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General => Technical Help => Topic started by: ainslie on Wednesday 11 January 17 14:55 GMT (UK)

Title: email, Windows Live Mail not responding
Post by: ainslie on Wednesday 11 January 17 14:55 GMT (UK)

I have Windows Live Mail for emails on a laptop but now cannot get it to appear when clicking it on the task bar or elsewhere. The blue circle appears, turns a few times then disappears. 
 I can use my i-pad for emails, but that is not always convenient as my full contact list is on the laptop and so is inaccessible at present.
I have Windows 10 and it mostly works ok
Any suggestions, in layman's language, please?

Ainslie

Title: Re: email, Windows Live Mail not responding
Post by: Treetotal on Wednesday 11 January 17 15:01 GMT (UK)

Have you tried rebooting? could it be your server?
Carol

Title: Re: email, Windows Live Mail not responding
Post by: Lostris on Wednesday 11 January 17 15:04 GMT (UK)

What was the last thing you changed before it stopped working ?

Check the Events Log for what the box is doing before, during & after attempting to Launch 'Live Mail'

Have you taken new, relevant WINUPDATES ?

You could try a System restore to go back to a known working condition ....

Title: Re: email, Windows Live Mail not responding
Post by: ainslie on Wednesday 11 January 17 15:21 GMT (UK)

Thanks for responses.

Yes, rebooted, but no change.

Where do I find Events Log please?  No recent WIN updates knowingly received.

Next stop, system restore, but I'll post a letter first [snail] and check to find out about Events Log.
A

Title: Re: email, Windows Live Mail not responding
Post by: Lostris on Wednesday 11 January 17 15:31 GMT (UK)

Quote

Where do I find Events Log please? 

START -> ALL PROGRAMS -> ADMINISTRATIVE TOOLS -> EVENT VIEWER

Title: Re: email, Windows Live Mail not responding
Post by: Michael J on Wednesday 11 January 17 15:39 GMT (UK)

See this thread, Microsoft have discontinued Live Mail so we all now have to use Outlook. Michael.

http://www.rootschat.com/forum/index.php?topic=757966.0

Title: Re: email, Windows Live Mail not responding
Post by: Lostris on Wednesday 11 January 17 15:50 GMT (UK)

Lucky Someone's awake !  :P

Title: Re: email, Windows Live Mail not responding
Post by: carol8353 on Wednesday 11 January 17 17:19 GMT (UK)

I still use Windows Live Mail on my computer  ;D

Title: Re: email, Windows Live Mail not responding
Post by: Michael J on Wednesday 11 January 17 17:28 GMT (UK)

As stated by Jomot on the other thread, Windows Live Mail still works for them but only for non-Microsoft email addresses.  Those ending @live or @Hotmail now have to be accessed via Outlook.

Michael.

Title: Re: email, Windows Live Mail not responding
Post by: Treetotal on Wednesday 11 January 17 18:05 GMT (UK)

Quote from: carol8353 on Wednesday 11 January 17 17:19 GMT (UK)

I still use Windows Live Mail on my computer  ;D

Me too...that's why I didn't add the link that I found....am I next  ???
Carol

Title: Re: email, Windows Live Mail not responding
Post by: ainslie on Wednesday 11 January 17 20:40 GMT (UK)

I have done a system restore and have regained use of W Live Mail  which seems to be working as before.

Thanks for support.

A