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Messages - lisalisa

Pages: [1] 2 3 4 ... 37
1
The Common Room / Re: What has happened to Findmypast?
« on: Saturday 14 July 18 11:47 BST (UK)  »
Well as yet no response from FindMyPast, not even to acknowledge my email (via contact us) and say it would be looked into.  Pretty poor customer service too.

The customer service team at FindMyPast claim they've been looking into this for months.  I first reported this issue to them in April.

I tried everything they suggested to clear the cache,  then a password reset, but none of that worked.

I could still signin on the laptop, but I was wanting to use my ipad.

April would be about the time I first encountered the problem.
Had same issue this morning, then was able to sign in having done a search.
Wanted to turn off 'auto-renew' and even that took several attempts with error pages appearing.


2
The Common Room / Re: What has happened to Findmypast?
« on: Thursday 12 July 18 16:25 BST (UK)  »
Maybe you could try another browser, just in case. I'm still a boring old Firefox user  :)

I am loathe to change anything when everything else is working, have this morning found a way in (do a search, get result list and then sign in and it works). So no idea why signing in first doesn't work.  No reply from FindMyPast.

thanks for your help.

Lisa

Glad you found a way in but don't sign out until they sort it.

Well as yet no response from FindMyPast, not even to acknowledge my email (via contact us) and say it would be looked into.  Pretty poor customer service too.

just to update, query sent to FindMyPast friday 6th, no response until today thursday 12th - saying they aim to respond within a working day and (I quote),
'We are currently experiencing higher than usual email volumes, and may take a little longer than our usual 1 day to respond.'

obviously lots of things not working.
So then a minute later, received a response, basically saying it was my problem and a list of links for things I could do (ie. nothing to do with them really).
So rather than do that, I went to the sign in page and signed in and it worked, which it hasn't done for ages, so obviously it wasn't necessary to do anything to my set up as they inferred.

Not impressed with customer service at all, as something is working differently and I haven't changed anything in between.

Would not recommend.


3
The Common Room / Re: What has happened to Findmypast?
« on: Tuesday 10 July 18 13:14 BST (UK)  »
Maybe you could try another browser, just in case. I'm still a boring old Firefox user  :)

I am loathe to change anything when everything else is working, have this morning found a way in (do a search, get result list and then sign in and it works). So no idea why signing in first doesn't work.  No reply from FindMyPast.

thanks for your help.

Lisa

Glad you found a way in but don't sign out until they sort it.

Well as yet no response from FindMyPast, not even to acknowledge my email (via contact us) and say it would be looked into.  Pretty poor customer service too.

4
The Common Room / Re: GRO PDF trial - good news!
« on: Sunday 08 July 18 10:27 BST (UK)  »
oh, that's good.  Thanks for posting, had been meaning  to check, but hadn't got around to it.

Lisa

5
The Common Room / Re: What has happened to Findmypast?
« on: Saturday 07 July 18 10:50 BST (UK)  »
Maybe you could try another browser, just in case. I'm still a boring old Firefox user  :)

I am loathe to change anything when everything else is working, have this morning found a way in (do a search, get result list and then sign in and it works). So no idea why signing in first doesn't work.  No reply from FindMyPast.

thanks for your help.

Lisa

Glad you found a way in but don't sign out until they sort it.

Now all I need to do is remember what I wanted to look up   ;)

6
The Common Room / Re: What has happened to Findmypast?
« on: Saturday 07 July 18 10:11 BST (UK)  »
You've probably tried this , but have you tried going to google and typing in find my past and finding the real find my past entry and tried logging in direct from there,  as against using a bookmark or favourite link you've already saved? Sometimes those saved ones can get corrupted. I only suggest that as it was once suggested to me when I was having bother with another website and that sorted it. I then resaved the page link when it worked.
Best wishes.

thanks for the suggestion, I tried it and same result.  Have found a way in (as I just replied to Gadget) but no answer yet from FindMyPast.

Lisa

7
The Common Room / Re: What has happened to Findmypast?
« on: Saturday 07 July 18 10:10 BST (UK)  »
Maybe you could try another browser, just in case. I'm still a boring old Firefox user  :)

I am loathe to change anything when everything else is working, have this morning found a way in (do a search, get result list and then sign in and it works). So no idea why signing in first doesn't work.  No reply from FindMyPast.

thanks for your help.

Lisa

8
The Common Room / Re: What has happened to Findmypast?
« on: Friday 06 July 18 17:06 BST (UK)  »
I've tried to make all kinds of errors signing in but it doesn't give me what you're describing. What browser are you using?

Gadget

chrome
just tried 3 or 4 times, every time I get this

Lisa


9
The Common Room / Re: What has happened to Findmypast?
« on: Friday 06 July 18 15:06 BST (UK)  »
I'm still unable to sign in, I haven't been using FindMyPast that much recently, but can never sign in when I try.

Have just sent msg asking why I'm paying a subscription when I can't sign in, all I get is a white screen with 'cannot post/sign in' in top corner.

Fed up with them!

Lisa

Do you get this screen up, Lisa?  I've written over my e-mail etc. in red!

GAdget

yes, (I uncheck the 'remember me' button), next it goes to the white screen.

About the time this thread started I cleared cookies but to no avail.


Lisa

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