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« on: Saturday 15 April 23 02:20 BST (UK) »
Hi,
Rather than writing another email to the TNA , as every email I've recieved from them it takes them two to three weeks to respond - I am wondering if anyone here has gone through applying and paying for their records , and can answer my question.
I have received an email yesterday with a link to pay for the service records I wish to obtain :
"Thank you for your recent request for information from The National Archives.
Check your enquiry details below and follow the link to Worldpay to proceed to payment.[/i][/b][/u]
Enquiry reference number: PAY 02xxx-Cxxxxx
Fee request:
Fee amount: 24.35 GBP (no VAT added "
Xxx ( link here to pay which I've crossed out) "
The email I recieved prior to that ( and which I responded to, saying I wish to proceed with the request ) quoted a ref number which was assigned to my case, which is totally different to the above ref number ( and one digit more too)
Part of the Email below ( the rest of the email is blurb about Freedom of Information and fees and so on, the name of my grandfather and his service number , and if I wish to proceed please let them know so they can give me a final cost and a pay link) :
"Your reference number is CAS-1XXXXX-YXXXXX . Please quote this reference number in future correspondence with regards to your case to enable us to identify your request more easily. "
My question is , were your Enquiry Ref numbers to pay for the records completely different from your Case Ref numbers ( minus the PAY , and CAS letters of course) ?
I don't want to pay for it , if they've mixed me up with someone else. ( they have my own name right - it's just the completely different Enquiry and Case ref numbers that I am querying - as I would have expected them to be the same ref numbers, and they're not). The link which I am taken to , to pay for it ,and their email does not give any other info except my own name and the completely different ref numbers ( and no name of the soldier unlike their previous email - so it's not enough to check if it's correct before I hit the pay button - The only thing I know is correct is my own name )
Kind regards
Ps I am in Australia , so it's bit difficult to phone them within their business hours , and it seems their phones aren't manned according to their site - you apparently have to leave you phone number with them and they'll call you ( which I guess could be weeks if it's anything like their time response with emails) .
They have a live chat it seems Tuesday to Saturday , which I may try using *tonight (* my time here) if that works
I just wondered if anyone here has gone through the whole process ,and could confirm that their own ref numbers were completely different to eachother too , and if it is just the way the TNA do it . It saves me trying to get in contact with them to ask the question.