browse generally, to see who is researching what !
The usernames you will see are all links to the RootsChatters' profiles, so if you find any matches, you send them a PM if you want to find out more.

If you mean something else, let me know, and we'll find out.

Bob
Title: Re: SIT: Help-Line
Post by: glenysjr on Wednesday 07 September 05 19:01 BST (UK)
OK, thank you Bob.  I just noticed on other profile names searching the same surnames I am, that their list of surnames is included on their profiles.  I appreciate your help. 
Glenys
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Wednesday 07 September 05 19:17 BST (UK)
Hi Glynis,

that's a differen kettle of fish !

Go to your profile, and click on:  RootsChat Profile Information

Then in the input box: Research names or areas:
you can add your name interests, so that they appear on all your postings

Hope you enjoy RootsChat, and good luck in finding relatives, ancestors, making friends and the other stuff we all do here !

Bob
Title: Re: SIT: Help-Line
Post by: glenysjr on Wednesday 07 September 05 20:44 BST (UK)
Thanks again Bob - decided to just add my website rather than type in all those names again.  I appreciate your good wishes - I hope I find lots of rellies too!!  Thanks for the opportunity and great site.
Glenys
Title: Re: SIT: Help-Line
Post by: gransworld on Saturday 17 September 05 16:36 BST (UK)
I  have  tried  entering  a  name  to" your  surname  interests "  and  I  can  not  seem  to  get  this  to  work  I'm  logged  into  Rootschat  as  I've  always  done  but  above  when  I  try  to  enter  my  surnames  of  interest  it  has  Either the chatter-name or chatter_id is wrong !!  What  am  I  doing  wrong ?Please!
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Saturday 17 September 05 18:00 BST (UK)
Hi gransworld,

Problem solved !!

Reminder to Everybody !

This problem happens if you change your name in your profile, after entering surnames in the SIT !

SIT sees your RootsChat ID and your new RootsChat name, and "says"

there is somebody else here with this ID, somebody with the name 'old RootsChat name'

so it won't let this ursurper (:o) use someone else's account   ;D

No problem, just send me a PM if you change your profile name  :)

Your SIT
Title: Re: SIT: Help-Line
Post by: familysearcher on Sunday 02 October 05 15:17 BST (UK)
what has happened to the SIT?  all the places show as \.....\......\....then the name!!

Sue
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Sunday 02 October 05 16:51 BST (UK)
Read the
Topic: Surname Interests Table
http://www.rootschat.com/forum/index.php/topic,89589.0.html

and this one
Topic: User's Guide: SEARCHING the Surname Interests Table
http://www.rootschat.com/forum/index.php/topic,93276.0.html

All will be revealed   :)  :)

SIT
Title: Re: SIT: Help-Line
Post by: familysearcher on Monday 03 October 05 18:45 BST (UK)
oh.  So they do.

this is getting as complicated as work - having to keep up with all software issue nos.  At least you still seem to be downwardly compatible!!!!!!

Sue
Title: Re: SIT: Help-Line
Post by: newbie on Wednesday 05 October 05 13:04 BST (UK)
err um, how do you enter a Surname interest that is not in the U.K. or the Channel Islands?
e.g. Canada?
Newbie ???
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Wednesday 05 October 05 13:17 BST (UK)
Just leave the county blank !!

Title: Re: SIT: Help-Line
Post by: newbie on Wednesday 05 October 05 13:22 BST (UK)
Oh my head hurts! I've banged it on the wall 3 times  ::)

of course you do....
thanks Bob,
Newbie
Title: West Lothian missiing
Post by: bonjedward on Tuesday 18 October 05 19:19 BST (UK)
The county of West Lothian (a.k.a. Linlithgowshire) is missing
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Tuesday 18 October 05 20:22 BST (UK)
Ooops !  Sorry !

It's now in, as LLS Linlithgowshire

David, Thanks for pointing it out  :)

Bob
Title: Re: SIT: Help-Line
Post by: newbie on Tuesday 18 October 05 20:22 BST (UK)
he gotcha! ;D
Title: Re: SIT: Help-Line
Post by: gransworld on Sunday 23 October 05 14:20 BST (UK)
 fixed
Title: Re: Calling all SIT users....
Post by: Siouxzie on Sunday 23 October 05 23:21 BST (UK)
Trying to edit mine, but just seem to have duplicated them and can't seem to delete my superfluous entries.  Please advise.

Siouxzie
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Monday 24 October 05 07:29 BST (UK)
Hi Siouxzie,

this is now aou-of-date, but might still be useful.

Topic: User's Guide: EDITING/DELETING Surnames in the SIT
http://www.rootschat.com/forum/index.php/board,301.0.html

I'll try and update it a.s.a.p

Bob

ps. don't worry about getting it wrong; as a last resort, I can delete any errors "by hand"
Title: Re: SIT: Help-Line
Post by: Timbottawa on Tuesday 01 November 05 01:23 GMT (UK)
Hi Bob,

I click on "Your Surname Interests" at the bottom of any RootsChat page (as per your instructions), and a new page opens with the message "Welcome Guest", and "To log in to the SIT, click here".  When I do that I get the message "You have to be logged in to access the SIT, registration is free ..."

Well ... I've logged in three times around, and I'm just going in circles.  At the top of any other RootsChat page it correctly identifies me and acknowledges me as logged in.  I have accessed SIT many times in the past, but not now ...

??
Cheers
Tim
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Tuesday 01 November 05 07:12 GMT (UK)
Hi Tim,

it could be something to do with an old page in the cache or an old cookie.

I'll have to ask Trystan.

Bob
Title: Re: SIT: Help-Line
Post by: trystan on Saturday 05 November 05 00:13 GMT (UK)
Tim,

How long ago did you log into the Surname Interests Table? We did a bit of a changeover some weeks ago, and you may need to delete your  Rootschat cookie (but before you do make sure you know your username and login password!)

Trystan
Title: Re: SIT: Help-Line
Post by: Timbottawa on Saturday 05 November 05 01:01 GMT (UK)
Hi Trystan,

It's probably a couple of months since I visited the SIT.  In the meantime I changed my email address, but not my user name or password - could that have affected anything?

I've deleted all cookies and temporary files from the Tools --> Internet Options drop-down menu, but it doesn't seem to have made a difference - I still cannot log in.  Is there something else I need to do to delete my Rootschat cookie?

Cheers
Tim
Title: Re: Change of user name
Post by: suziehaze on Sunday 06 November 05 01:29 GMT (UK)
Hi
I changed my chatter- name and then went to add some Surnames and I get:
"Either the chatter-name or chatter_id is wrong !!"

But looking at my log in name above it's what I've changed it to.

So if I needed to change both chatter-name and chatter_id why was there only one name change option available to me???
Ta
Title: Re: Change of user name
Post by: Berlin-Bob on Sunday 06 November 05 20:14 GMT (UK)
Hi suziehaze,


Welcome to RootsChat !

I gather you're  referring to the Surname Interests Table ??
Your chatter_id is your RootsChat ID number.
(hover with the mouse over your name, anywhere, and you should see at the bottom of your browser your user number 22760)

When you started using the SIT you logged in with your old user name,
so now, when you log in as 'susiehaze' your user ID is still the same, so the SIT says "Sorry, there is already an ID 22760 here and it is not suziehaze !!", hence the message  :(

If you are now going to stay "suziehaze" for a while, I'll change your name in the SIT database !

OK with you ??
Bob
Title: Re: SIT: Help-Line
Post by: Jane Eden on Tuesday 08 November 05 09:39 GMT (UK)
Hi

When I look at the entries most have ../../ before the place names. Is this significant or should we backspace to remove this? Have I not entered the data correctly?

Jane
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Tuesday 08 November 05 09:55 GMT (UK)
Hi Jane,

what you are seeing is the difference between the "old" Version 2 SIT with just Surname and Comment fields, and the "new" Version 3 SIT, with additional County and Place name fields

Unfortunately, not everybody has edited their older entries yet (Hint, Hint !!)

To Everybody !!!)

Edit your existing entries to include County and place name and what will then appear is 
   
   CCC/Place name/Comment,
   where CCC stands for the 3 letter Chapman County Code

Try editing one name, to see how it goes, then edit the rest !

this might help, too (although the diagrams are from the older version):
Topic: User's Guide: EDITING/DELETING Surnames in the SIT 
http://www.rootschat.com/forum/index.php/topic,84454.0.html

Bob

Title: Re: SIT: Help-Line
Post by: Jane Eden on Tuesday 08 November 05 11:54 GMT (UK)
Hi Bob

I was entering them incorrectly. Another query: How do I enter the same name with more than 1 county? I have tried to enter them individually but only the first entry shows up.

Jane
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Tuesday 08 November 05 19:07 GMT (UK)
Hi Jane,

Use a new entry for each county. 

The whole idea behind the "new" input is that people can search by County. 
The alternative would have been seperate tables for each "Surname Interests in County XYZ" and I didn't wan to go that route  ;D

Bob
Title: Re: SIT: Help-Line
Post by: North Country Boy on Friday 25 November 05 10:45 GMT (UK)
Hello Bob,

I have attempted to put my surname intrestes on the Surname Interests table, everytime I enter one it keep showing I have no entries on the table.

Can you help??

Ian  ???
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Sunday 27 November 05 08:49 GMT (UK)
Hi Ian,

Problem solved  :)

You have changed your profile name twice, since entering your names in the SIT

The SIT thinks that the user-ID for "North Country Boy" belongs to somebody else !!

I have now changed your SIT name to "North Country Boy" and (hopefully) you can now access your names again

Bob
Title: Re: SIT: Help-Line
Post by: North Country Boy on Sunday 27 November 05 16:14 GMT (UK)

Problem solved Bob,

Many Thanks
Title: Re: DAVIES, DAWSON, DEAN, DWYER, EDDIE, FITZGERALD, FLOOD, FLOYER and GRANT
Post by: Coriolana on Friday 02 December 05 15:08 GMT (UK)
Hi,

the surnames table link does not appear to be working.  Can someone verify for me? 

thanks

Carol
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Friday 02 December 05 17:23 GMT (UK)
Hi Carol,

can you be a bit more specific please - what exactly is not working, as it works fine for me.

Thanks,
Bob
Title: Re: SIT: Help-Line
Post by: Starry on Monday 19 December 05 16:19 GMT (UK)
I can't log in to the database at the moment. Is it me, or is there a problem?
I clicked the [Your Surname Interests] link at the bottom of the page, and then the button to log in, but it went to 'page cannot be dispayed'.
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Thursday 22 December 05 16:55 GMT (UK)
Hi Starry,

sorry for the delay, I was out of town ....

There was a problem with the RootsChat server on Monday ... try again please, and let us know if you are still having problems,

Thanks,
Bob
Title: Re: SIT: Help-Line
Post by: Starry on Wednesday 28 December 05 22:39 GMT (UK)
Thanks Bob

It seems fine now :)
Title: Re: SIT: Help-Line
Post by: Black Sheep on Monday 02 January 06 17:10 GMT (UK)
Hi Bob,

I thought it was time I updated my surname interests.

I am logged in and I have managed to edit my original names but I am struggling to Add any new ones. I get the following message

Either the chatter-name or chatter_id is wrong !!

Regards

Sarah
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Monday 02 January 06 17:55 GMT (UK)
Hi Sarah,

Read this,
http://www.rootschat.com/forum/index.php/topic,111824.0.html
and all will be revealed ......

Bob
Title: Re: SIT: Help-Line
Post by: OzzieJoan on Thursday 05 January 06 05:51 GMT (UK)
 :'( Hello Bob,
I can't seem to get the Search SIT working. Even just entering England with nothing else brings up nothing. Am I having a 'senior's moment'?
OzzieJoan
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Thursday 05 January 06 06:58 GMT (UK)
Sorry Joan, and everybody else !!

We've changed one or two settings to higher security, but it means I now have to rewrite some of the code.

I've put a message on the SIT too, to warn everybody.

And, as the saying goes ......

        Normal Service will be resumed as soon as possible !
Title: Re: SIT: Help-Line
Post by: OzzieJoan on Thursday 05 January 06 07:36 GMT (UK)
No probs, Bob. All your efforts are appreciated and I, for one, don't mind waiting.

OzzieJoan
  :)
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Thursday 05 January 06 20:17 GMT (UK)
I fink i fixed it - try it and see !!
Title: Re: SIT: Help-Line
Post by: TaffyBlue on Monday 09 January 06 18:26 GMT (UK)
I can't log in to the database at the moment. Is it me, or is there a problem?
I clicked the [Your Surname Interests] link at the bottom of the page, and then the button to log in, but it went to 'page cannot be dispayed'.

I just tried to log into the SIT, and am getting the same problem as Starry.  Get to the login page then it says page not found.

Is there a problem?
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Wednesday 11 January 06 18:38 GMT (UK)
Hi TaffyBlue,

sorry for the delay, I was out of town for a few days ....

There was a problem with the RootsChat server lately, but I think it's fixed now y ... try again please, and let us know if you are still having problems,

Thanks,
Bob
Title: Re: SIT: Help-Line
Post by: TaffyBlue on Thursday 12 January 06 00:47 GMT (UK)
Hi Bob,

Thanks for the info.  I heard it was something to do with the security, which was why the freespace was down as well.

I see that it's back up and running again.

Thanks

Paul
Title: Re: SIT: Help-Line
Post by: twiss on Wednesday 15 February 06 20:51 GMT (UK)
My profile says that I have 2 surnames   parry and simpson. I added parry today but simpson has disappeared from the table. Also I tried to post a new topic today, but was given an error message that I had already sent that post, but my profile says that I have no posts. The subject was Martha Simpson. Twiss.
Title: Re: SIT: Help-Line
Post by: L23 on Sunday 19 February 06 12:32 GMT (UK)
I edited surname, however when I checked my surnames list, it was no longer there.  A blank surname with blank details were there in place.

I then added the surname again, but it does not appear on my list.  No added surnames are appearing.

Please can someone help.  Thanks.
Title: Re: SIT: Help-Line
Post by: trystan on Sunday 19 February 06 12:36 GMT (UK)
Yes,

I can see what you mean!

We'll let Bob have a look at this.  ;)

Trystan
Title: Re: SIT: Help-Line
Post by: annaandchester on Sunday 19 February 06 12:48 GMT (UK)
I have just entered all my lines of enquiry (and clicked add after each one) but when look at my own list I have nothing there!

What have I done wrong?
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Sunday 19 February 06 13:10 GMT (UK)
Red-faced and sweating cobblers ....... I'm working on it !!
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Sunday 19 February 06 13:42 GMT (UK)
Still red-faced, but no longer sweating .....

I think it's OK now, try it and see, please  :) :)

Bob
Title: Re: SIT: Help-Line
Post by: alllegs on Sunday 19 February 06 13:47 GMT (UK)
Bob,

I'd just like to say that the SIT is fabulous and I've never had any problems with it.  Keep up the good work.

Legs
xxxx
Title: Re: SIT: Help-Line
Post by: L23 on Sunday 19 February 06 13:59 GMT (UK)
Thank you Bob.

It is working perfectly now.  Ditto on what Legs says, SIT is great.  You are doing a good job.

L
Title: Re: SIT: Help-Line
Post by: familysearcher on Monday 20 February 06 22:39 GMT (UK)
hi Bob.

i am logged into rootschat and have tried to access SIT but it won't let me look at all with my surname interests as its says i have to be logged on to rootschat...........

Sue
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Tuesday 21 February 06 19:41 GMT (UK)
Hi Sue,

it could be that you have an older cookie.

Try logging out of RootsChat, deleting all cookies, (make sure you know all your passwords, in case there are any sites where you are permantly logged on)

Then log in again, and use the link at the bottom of the page to enter the SIT.

Hope this helps
Bob
Title: Re: SIT: Help-Line
Post by: Ninatoo on Monday 06 March 06 03:30 GMT (UK)
I edited my list a while ago, but my posts are still showing the old list....for example there is a surname on my posts "Balderstone" that I deleted quite some time ago.

Also, the changes I made to some other records have not been updated.

Any ideas?

Nina
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Monday 06 March 06 19:40 GMT (UK)
Hi Nina,

we had some problems awhile ago and it is just possible that an older backup was written back onto the site, and it may just be that happened after you done your changes.

Please try again, maybe just one name at a time and let me know if anything is not working.

Thanks,
Bob
Title: Re: SIT: Help-Line
Post by: Ninatoo on Sunday 12 March 06 01:24 GMT (UK)
Hi Bob,

I made a few changes and additions, and it looks fine on the "Your Surname Interests" page, but then I just posted on the Lanarkshire board, and the old list is still there! (and it is here too!)

Help!

Nina
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Sunday 12 March 06 08:41 GMT (UK)
Hi Ninatoo, 

Sorry, I think I have misunderstood you  :-[

this looks like the answer to your problem:

Topic: FAQ: my postings are not showing my SIT names
http://www.rootschat.com/forum/index.php/topic,121583.0.html

regards,
Bob
Title: Re: SIT: Help-Line
Post by: Ninatoo on Sunday 12 March 06 08:50 GMT (UK)
Thanks Bob,

I knewe there had to be something I was missing!

Nina
Title: Re: SIT: Help-Line
Post by: newbie on Thursday 30 March 06 07:39 BST (UK)
Bob,   ???  somethings amiss.
When I try to use the SIT, accessing from the bottom of the page (thats right isn't it?) it tells me I must be logged on to use it!  but I am!
Help (again!)

Newbie
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Thursday 30 March 06 15:19 BST (UK)
Hi Newbie,

this happens now and again, check this topic:

FAQ: Can't enter SIT, "please log in"
http://www.rootschat.com/forum/index.php/topic,144343.0.html

try that out, and let me know, here, how you get on.

Bob
Title: Re: SIT: Help-Line
Post by: Keith Bateman on Thursday 25 May 06 19:32 BST (UK)
Hi Bob,

Just tried to enter a new name and it failed to add and came with this error
"Either the chatter-name or chatter_id is wrong !! "

What have I broke now!!

I have dropped the "_" from my name  - could that cause problems?

Cheers

Keith
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Thursday 25 May 06 19:41 BST (UK)
Quote
I have dropped the "_" from my name  - could that cause problems?

In a word .....  Yes !!

see Topic: Changing your RootsChat name
http://www.rootschat.com/forum/index.php/topic,158039.0.html

Bob

ps. consider the PM "sent"  ;D
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Thursday 25 May 06 19:47 BST (UK)
OK, you are now (officially) Keith Bateman instead of keith_bateman  ;D

Enjoy,
Bob
Title: Re: SIT: Help-Line
Post by: Keith Bateman on Thursday 25 May 06 21:53 BST (UK)


Thanks Bob - must read ALL the FAQ's not just some of them!!  ::) ::)

Works fine now

Keith
Title: Re: SIT: Help-Line
Post by: Trees on Saturday 15 July 06 23:34 BST (UK)
Hi Just completed my main line name list but when I ask for matches all seem OK except my BILLS I am shown other BILLS researchers but my entry isn't shown. Does this mean other folk wont pick up that I am researching this particular name? How can I rectify this? When I ask to Edit my names it shows the entry OK
Regards Trees
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Sunday 16 July 06 08:37 BST (UK)
Hi Tees,

Seems OK to me, your BILLS are definitely in the table, and showing with all other BILLS.

where did you look for matches ??

If you looked in the "Surname Search" (the A-Z list), then this is only updated once a day, so they wouldn't have appeared yesterday, but they are there today.

If you looked in the "Advanced Search then they should be visible immediately.

Please let me know, because if it was the "Advanced Search", then that would definitely be an error.

thanks,
Bob
Title: Re: SIT: Help-Line
Post by: Emmeline on Sunday 16 July 06 08:50 BST (UK)
Hello Bob - Just a small problem. When I went into Surname Interests I could not find my one and only name listed under M. The name is MYAL.  Was I doing something wrong  ???

P.S. Is that because it is only a summary  ???
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Sunday 16 July 06 08:55 BST (UK)
Hi Emmeline,

I've just tried looking under M in Surname Search and MYAL in Advanced Search and found your name with no problems.

Try again, and if you still can't find it, please tell me exactly what you are doing.

thanks,
Bob
Title: Re: SIT: Help-Line
Post by: Trees on Sunday 16 July 06 12:38 BST (UK)

Hi Bob,
Yes my BILLS are on the advanced search but don't show up when I ask Show all with my surname interests BILLS were posted ages ago I've been doing batches. Its no problem as long as they show up for other researcher  :)
Trees
Title: Re: SIT: Help-Line
Post by: behindthefrogs on Sunday 16 July 06 14:04 BST (UK)
Hi Bob

I notice a similar problem.  When I show all my surnames they are all successfully displayed but occasionally my own details are missing from one of them.  The problem seems to move around.  Today when I look at Woodbridge I see two other people's surnames  but not my entry. All my other surnames contain my entry.

This is obviously not a severe problem but could be a symptom of something.  I also wonder if the odd entry for another person is missing.

David
Title: Re: SIT: Help-Line
Post by: Emmeline on Sunday 16 July 06 21:49 BST (UK)
Sorry about that Bob. Have it sussed now ::) ::) ::)
Title: ordering entries
Post by: Trees on Monday 24 July 06 08:54 BST (UK)
Hi Berlin Bob
The surname interest list is a  really useful way to contact fellow researchers.many thanks for it.
Is there any way the massive names can be ordered into county? It takes ages trying to find matches as my old eyes find reading the small print a strain looking for SMITHS/JONES /HALL  in a particular county is difficult. Oh the joys of having popular family names :)
Trees
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Thursday 27 July 06 19:00 BST (UK)
Hi Trees,

- click on 'Advanced Search'
- select a countę from the drop-down pick-list
- click on 'Show Search Results'

you will then get every entry, where this county has been entered.

But . . . . 

Not everybody enters a county, as their ancestors moved around a bit

so for a second search,
enter the county in the Comments field, as *text*
this will find all occurrences of 'text' in the comments field.
So try the whole county name, then  any 'usual' abbreviations, or the Chapman Code (see County drop-down list), etc

Good luck,
Bob

ps.
For everybody reading this:
If you haven't entered a county, please do so.
If your folks came from different counties, add more entries, one for each county.
As Trees says, it can be handy to search by county, and the more people enter unique county information, the easier it will be to search  :)
Title: Re: SIT: Help-Line
Post by: Trees on Thursday 27 July 06 22:15 BST (UK)
Many thanks Bob that makes life a lot easier
 :)
Trees
Title: Re: SIT: Help-Line
Post by: cornishpasty on Thursday 19 October 06 01:00 BST (UK)
I have just added my Surnames and need to test it to see if it comes through at the bottom of my messages.

CP ;D
Title: Re: SIT: Help-Line
Post by: cornishpasty on Thursday 19 October 06 01:02 BST (UK)
 :-[ Awwwwwwwwwwww, the 4 new ones I added didn't come through.  Oh well .............. back to the drawing board then ............ will go back and see what I did wrong.

CP
Title: Re: SIT: Help-Line
Post by: cornishpasty on Thursday 19 October 06 01:18 BST (UK)
Ok - I think I've fixed the problem - I forgot to click on Add Surname  ::)  Let's see what happens now.
Title: Re: SIT: Help-Line
Post by: cornishpasty on Thursday 19 October 06 01:20 BST (UK)
 :o  Still nothing.  Now I'm embarrassed. :-[  I will just keep trying till I get it right. ;D
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Thursday 19 October 06 06:46 BST (UK)
Hi Cornishpasty,

please read this:
Frequently Asked Questions:
"My postings are not showing my SIT names"

http://surname.rootschat.com/sit-help.php#faqs

Bob
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Monday 13 November 06 19:13 GMT (UK)
Forgot to mention this here:

there is now a help button on the "Surname Interests Table"

It's on the top right of the page and looks like this:


                                                     (http://surname.rootschat.com/img/nav_button_help.gif)  (http://surname.rootschat.com/sit-help.php)

Title: Re: SIT: Help-Line
Post by: tucson mike on Wednesday 27 December 06 20:36 GMT (UK)
Bob,

Love your SIT feature.

One minor infelicity in editing, I don't know if it's always been this way: If I have an entry with a County already identified and edit it, the text fields are filled in correctly with the existing data, but the County drop-down list is blank. It does not automatically position itself on the county previously entered. So if I don't notice this, and, say, change the Comments and Save, I lose the county info.

Added later: oops, never mind. This is probably because I changed my user name and didn't inform the authorities. I just discovered Add is not working at all for me right now.

Mike
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Thursday 28 December 06 08:59 GMT (UK)
Hi Mike,

thanks for the PM, I've now changed your user name in the SIT.

Quote
If I have an entry with a County already identified and edit it, the text fields are filled in correctly with the existing data, but the County drop-down list is blank. It does not automatically position itself on the county previously entered. So if I don't notice this, and, say, change the Comments and Save, I lose the county info.
And you are right, it is an error, nothing to do with change of user name.

One day, when I have lots of time, I will look into this, but for now I must ask all of you to add the county, again, if you edit your entries.

(and if you hadn't entered the county anyway, then do it now !!)

Bob
Title: Re: SIT: Help-Line
Post by: Carrie Ann on Sunday 18 March 07 07:51 GMT (UK)
The last surname I added ,WARBY hasn`t been added.
I have even edited it again to see if it will add but it won`t.
Can you do it for me please?
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Sunday 18 March 07 09:30 GMT (UK)
Hi Carrie Ann,

WARBY is there, as entered by "Carrie Ann" : (ENG/../Warby births outside the UK);

When you say "hasn't been added" did you mean that you couldn't see it on the
'Surname Search'.
The main database is updated immediately, when you add or change something, but the alphabetical lists from the 'Surname Search' only get updated once a day, at midnight.

Bob
Title: Re: SIT: Help-Line
Post by: Carrie Ann on Wednesday 21 March 07 16:54 GMT (UK)
Am I too thick to understand this ?

Why isn`t it showing on my messages like my other interests are?
Title: Re: SIT: Help-Line
Post by: behindthefrogs on Wednesday 21 March 07 19:27 GMT (UK)
The names shown in your posts are those that you added to your profile.

The SIT is a completely seperate database and is not linked in anyway to your posts.  Its only link is to the message system to allow you to contact other users.

David
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Friday 23 March 07 18:20 GMT (UK)
Quote
Why isn`t it showing on my messages like my other interests are?

David has given you the short answer, the long answer is here:
Go to the SIT and click on the HELP button, and then on Frequently Asked Questions (http://surname.rootschat.com/sit-help.php#faqs)

see:  "My postings are not showing my SIT names"

Bob
Title: Re: SIT: Help-Line
Post by: valerie kehoe on Thursday 26 July 07 04:17 BST (UK)
Hi Bob,

I'm having trouble just trying to access the surnames!! I'm interested in  'BRYAN' -but my 'click' doesn't seem to register.  The 'Help' page doesn't allow me to access anything either!

I realise it may well be my set-up at this end - I use a 'Tv-mate' similar to the uk web-tv - and for sometime (c2005) couldn't even access 'Rootschat'!! 
(I realise I'm probably the problem!)  Is there anything WE can do?  -Valerie
Title: Hot-Line
Post by: sdbadger on Wednesday 23 January 08 04:15 GMT (UK)
Bob:

Whenever I try to create and then post an entry I get an error message that either user name or password is incorrect.  Wazzup??? 

BTW, I have AVG; is there a known issue with this software?

sdbadger
Title: hot-line
Post by: Berlin-Bob on Wednesday 23 January 08 18:01 GMT (UK)
Hi sdbadger,

according to the SIT, your chatter ID number had a different user name.

I think you must have changed your name since entering your names in the SIT.


see the SIT help page,
http://surname.rootschat.com/sit-help-faqs.php?lang=EN
"I can't access my names, I get 'chatter_id or chatter_name is wrong' "

I've changed it to sdbadger now  :)

regards,
Bob
Title: Re: Surname Interests Table: New Version
Post by: meles on Wednesday 23 January 08 18:04 GMT (UK)
Hiya, badger!

meles

(sorry - back to topic in hand...  :))

Title: Re: Surname Interests Table: New Version
Post by: DonHugo on Saturday 26 April 08 16:52 BST (UK)
I am new to this site.

My direct line came from Ireland in the 1800's. There are 200 - 300 variants of my surname (Donachy)and I have no idea of what it was in Derry, Ireland.

How do I register this in the Surname Interests Table?

Hugo
Title: Re: Surname Interests Table: New Version
Post by: Berlin-Bob on Saturday 26 April 08 17:00 BST (UK)
Hi Hugo,

Welcome to Rootschat  :)

Just add them one name at a time in the Surname Interest Table.
With 200-300 variations, you might just decide to add the 20-50 most common ocurrences - your choice  :)

Click on the link [Your Surname Interests] at the bottom of any page.

regards,
Bob
Title: Re: Surname Interests Table: New Version
Post by: dave the tyke on Friday 09 May 08 17:52 BST (UK)
I want to add 2 names which were used together by several generations - Greenwood Bland - when I try to add I am directed to click on ACTION_ADD_something or other, which I can't find. I have tried hyphenating but that gets the same response. Help please
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Friday 09 May 08 18:40 BST (UK)
Hi Dave,

it's an error !!

It should read "SAVE the edited Surname Interest" or "SAVE the new Surname Interest",
depending on whether you are adding new names or editing existing names.

Think carefully about adding two names on one line:
you will be the only one searching for "GREENWOOD BLAND".
Much better is two enter the names seperately, but add the other name in the "Comment" line.

You will probably find other GREENWOODs and other BLANDs and then you need to check your findings, to see if others are searching both names.

I'll repair the error when I get a a bit of time.

regards,
Bob
Title: Re: SIT: Help-Line
Post by: dave the tyke on Friday 09 May 08 18:55 BST (UK)
Sorry Bob
I want to enter the two names together to avoid 5 million Greenwoods contacting me. I have no interest in most of the  Greenwoods.  I am still unable to save the name Greenwood Bland or Greenwood-Bland
Dave
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Friday 09 May 08 19:02 BST (UK)
Hi Dave,

we don't have 5 million Rootschatters (yet) and contact is only through a PM at Rootschat.

I'll look into the error.

Bob
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Saturday 10 May 08 09:21 BST (UK)
Hi Dave,

The error is now corrected (I hope  ;D )

regards,
Bob
Title: Re: SIT: Help-Line
Post by: dave the tyke on Saturday 10 May 08 09:41 BST (UK)
Sorted now thanks Bob.
Title: Re: SIT: Help-Line
Post by: bearkat on Monday 07 July 08 22:51 BST (UK)
Was checking the surname interests table today.

Where have the H entries hopped off to?  :-\
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Tuesday 08 July 08 06:31 BST (UK)
They are there today.  On sunday O and N had a "sunday break" ;D

I am guessing that something happens in the moment they are being updated, maybe a second person clicking on that letter at the same time, and then it "forgets".

Bob

Title: Re: SIT: Help-Line
Post by: bearkat on Tuesday 08 July 08 07:58 BST (UK)
Thanks Bob, they're definitely back now. :D
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Saturday 12 July 08 16:40 BST (UK)
I spoke too soon, see

Topic: Surnames beginning with D
http://www.rootschat.com/forum/index.php/topic,314976.0.html

Bob
Title: Re: SIT: Help-Line
Post by: bearkat on Saturday 12 July 08 17:23 BST (UK)
LOL  ;D

I'm sure you'll get it fixed soon.  We do appreciate all your hard work.
Title: Re: SIT: Help-Line
Post by: soloist on Wednesday 16 July 08 19:43 BST (UK)
Hello.  I have just looked on the Surname Interest for the first time.  When I click on a name that I am interested in,  very small writing that comes up - -is that it?  I then clicked on a name and just got their profile.  Am I doing something wrong?  If I want to contact the person do I go to another section?  Soloist
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Wednesday 16 July 08 20:13 BST (UK)
Hi Soloist,

That's right, the person's name is a link to their profile. 

see the Help-Page:
http://surname.rootschat.com/sit-help.php?lang=EN

Bob
Title: Re: SIT: Help-Line
Post by: soloist on Wednesday 16 July 08 20:19 BST (UK)
Thank You for the prompt reply. Soloist
Title: Re: SIT: Help-Line
Post by: She53 on Monday 25 January 10 20:11 GMT (UK)
Hi,
I am new here..I keep trying the Surname button but is keeps teling me,
"Sorry, The "Surname Interests Table" has been closed for maintenance.

Normal Service will be resumed as soon as possible"
This has been going on for sometime now..
Can anyone help..It is really down or just broken..
Thanks
Sherry
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Monday 25 January 10 20:18 GMT (UK)
Hi She53,

Welcome to the Forum :)

The SIT was taken offline as we had some problems recently when we transferred the forum to a new server.  We are now waiting for the "all clear" from the Boss before we can start it up again.

regards,
Bob
Title: Re: SIT: Help-Line
Post by: She53 on Monday 25 January 10 20:58 GMT (UK)
Thanks Bob...






Surnames I am looking for in England are:
Gum-Tharp-Hudson-Dullforce-Smith and many more
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Monday 25 January 10 21:01 GMT (UK)
Quote
Surnames I am looking for in England are: ....

Sherry,

You can add these to your signature, then they will appear on every post you make :)

See "Research names or areas" :  http://www.rootschat.com/help/profile02.php

Bob

Title: Re: SIT: Help-Line
Post by: Irene B on Saturday 30 January 10 10:29 GMT (UK)
I am trying to delete a name from my Surname interests, but no list of names appears for me to be able to delete or edit them, but if I do a search on my interests all of the matches are there.

I have been able to add a name, but still no list

Irene
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Saturday 30 January 10 11:09 GMT (UK)
Looking into it .... watch this space  :)

Bob
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Saturday 30 January 10 16:33 GMT (UK)
Try again :)
Title: Re: SIT: Help-Line
Post by: Trees on Saturday 30 January 10 17:08 GMT (UK)
Nice to have it back up and running many thanks for your hard work Bob :)
Trees
Title: Re: SIT: Help-Line
Post by: Irene B on Saturday 30 January 10 17:33 GMT (UK)
Thank you, all working now!
Title: Re: SIT: Help-Line
Post by: Dave Male on Monday 17 May 10 23:55 BST (UK)
Tried initial 'M' on the SIT and received 0 (zero) names. As mine is one of them, and there must be very many more, looks like a problem with the database/programme?! ???

Regards - Dave
Title: Re: SIT: Help-Line
Post by: Springbok on Tuesday 18 May 10 00:05 BST (UK)
Works for me Dave, and your name is there

Spring
Title: Re: SIT: Help-Line
Post by: Trees on Tuesday 18 May 10 06:35 BST (UK)
its fine with me too  how strange give it another try  ???
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Tuesday 18 May 10 06:51 BST (UK)
I think the SIT gets hiccups now and then - the problem sounds familiar, but there is no known solution.

Trying again the next day usually seems to work (but then another letter "hiccups"  ::) )

regards,
Bob
Title: Re: SIT: Help-Line
Post by: valerie kehoe on Thursday 03 June 10 08:22 BST (UK)
 ..Yes .... I'm having trouble with the 'M's too!  Tried looking for 'Mortimer' ...... nothing even close shows up ...... lots of 'M' names mixed up ...not in order.  Valerie
Title: Re: SIT: Help-Line
Post by: alijoh on Saturday 14 April 12 06:15 BST (UK)
Hi I am looking for people with the surname Spenser but when trying to locate this name on the table find that the table ends suddenly before reaching the Sp,s what am I doning wrong?
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Saturday 14 April 12 07:22 BST (UK)
Try again - it's OK now :)

(it gets hiccups now and then, usually it's alright 24 hours later)
Title: Re: SIT: Help-Line
Post by: alijoh on Saturday 14 April 12 13:39 BST (UK)
Thank you Berlin Bob I got in but unfortunately the name Spenser with an S and not a C does not show up on the list in Rootschat.
Title: Re: SIT: Help-Line
Post by: Ruskie on Saturday 14 April 12 13:50 BST (UK)
Thank you Berlin Bob I got in but unfortunately the name Spenser with an S and not a C does not show up on the list in Rootschat.

Do not dismiss the spelling using a c rather than an s. You need to be flexible with surnames and these spellings would have been interchangable. On the SIT cross check the surname with first names as well as the area your family lived in.

If you get stuck you can start your own thread asking for help or confirmation that you are on the right track.
Title: Re: SIT: Help-Line
Post by: alijoh on Saturday 14 April 12 14:20 BST (UK)
Ok Bob many thanks
Title: Re: SIT: Help-Line
Post by: greeneyesgudge on Wednesday 24 October 12 16:28 BST (UK)
hi it wont let me add any surnames to my surname interest s every time i type a surname in and press save it comes up with my username is wrong but im already logged in all im trying to do is add my surname interest but its not working quiet disappointed
Title: Re: SIT: Help-Line
Post by: admin08 on Wednesday 24 October 12 16:43 BST (UK)
hi it wont let me add any surnames to my surname interest s every time i type a surname in and press save it comes up with my username is wrong but im already logged in all im trying to do is add my surname interest but its not working quiet disappointed

I think you might need to make 2/3 posts before system will allow you to add names- if you reply to my post then try again it might work for you.
Title: Re: SIT: Help-Line
Post by: greeneyesgudge on Thursday 25 October 12 20:40 BST (UK)
ok thankyou i will try again
Title: Re: SIT: Help-Line
Post by: AngelaR on Monday 29 October 12 19:14 GMT (UK)
I think I must be doing something wrong......  :(

I put my main surnames in the table ages ago but now you've enhanced things (thanks Bob!) I want to add occupations and some comments. (Not too sure what Sig is, or I might want to add that too....  ::) )

Anyway, I've highlighted the name and pressed 'edit' but nothing happens. I'm using Firefox - could that affect it?
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Monday 29 October 12 20:28 GMT (UK)
Hi Angela,

I've haven't had time to update the help pages yet, but basically,

1) click on the edit button to get a list of your entries, and then
2) click on the edit icon (if you hover over the icon, it will show a tool-tip "Edit or Delete record".

regards,
Bob
Title: Re: SIT: Help-Line
Post by: AngelaR on Monday 29 October 12 20:50 GMT (UK)
AHA  ;D

Got it! Thanks Bob.... you're a star  :)

Much appreciated

Angela
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Sunday 25 November 12 11:55 GMT (UK)
Quote
I've haven't had time to update the help pages yet, but ....


Help pages have now been updated:
http://surname.rootschat.com/sit-help.php?show=er#er

Bob
Title: Re: SIT: Help-Line Surname Interests
Post by: denyse_aus on Saturday 06 July 13 22:17 BST (UK)
The page Others With My Interests won't open for me. Is there a problem with it or has it been closed?
Regards,
Denyse
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Sunday 07 July 13 07:30 BST (UK)
Ooops  :-[

I'll look into it .....
Title: Re: SIT: Help-Line
Post by: Berlin-Bob on Sunday 07 July 13 07:32 BST (UK)
No sooner said ....    ;D
Title: Others With My Interests
Post by: denyse_aus on Sunday 07 July 13 11:49 BST (UK)
Many Thanks, Bob
Title: Re: SIT: Help-Line
Post by: Pejic on Monday 09 June 14 10:09 BST (UK)
No urgency:

This may one of your "24 hour hiccups" but trying an advanced search on SIT it is reluctant to agree that England has any counties, but after trying other countries it finally offers me the English counties, however search then fails because no location has been input.

Also is it possible to display the information sorted on location?

thanks, peter