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General => Technical Help => Topic started by: anniedwyer84 on Tuesday 04 October 11 07:21 BST (UK)
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Hey everyone...
Just wondering if anyone is having trouble with Mozilla? Mine goes "Not Responding" somethings and it drives me cuckoo - just wondering if its just Mozilla that does this or my laptop in general?
Cheers,
Annie
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Hi Annie
I am using Morilla Firefox, with no problem, have recently got a new laptop and the first time I downloaded Firefox, I had a similar problem to you, but since downloading it again the problem seems to have sorted itself out.
jericho
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Try a different browser. If your laptop came with the Windows OS, it should have Internet Explorer on it.
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Hi Jericho and Nick...
Thank you both for your suggestions but seemingly downloading Firefox again solved the problem so thanks Jericho for your suggestion.
Annie
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My version Firefox 6 has recently started doing this intermittently. I wonder if it's worth downloading again?
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Could the problem with freezing be due to the fact ff does auto update on every start up?
On my installation - now on 7.0.1, I found that this happened whilst ff was checking/ updating in the background.
So depending on resources available (memory in use), I believe if limited resources this would cause this freezing.
Brian
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I always use Firefox, never had any problems but I do keep up with the upgrades. My son & dau in law use Chrome. I avoid IE because of security concerns
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According to Secunia Personal Software Inspector, Firefox as well as IE suffer from a vulnerability caused by Sun Java JRE 1.6.x/6.x. Their advice is not to open untrusted files.
Java are under some pressure to resolve this but currently there is nothing in the pipeline.
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According to Secunia Personal Software Inspector, Firefox as well as IE suffer from a vulnerability caused by Sun Java JRE 1.6.x/6.x. Their advice is not to open untrusted files.
Java are under some pressure to resolve this but currently there is nothing in the pipeline.
Great! Where now?
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A good firewall often helps ;)
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Thanks Nick, After a bad morning with Virgin (Area fault) and this site being very busy I am not too happy with the net at present.
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For what it's worth I use two browsers.
Chrome for me is good for speedy browsing.
Firefox I use more when on sites like Ancestry.
Like others I don't use IE at all, this is my third computer where it just doesn't happen.
When I use a company to change computers they all use Firefox and Chrome.
You can have as many as you want, I access mine from the task bar at the bottom. Not all computers are the same so it may not suit all.
Free good security are AVAST and AVG.
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Hi..
Its stopped doing it lol...past few days have been freeze free lol. I use Avast as it updates itself every day and it works quite well for me
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I also have found Firefox to freeze lately. After some monitoring, I discovered if the computer was left on and idle, it seemd to occur when I went back to it.
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Chrome crashed my system so I removed it! I have found that FF is now increasingly prone to freezing, in fact I had the not respondiong notification twice while replying to this post.
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Try disabling your Firefox plugins (if you have any).
There's a big help page for this problem here (http://kb.mozillazine.org/Firefox_hangs) :)
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Thanks Nick, will give that a shot.
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Chrome crashed my system so I removed it! I have found that FF is now increasingly prone to freezing, in fact I had the not respondiong notification twice while replying to this post.
I had the same problem with Chrome Roger. Firefox does seem to freeze lately, but the problem I had today was when transcribing. I was using a disc for the originals and when I tried to move on a page, I got the "Not responding" message. I tried Ctrl, Alt, Delete, but nothing. I closed everything else down, still no joy, in the end I had to remove the disc and start again.
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Strange thing happened tonight using Mozilla to access this site, it was taking over 5 minutes to flick from a page of unread posts to the next. I left Firefox, and used IE8 instead with add ons disabled, a transformation, pages per minute again insted of vice versa.IE8 wins for once.
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I tend to avoid add-ons (although I'd miss my Google toolbar !) :)
I think they cause more trouble than anything else :)
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BUT a few minutes ago around 17.40 I trtied to post a reply to a thread using IE 8, the counfounded thing wouldn't let me. I suspect though have no proof other than every other site I tried worked OK that the problem was here with Rootschat.
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Thanks to Nick for your guidance; I should like to free myself from Firefox freezes also. I see that one remedy is reloading FFox; if I did this would my bookmarks and remembered passwords remain? I rely heavily.
Pinot
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I think that if you reload Firefox 'over the top' of your existing one, then all your bookmarks and settings will remain. Of course, it's always possible that your bookmarks and settings could be the source of the problem, but it doesn't hurt to try :)
P.S. You can import and export the bookmarks and settings between most browsers, so if you also have Internet Explorer, you could export settings to that for safekeeping.
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Thanks to Nick for your guidance; I should like to free myself from Firefox freezes also. I see that one remedy is reloading FFox; if I did this would my bookmarks and remembered passwords remain? I rely heavily.
Pinot
Pinot - I don't have saved passwords, but Firefox bookmarks are relatively easy to back up & restore (I've done it to take them from an old computer to a new one so I can vouch that it worked). On the menu follow
Bookmarks
Show all bookmarks
Import and backup
Backup
(it suggests a file name & location - you can alter these if you prefer, but suggest you make a note)
Save
To restore - follow the same stages to "Import and backup" and then select restore.
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For those who are interested Mozilla has released version 8.0 of Firefox to-day.
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Last evening I had Firefox 8 virtually rammed down my throat. After thought and having several freezes earlier I decided to instal it, so far no freezes today, although as they said some add ons are now disabled until they are updated. At least I have IE8 (For all its faults) running in parallel so I should be able to access them.
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I had the pop up for Thunderbird 8 before the one for Firefox 8. I've not installed either yet and will probably leave it a few days as there seemed to be a distinct slowing on some sites after the last FF upgrade which has only gone back to normal in the last few days - whether it was related or not I don't know, but it has put me off an immediate update.
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Still no freezing after almost 1 hour. That seems fixed, but to be my usual cynical self what else has been wrecked by the upgrade?
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Updated to FF 8, usual add ons not compatible but this morning found the important ones had updated.
Brian
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http://support.mozilla.com/en-US/kb/Exporting%20bookmarks%20to%20Opera?s=export+bookmarks+&r=0&as=s#w_exporting-bookmarks-from-firefox
How to export bookmarks in FF When I update in FF they automatically export to the upgrade. Worthwhile saving like this anyway
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Just updated mine no problem all bookmarks transferred
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Thanks msh and jks for your suggestions - shall work on them
Pinot
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Be careful of upgrading Firefox to version 8. I clicked on it to start the process, and got a message that some of my add-ons were not compatible, and would be disabled until they were, including ancestry's image viewer.
Darren
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Be careful of upgrading Firefox to version 8. I clicked on it to start the process, and got a message that some of my add-ons were not compatible, and would be disabled until they were, including ancestry's image viewer.
Darren
I have upgraded and no problem with the images on Ancestry
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OK I will give it a go. Just thought I should post in case any one ran into trouble with it.
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Well it's certainly a bit different. But I think I like it.
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If anyone does have an issue with slowness and the pages freezing - open Task Manager and end the process called plugin-container.exe.
This is a known problem and can start to take over, especially after you've viewed something connected to Flash Player, or similar. I did it last night and I'm still here to tell the tale.
Sorry if this has already been mentioned elsewhere.
Pels.
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Could I add to what Pels has said - I sent Pels a link to a BBC iplayer prog and it froze her computer.
I had no problems at all - I think it might be to do with processing power. I was watching on a fairly new laptop.
gnu
Added - FF8 on both of my computers and no problems whatsoever - either on Ancestry or anything else :)
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The minute I removed the file, the speed was back to how I would expect it to be. Could be if I tried to watch Gnu's link again, the 'plugin-container.exe' might come back but it's not there now.
I'll go and check.
Pels.
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I clicked on ( Simon and Garfunkel - The Harmony Game ) and the plugin-container.exe file appeared. I've just removed the process and it appears to be the Adobe Flash Player Plug-in that's stopped working.
The Flash Player plug-in does seem to have issues with Firefox.
Pels.
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The latest version of Adobe Flash Player is 11.0.1.152. This was available from yesterday. I currently am experiencing no problem between Flash Player and Firefox 8.
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Be careful of upgrading Firefox to version 8. I clicked on it to start the process, and got a message that some of my add-ons were not compatible, and would be disabled until they were, including ancestry's image viewer.
Darren
I agree - this happened to me and I cannot get it back. The Ancestry "help" is particularly unhelpful as it still refers to Firefox 3.x !!
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Be careful of upgrading Firefox to version 8. I clicked on it to start the process, and got a message that some of my add-ons were not compatible, and would be disabled until they were, including ancestry's image viewer.
Darren
I agree - this happened to me and I cannot get it back. The Ancestry "help" is particularly unhelpful as it still refers to Firefox 3.x !!
I have just done mine on my lap top as well and everything is working fine with Ancestry Remember the Ancestry viewer is a plug in and not an add on. Try your plug in list and you may find its there Tools -add ons - plug ins
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Be careful of upgrading Firefox to version 8. I clicked on it to start the process, and got a message that some of my add-ons were not compatible, and would be disabled until they were, including ancestry's image viewer.
Darren
I agree - this happened to me and I cannot get it back. The Ancestry "help" is particularly unhelpful as it still refers to Firefox 3.x !!
I have just done mine on my lap top as well and everything is working fine with Ancestry Remember the Ancestry viewer is a plug in and not an add on. Try your plug in list and you may find its there Tools -add ons - plug ins
No - nothing listed for Ancestry - incidentally, the enhanced viewer was disabled when Firefox updated to an earlier version (one of the 7.x series)
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I use Foxit viewer which does everything adobe does and a lot
quicker.
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There is a few topics on the Ancestry boards about the viewer and apparently they are working on a new one instead of updating the current one everytime Firefox is updated.
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Upgraded to version 8, and still getting the warning about excessive usage, and also having freezing problems with the site. Am I alone in this?
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Upgraded to version 8, and still getting the warning about excessive usage, and also having freezing problems with the site. Am I alone in this?
No problems at may end. What do you mean by excessive usage ?
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Sorry, confused the issue; that is a warning of excessive processor usage by AVG, this was mentioned on another thread.
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Sorry, confused the issue; that is a warning of excessive processor usage by AVG, this was mentioned on another thread.
I hadn't seen that but warning about the usage have only come on my computer since the upgrade to AVG
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The real worry is the fact that the "Not responding" issue has re-appeared. Thought version 8 fixed that!
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Is it my imagination, ohas version 8 lost some of the firefox uniqueness? It seems a lot more like IE now.
One feature missingthat I liked before, was the option to save your tabs if you had several opened. Very handy if you were part way through a search, and needed 2 or 3 sites up.
Darren
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There seems to be no limit to the number of tabs that you can have open in FF.
I now open all the sites/tabs (I think that) I need as I open FF (as "home pages".)
If you need another tab open just hit the "+" sign.
There is also an add-on whereby you can save the page to clipboard if you want to.
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Hi
I'm totally puzzled by the problems that people are having with FF. Everything is running fine with me- better than before, I'd say!
Is it something I'm doing/not doing ;D ;D ;D
I always think that the more 'twiddling around' that one does, the more chance for messing up - if it works don't mess with it :-X
gnu
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The last problem with Firefox was caused by an interaction with another resident program. I'd stick my neck out and guess that it's the same problem this time. When two programs conflict, the blame can't be laid at the door of either one of them.
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I'm with you, gnu.
The only problem I have with FF is the speed at which they are upgrading versus the slower speed of updates being available for "add-ons".
The add-ons won't really catchup until "next year".
I miss one or two but am willing to wait for those to catch up.
FF9 is available now so it won't be long.
R
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I'm with Gnu too, though with the update to FF 8 there was a short time lapse before I could upgrade both Flash and Java, all working excellent.
I have my FF Ancestry viewer disabled but I can still download properly.
Here is an answer to the poster who had the excessive message from AVG, it seems an AVG problem and here is a link to how to resolve it.
http://www.rootschat.com/forum/index.php/topic,561778.msg4148321.html#msg4148321
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To be awkward and without wanting to sound like one of Gnu's growing band of disciples, I'll agree with Mothball and Ray because they agree with Gnu !
;D ;D
Now I've upgraded Flash Player I have no problem at all, even with the 'plugin container'.
Touch wood.
Pels.
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This time I agree with Nick. Now where have I heard that before? Hope this agreement doesn't have the same dire effects on me :)
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The last problem with Firefox was caused by an interaction with another resident program. I'd stick my neck out and guess that it's the same problem this time. When two programs conflict, the blame can't be laid at the door of either one of them.
I assume that you're agreeing with this statement from Nick, Roger.
So , which resident program have you got that the rest of us don't seem to have :-\
It could be AVG or that Virtual thingie that you mentioned on another thread or the other things that you've mentioned because I've not got any of them. Not sure about the rest of the pack!
;D
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This time I agree with Nick. Now where have I heard that before?
In reply to the above, Thursday 20th October :
I agree Nick
Personally, apart from the obvious I thought you were both one and the same anyway !!
Has to be the AVG thingy, Gnu ! ;D ;D
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I was given this 'tweak' for FF which seems to have speeded things up a bit
1.Type "about:config" into the address bar and hit return. Scroll down and look for the following entries:
network.http.pipelining network.http.proxy.pipelining network.http.pipelining.maxrequests
Normally the browser will make one request to a web page at a time. When you enable pipelining it will make several at once, which really speeds up page loading.
2. Alter the entries as follows:
Set "network.http.pipelining" to "true"
Set "network.http.proxy.pipelining" to "true"
Set "network.http.pipelining.maxrequests" to some number like 30. This means it will make 30 requests at once.
3. Lastly right-click anywhere and select New-> Integer. Name it "nglayout.initialpaint.delay" and set its value to "0". This value is the amount of time the browser waits before it acts on information it receives.
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This time I agree with Nick. Now where have I heard that before?
In reply to the above, Thursday 20th October :
I agree Nick
Well spotted Pels, but not quite the two quotes aren't quite the same are they?
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It could very well be AVG!
Many years ago, at someone's recommendation, I installed the prof version of AVG. Never again! as it was impossible to run anything while AVG was updating/scanning. I got rid of it and installed another AV program and everything was fine again :)
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Yes I installed AVG pro after i decided that the Virgin program wasn't doing the job well enough. Though I was and am paying for it as part of my package I replaced the Virgin program. If as seems likely it is AVG then having previously had issues with Norton, Macafee and Kaspersky (too slow, Putin reads every file ;) ) which do I try next. I quite liked Avast, but it was a bit complicated I found.
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I have never had any trouble with AVG the paid version and had it for years. Glad though to get rid of that stupid notification that was coming up. Up dates without any loss of function. When I scan I let it go on its own and don't try to do stuff whilst its doing it. What is the point you may be adding files at the time for it to scan, would be never ending. Like running water into a bucket whilst trying to empty it.
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I've never been a fan of AVG, although I've never used it myself. I've heard of too many friends and other people on forums having trouble with it. It's a bit like Norton, which others have described as the worst trojan of them all ;D
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Trouble when trying to help people (on here and other forums) you aren't privy to what else they have on their computers which will conflict with other programmes and AV. I have been having a load of trouble with a member who has had difficulty in logging onto my forum. She just doesn't listen and do the basics first :- clear cache, cookies and temporary internet files. Got to know the other day she had never done a defrag Talk about head banging. Some will even have 2 AV's running at once or haven't got rid of the previous ones
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Quite so, jksd :)
However, don't be too critical - she (and all the other people that you criticise) can probably do lots of things that you can't.
gnu
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Quite so, jksd :)
However, don't be too critical - she (and all the other people that you criticise) can probably do lots of things that you can't.
gnu
Was I criticising anyone? You may be right but at least I would have tried to sort it out and done the basics before asking for help. Google is great for that
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I was amazed when my late brother in law said his system was running slowly. This was around 2007. After talking to him it was the W95 system he had used since the mid 1990s and he had never defragmented the computer! I know to of several other cases, I ask people who mention they have slow running computers about defragging and they just give a blank look.
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The problem always is that no two computers will ever be the same. Different hardware, different operating systems, different software installed, different BIOS versions, connected to the internet via different ISPs, different websites visited, the number of different permutations is nearly infinite.
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I've never been a fan of AVG, although I've never used it myself. I've heard of too many friends and other people on forums having trouble with it. It's a bit like Norton, which others have described as the worst trojan of them all ;D
I have Norton Internet Security installed on a PC and a laptop, with absolutely no problems. It's not invasive, or intrusive, and works quietly in the background. You know its there because it pops up if there is a problem or something suspicious, and not without warrant I might add.
I have heard many people criticise Norton, but I have had no problems no for 2 years. Possibly it might have been on one of their other products.
Darren
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You will find out why Norton Security gets the 'trojan' tag when you try to get rid of it :)
A few years ago I was having problems getting some of the features on Ancestry to work, and after much pulling out of hair, I discovered that Norton Internet Security was causing the problems. Even when I thought I'd disabled it.
I tried uninstalling Norton with the "Add / Remove Programs' utility on Windows XP, but the problems persisted. In the end I went to the Symantec website and found they had a utility to eradicate all traces of the program, and this worked.
I was a great fan of Norton Products when the business was owned by Peter Norton, but after he sold out to Symantec in 1990, I wasn't impressed. I won't touch any Symantec products now. There's better out there.
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Nick - I used to use McAfee & when I came to change that needed a special removal programme that had to be downloaded from their website, so not unique to Norton. Perhaps this applies to other security suites as well?
As regards Norton - I switched to it because of the positive reviews at the time of purchase (earlier this year) - these emphasised that it had been streamlined and much improved - seems like they learned from the bad press. Here's one:
http://www.pcadvisor.co.uk/reviews/software/3221259/symantec-norton-internet-security-2011-review/
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I appreciate what you're saying, but "once bitten, twice shy", as the saying goes :)
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Fair enough Nick, I can appreciate that. I'm the same with some things, no matter how good others more recent experience is!
To go back to the OP - I've just had the pop-up for Firefox 8.0.1 (for XP) - is it my imagination or are these updates coming more often? To me it creates the impression that they're issuing things that need amending rather than getting them right first - may be a wrong impression!
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Strange in view of this I had no difficulty removing Norton from this machine just before the 60 trial finished, just used add/remove so far as I can remember.
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As mentioned above updates to Firefox are appearing faster than ever. Version 8 appeared on 4 October and 8.01 to-day. I seem to recall that Firefox stated that updates would be on an average of every 6 weeks!!
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Nick, it is interesting what you say about Norton. Many years ago, we trialled Macafee, and found it too invasive. When we tried to remove it, we encountered the same thing; very difficult to completely remove from the computer. And that was only the trial version!
Darren
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Hi Wyndham
FF9 was made available last weekend too.
R
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Strange in view of this I had no difficulty removing Norton from this machine just before the 60 trial finished, just used add/remove so far as I can remember.
Are you sure every trace of it is removed ?
You don't have a Symantec folder ? My Norton seemed to be removed as far as I could tell, until I tried to install another security program, and it complained that something else was still running. After some digging with Google revealed the problems that others have had, I discovered all the 'nasties' that Norton had left behind, which only Symantec's own removal tool would remove.
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Thanks Nick, Just done a search and it suggests 4 registry entries plus a dictionary file. They seem to cause no problems, so is it worthwhile trying to remove them?
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For the benefit of Norton and McAfee users, the recommended method of removal is by the use of the appropriate removal tool.
Following the use of above tool, select search for a) Norton b) Symantec (In the case of Norton) and delete all entries found.
Likewise search for McAfee and delete any entries found.
Brian
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Thanks Brian, My concern is whether it is safe to remove the remnants I mentioned above. They seem to cause no problems.
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Hi Wyndham
FF9 was made available last weekend too.
R
It's almost a weekly event now! Any problems reported?
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Thanks Brian, My concern is whether it is safe to remove the remnants I mentioned above. They seem to cause no problems.
The problems start when another antivirus program is installed to replace the incorrectly removed program.
The newly installed program will not be able to work correctly, likely to complain when doing checks.
Brian
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I don't think I have made my position quite clear. Due to problems on an earlier computer with Norton I will not use it. It came pre-installed on a 60 day trial with this machine bought May 2010. About a week before the 60 days were up I uninstalled Norton and installed AVG paid version in its place. I have had no bother from it. After suggestions on this thread that it would not have completely uninstalled I did a search and found the 5 files, 4 registry and one .Dic that I referred to previously. All I need to know is can I safely unistal them? Thanks
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Yes!
Brian
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Sorry for not replying before - I concur with Calverley Lad - you can safely remove them, but I would be inclined to use Symantec's own removal tool, which will seek out all the parts and delete them.
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Thanks for concensus gentlemen! They will be removed shortly.
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Guess what? Surprise, surprise!! Firefox 9.0 is available.
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I'm happy with Google Chrome, thanks :)