RootsChat.Com
General => The Common Room => Topic started by: Trishanne on Thursday 28 September 17 00:02 BST (UK)
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When the register first came out I could not find my family. I entered the details every now and again without success. In August 2016 I asked for help on Rootschat and mosiefish and others came up with the answer. I had been searching for my Bownass family and the original had been transcribed as Boroness, the writing on the original register was not clear.
There were however more mistakes as somehow two families had been mixed up. The household was named as the Burnett household, Mr Burnett being the last entry of the next door neighbours house. Another twist was that my mother was missing from the transcription and each entry was mixed up with the line above, for example, at the time I was 3 years old, but I have been entered as being in my 30s and a domestic science teacher. I understood that living people would not be shown on the register, but I am still very much alive.
I tried to correct the mistakes but there were so many, so some have been corrected but others not. After sending many corrections and not getting anywhere, I sent them a true transcription of our family entry. This was acknowledged on the 15th June, 2017 and I was told it should be sorted out within 90 days.
On the 11th September, which is over the 90 days, I checked again and nothing had been done. I sent them another email to remind them I was still waiting for a corrected transcription. I received an answer which assured me they would look again into the entry.
It is now over a fortnight later and still nothing has been done.
Has anybody else had problems? How can I get this sorted?
I do hope nobody is trying to complete a family tree with all this wrong information.
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I have repeatedly reported a correction; a neighbour transcribed as liviing with my grandfather and his family. The image is clear so have no idea why they are ignoring it!
About a year ago I sent a death certificate for an entry to be opened......they opened his sister's instead.....and she is still living. That took some time for them to correct.
I've even tried "Live Chat"...........they make all the right noises but.....nothing!
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the time I was 3 years old, but I have been entered as being in my 30s and a domestic science teacher. I understood that living people would not be shown on the register, but I am still very much alive.
Hi,
If you want your record closed and they haven't done anything about it in all that time ,you could try taking it further by putting a complaint in (or ask for advice) to the Information Commission office
https://www.gov.uk/data-protection/make-a-complaint
https://ico.org.uk/concerns/
https://ico.org.uk/concerns/handling/
They have a help line (and an online chat portal )where you can ask them for advice.You can also fill out the complaint form and send it in via email with the supporting documents (such as the dated emails)
https://ico.org.uk/ESDWebPages/DoSearch
If you don't want to go down the complaint route, maybe in your next email to FindMyPast you could tell them you want your record closed or you'll take it to the ICO, it maybe enough to make them shift their derrieres .
Kind Regards
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Is this FindMyPast? I once found a load of christenings that they'd indexed as burials (image clear as day!) and sent in a correction about it. I later was reviewing my research and found that they had changed nothing, so sent in another comment about it. I might consider checking again except that if they've still ignored it I'll have annoyed myself finding out about it.
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Sounds as if they have paid off all the transcription staff, and are sitting back watching the enquiry fees roll in ....
Or else there are so many errors they just can't keep up 8)
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I suppose they would say they do not have time, but it would be good to know if corrections are not done because they are not justified by the original.
There do seem to be quite a few instances in the 1939 of people still living whose record has been opened - one of my neighbours for instance!
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I suppose they would say they do not have time, but it would be good to know if corrections are not done because they are not justified by the original.
There do seem to be quite a few instances in the 1939 of people still living whose record has been opened - one of my neighbours for instance!
If they (FindMyPast)haven't done anything about it after 90 days of complaining (contact with them) ,take it further. There are acts of law protecting your rights, too busy is not an excuse for violating them.
Kind Regards
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I complained right at the start that the accompanying maps showed my families living miles away, nowhere near the correct village! I even told them the exact spot on the map - I used to live there for heaven's sake so knew it was right! Have just checked now and it's still wrong. They promised to look into it......
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My dad's record is open, my sister was told we had to prove he was still alive. He is going to be 96 tomorrow so will a picture of him with his birthday cake be any good ;D ;D ;D ;D
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My dad's record is open, my sister was told we had to prove he was still alive.
I'd suggest it's up to them to supply the evidence they used to open the record.
My 89 year old aunts record was suddenly opened. I emailed FindMyPast and asked them to provide me with the evidence to prove that the person I'd been with only a couple of days previously was now dead. The record was blacked out again within a couple of days ;D
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Thanks for that information ;D
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Just to add an update. I have just had another look at the 1939 register and finally most of the details have been corrected. I contacted them in June 2017 with all the correct details, so it has been a little longer than the promised 90 days. I last checked two or three weeks ago and the information was still wrong on the transcription. I did not receive any notification of the changes.
All members of my family are now transcribed correctly, except for one trivial thing, my fathers birthdate is recorded as the 4th December when it should be the 14th, but it is not clear on the original.
I am still on the transcription, I think I can prove I am alive ;D ;D, but really I haven't bothered to get them to change this entry.
My fathers name, William Bownass, is showing correctly as the first person in the household, but the Household Name in the title of the transcription is still showing as the Burnett household which is incorrect.
I suppose the answer is to keep persevering and maybe it will be correct in the end.
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I noticed my mother and her sister, both still alive, had their 1939 register records open, so I tried to get them closed. I was dismayed to find I was expected to provide Findmypast with a passport or driving licence or other official document with her signature, despite her being elderly and unable to travel or drive. I did not see why I had to provide anything to get them to fulfill their obligation under UK law, so I pointed out to them that they were breaching the data protection act by displaying a vulnerable adult's private data and putting her at risk, and they closed both records within 24 hours.
I've had less luck with getting them to marry my great grannie to the correct bloke, it's been submitted three times now. They are now saying it is the record office's fault, not theirs. If this was the case, how come the marriage is correct at Ancestry and Freereg?