RootsChat.Com

General => Technical Help => Topic started by: kerryb on Friday 12 January 18 16:32 GMT (UK)

Title: Weird problem with laptop since latest Windows 10 update
Post by: kerryb on Friday 12 January 18 16:32 GMT (UK)
Hi

Just wondering if anybody else has come across problems since the latest Windows 10 update.  I have two laptops and both now have different issues since the update which took the best part of a day to update.

My 10 year old Dell studio now has large fuzzy fonts and no way to change the screen resolution back to what it was, googling brought up something about graphics card being obsolete, I've given up on it, I was replacing it with a MacBook Pro that I bought last year anyway.  Time to transfer and put it away.

The issue that I am a little concerned about is my work laptop.  An Acer AspireV.  It doesn't have a great problem except that a minute or two after logging on, most days, I can be sending my first email of the day or looking at a website, and it suddenly closes down and restarts.  For no apparent reason at all.  Googling brought up stuff about overheating, but I have cleaned the fan, and its not overheating anyway, it has only been on for a minute or two. 

I'm not very worried yet, but it's a bit annoying, and just wondering if anyone has come across similar.

Kerryb
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: alpinecottage on Friday 12 January 18 16:42 GMT (UK)
I've been having a similar problem with my 6 month old HP laptop after a very protracted update (took 3 or 4 hours).  The shutdown happens quite (apparently) randomly when I'm say just looking at the BBC website.  The computer then restarts straightaway, but has a message on the screen saying "Please wait".  You have no option to do anything else, since pressing buttons makes no difference.  Eventually, and it can be several minutes later, it starts to work again.  Last week, I was ready to take the laptop back to John Lewis, where I bought it from, but it has been behaving itself this week.
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: Gadget on Friday 12 January 18 16:49 GMT (UK)
My old Win 7 laptop is a nightmare now.  I'm going to have to replace it.

They were forced to rush out a patch for the "Meltdown' and 'Spectre ' vulnerabilities on all chips produced since 1995 (including Apple machines)

Apparently, the worst problems are with Win 7 and 8.1 (and earlier). Win 10 is slightly slower  (very little difference on these machines here) and the patch they did for AMD chips just froze machines, so they stopped pushing it out.

I'm on a fairly newish Apple at the moment and everything seems OK.

Gadget

Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: kerryb on Friday 12 January 18 16:59 GMT (UK)
Iím glad Iím not alone, I thought at first I was doing something to make the laptop just go off.

As for my Dell, it is creaking to its death, it had to go to the local shop last year after one update was so big, it crashed and they had to put in a partition to update it.  Cost me £75, thanks a lot Microsoft.  Bought a Mac which I love, just discovered I can use photoshop on it but didnít want to stop using family historian.  But have just bought TreeView and it does everything that fh does plus I can use my tree on the website on my iPad and sync it with the Mac.  The m key broke off ages ago so I must put it to rest!
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: rosie99 on Friday 12 January 18 17:10 GMT (UK)
I am on 8.1 and it is running as usual.

Added I have automatic updates
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: LizzieW on Friday 12 January 18 17:13 GMT (UK)
OK, my HP laptop does that shutting down and restarting thing and as it's still in warranty today I spent nearly 2 hours on the 'phone to an HP engineer.  We did all kinds of tests on the hard drive and everything else (too complicated for me to explain) and everything came up OK.  As it's still under warranty the engineer wants me to contact the place I bought it from, giving a case number and they should arrange for it to be collected and repaired.

HOWEVER - before I do that he suggested that a possible problem would be a Windows update.  I found I'd complained on here about my laptop in December, so I went to Windows updates and found all the ones in December, I ignored any updates to do with Word, Excel etc. and just chose the Windows updates.  Then I uninstalled them.  One of them KB4054022 couldn't be uninstalled.

Now I wait to see if the laptop keeps restarting again.  If it doesn't then the Windows updates were to blame.  The HP engineer explained to me that quite often Windows updates fix one problem but cause other problems with peoples' laptops and PCs and the problems caused are different to each make of PC.  He told me not to worry about the updates I'd uninstalled because Windows will know about the fixes and will be working on patches to fix the fixes and there will be more updates soon.  He told me this is how everything in computers works - whether that's true, although it sounded plausible, or whether he was just saying that I don't know.

Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: LizzieW on Friday 12 January 18 17:16 GMT (UK)
alpine - it seems that Windows updates causes the restart problem mainly with HP laptops.  Other PCs have different problems.  I'll wait to see if mine behaves itself now.
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: Gadget on Friday 12 January 18 17:26 GMT (UK)
I am on 8.1 and it is running as usual.

Check your update History, Rosie - when were your last updates and what were they?  Mine started going funny on Wednesday afternoon, immediately after the big update. I tried to go back to before (using restore point) but it got in a knot and said it couldn't.


Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: GrahamH on Friday 12 January 18 17:34 GMT (UK)
My 10 year old Dell studio now has large fuzzy fonts and no way to change the screen resolution back to what it was, googling brought up something about graphics card being obsolete, I've given up on it, I was replacing it with a MacBook Pro that I bought last year anyway.  Time to transfer and put it away.
That could be a problem with the graphics card driver. I had a different problem because the Intel graphics card driver hadn't been tested properly before release.
It would be worth seeing if you can update the driver.
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: rosie99 on Friday 12 January 18 17:55 GMT (UK)
What number was the update that caused it  :-\
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: kerryb on Friday 12 January 18 18:15 GMT (UK)
My 10 year old Dell studio now has large fuzzy fonts and no way to change the screen resolution back to what it was, googling brought up something about graphics card being obsolete, I've given up on it, I was replacing it with a MacBook Pro that I bought last year anyway.  Time to transfer and put it away.
That could be a problem with the graphics card driver. I had a different problem because the Intel graphics card driver hadn't been tested properly before release.
It would be worth seeing if you can update the driver.
Thank you Graham, I will investigate that at the weekend.  I need time to sit down and stay calm  ::) ::)  Kerry
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: LizzieW on Friday 12 January 18 23:00 GMT (UK)
What number was the update that caused it  :-\

The two I deleted were KB4055237 and KB4058043, both dated December 2017, I think one was dated 11 December, I can't remember the other one, possibly 17 December 2017.
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: rosie99 on Saturday 13 January 18 08:13 GMT (UK)
Thanks Lizzie

I assume that the update numbers are probably anyway.  I have not had either of those but have KB4056895 & KB4055266.

Hopefully they can sort out your problems quickly.
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: kerryb on Saturday 13 January 18 09:00 GMT (UK)
Thanks Lizzie, have just managed to uninstall one of those updates and I have screen resolution back to normal.  Unfortunately the other update is being installed as I speak and I canít do anything about it.

Kerry
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: LizzieW on Saturday 13 January 18 12:13 GMT (UK)
You could uninstall the other one when it's finished being installed!  I'm glad uninstalling one of them has solved your problem though.  I'd never heard of Word updates causing problems until recently.
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: Gadget on Saturday 13 January 18 20:56 GMT (UK)
My old laptop seems to be in a pemanent state of Automatic Repair now, despite me doing all the reboot routines. 

It's a good excuse to get a new one  - but hate all that setting up  ::)

Anyone got any recommendations for a new one?
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: kerryb on Monday 15 January 18 14:37 GMT (UK)
You could uninstall the other one when it's finished being installed!  I'm glad uninstalling one of them has solved your problem though.  I'd never heard of Word updates causing problems until recently.

Uninstalled both the updates from my work laptop and for the first day in a couple of weeks it has done that strange sudden closedown and restart.  So I think it is sorted.  Thank you

Kerry
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: kerryb on Monday 15 January 18 14:39 GMT (UK)
My old laptop seems to be in a pemanent state of Automatic Repair now, despite me doing all the reboot routines. 

It's a good excuse to get a new one  - but hate all that setting up  ::)

Anyone got any recommendations for a new one?

All I can say is get a Mac!  Life is too short to sit around all day waiting for MS to upload updates to a laptop, most of which at the end of the day is stuff I don't want and won't use anyway!

But that is probably not want you want to hear because I think you use Macs anyway.

Kerry
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: Gadget on Monday 15 January 18 15:38 GMT (UK)
I use a Mac for most things but use a pc for Family Historian and some other things. The one that failed was one I used when watchng tv!
Have just got a replacement for that  so will be setting up tomorrow. On my phone at the moment as on the move ;D
My  Mac is in my workroom - ready and waiting. So I'm back to 3 .

Mac screens are what I go for though I don't like the bossy way it runs!!
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: kerryb on Monday 15 January 18 16:14 GMT (UK)
I bought my MacBook Pro 2 years ago but haven't really used it much.  Took it to France two summers ago because if fitted so nicely at the bottom of the suitcase.  I like you kept my old laptop going because of Family Historian. 

However I have downloaded onto the Mac,Treeview and started to use it and it is actually ok.  Version 2 is better than version 1 which had various problems.  So far no problems and it does everything that FH does, just differently so I am going to persevere.  Apparently there is a way to use FH on a virtual something or other on a Mac but on FHUG there were too many different opinions and options and I just got confused.

I bought a CD for work last year for the latest version of Photoshop elements and found included, was a Mac CD too so have put that on the Mac, so I now feel right at home.  8)

Kerry
Title: Re: Weird problem with laptop since latest Windows 10 update
Post by: Gadget on Monday 15 January 18 17:03 GMT (UK)
You can run Windows on a Mac, Kerry:

https://www.macworld.co.uk/how-to/mac/how-run-windows-on-mac-vmware-boot-camp-virtualbox-3497251/

I know of lots of people who do and are quite happy. 

I prefer to keep them separate - I keep my Mac mainly for photos and art works but do tend to drift into other things  :)


Gadget