RootsChat.Com

General => The Common Room => Topic started by: mrcakey on Thursday 15 March 18 15:23 GMT (UK)

Title: Ancestry messages folders empty - RESOLVED
Post by: mrcakey on Thursday 15 March 18 15:23 GMT (UK)
I'm hoping this is just a temporary aberration, just wondering if anyone else is experiencing the same. I was about to get stuck in to my messages in Ancestry (co.uk) only to find that all my "folders" are empty.  ???

Anyone else?
Title: Re: Ancestry messages folders empty
Post by: arthurk on Thursday 15 March 18 15:38 GMT (UK)
Yes - not the first time strange things have happened at Ancestry, and I doubt it will be the last.
Title: Re: Ancestry messages folders empty
Post by: mrcakey on Thursday 15 March 18 15:43 GMT (UK)
It's back now. PHEW!
Title: Re: Ancestry messages folders empty - RESOLVED
Post by: arthurk on Thursday 15 March 18 16:05 GMT (UK)
I was about to say it was working here too, but it seems to have stopped again.
Title: Re: Ancestry messages folders empty - RESOLVED
Post by: Jomot on Thursday 15 March 18 16:12 GMT (UK)
I received a new message in my folder today saying 'Welcome to Ancestry' - it must have been very badly delayed as I've been with them for 5 years!
Title: Re: Ancestry messages folders empty - RESOLVED
Post by: jillruss on Thursday 15 March 18 16:18 GMT (UK)
Same here! and just tried it again and it hasn't righted itself yet.

I'm glad I noticed this thread because i thought it was me - only recently joined Ancestry and having a hell of a job navigating its whys and wherefores! Why make it simple when you can complicate things unnecessarily!  :-X
Title: Re: Ancestry messages folders empty - RESOLVED
Post by: arthurk on Friday 16 March 18 15:26 GMT (UK)
Seems to be OK now.......
Title: Re: Ancestry messages folders empty - RESOLVED
Post by: jillruss on Saturday 17 March 18 17:51 GMT (UK)
Has it gone funny again? I have 4 messages but can't get at them - keep getting an Oop! message which I find very annoying as I may be in the midst of a major breakthrough!!.

get your act together, Ancestry!  >:(
Title: Re: Ancestry messages folders empty - RESOLVED
Post by: arthurk on Saturday 17 March 18 19:43 GMT (UK)
Mine seems OK, but I've only just seen your message, nearly 2 hours since you wrote it, so maybe something has changed in the meantime.
Title: Re: Ancestry messages folders empty - RESOLVED
Post by: groom on Saturday 17 March 18 19:51 GMT (UK)
There seem to be quite a few problems with Ancestry lately according to people on other forums. Lots of missing messages, hints that are way out and even changes to trees.