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Technical Help / Help with Ancestry
« on: Monday 03 April 23 11:26 BST (UK) »
Hi,
Have been a member with ancestry for many years, for abt 5 years I received emails, re offers and more importantly prior notice when they were about to take my subscription.
Then the emails stopped, I received nothing. I checked junk etc., there were no emails.
Complained many times, with various responses but no actual solution. The problem appears to be with their automatic emails, because if a person sends an email I receive it.
This morning I have been told, there is nothing they can do their system shows emails have been sent and the problem must be with my service provider. Non of them actually confirm that their automatic system has the correct e-mail address, they skirt round this question. They also suggest I create a new email address but fail to explain how this will resolve the problem.
Can someone explain in very simple terms, what they think the problem is?
Tearing my hair out!!!!
Have been a member with ancestry for many years, for abt 5 years I received emails, re offers and more importantly prior notice when they were about to take my subscription.
Then the emails stopped, I received nothing. I checked junk etc., there were no emails.
Complained many times, with various responses but no actual solution. The problem appears to be with their automatic emails, because if a person sends an email I receive it.
This morning I have been told, there is nothing they can do their system shows emails have been sent and the problem must be with my service provider. Non of them actually confirm that their automatic system has the correct e-mail address, they skirt round this question. They also suggest I create a new email address but fail to explain how this will resolve the problem.
Can someone explain in very simple terms, what they think the problem is?
Tearing my hair out!!!!