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Messages - locksmith

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1
Technical Help / Re: Getting an expensive out of warranty item repaired or replaced.
« on: Wednesday 12 December 18 13:20 GMT (UK)  »
The small claim court is definitely the way to go, so well done and the law is on your side on this one (although the likelyhood would be only 50% of the bought value). You would still need back up your claim by way of an engineers report I think.  Hopefully the wording in your email reminded them of your rights under UK consumer law and they may then settle befor you apply to the small claims court.

I have shown an interest here as I had a similar situation happen to me a few years ago when my TV failed after 34 months. Fortunately I had a (free) 5 year parts and labour warranty so didn't have to pay for the expert's report. I received back 34/72nds of the price, the retailer quoting the relevant consumer law when I asked for more.

Simon

2
Technical Help / Re: Getting an expensive out of warranty item repaired or replaced.
« on: Monday 10 December 18 08:50 GMT (UK)  »

They have asked for a independent assessment of the TV, which I would have to pay for, on top of the cost of getting the TV to such a company.  How far should I be expected to go?

Martin
Under the Sales of Goods Act (which your TV falls as it was bought before 1st October 2015) it is up to you to prove that the TV is faulty if it failed after 6 months. The seller can (and almost always will) ask you to provide them with an independent report. A can't see you will get anywhere without this.

Simon

3
Technical Help / Re: Getting an expensive out of warranty item repaired or replaced.
« on: Thursday 06 December 18 10:10 GMT (UK)  »
Thank you for all this information. After having been given the runaround by the supplier's usual complaints service I found a UK London number for the company. I phoned them, and had a very long chat with a very nice gentleman, and I asked where abouts in London he was. He told me that he was in Jamaica. I explained the whole story once again, and he gave me a direct link to the director of Customer Services.

I spent the last day or so carefully tuning a firm, accurate and polite letter which I have sent as an attachment to an email. I am optimistic as I know I am in the right, and I have asked for a refund of 75%, as I've had the television for 3 years, and I think at least 12 years is a reasonable life expectancy for a television. I will keep you updated.

I also spoke to the manufacturer of the television, and their third party maintenance company. They both used phrases such as spontaneous failure and catastrophic failure when I described the symptoms. They both indicated that it was an unreasonable fault, and also that it would be beyond economic repair. I included this information in my email to the supplier.

Martin
Martin,

It will be interesting to hear how this ends up. It's not clear if you have an engineer's report stating that it is unrepairable and was an inherent fault as I'm pretty sure that whoever you bought the TV from will require this evidence and not just the result of a discussion with the manufacturer over the phone.
With the above you should get your refund although, however much you or I (or anyone) think a TV should last 12 years I think it's likely you will only get just under 50% due to the 6 years warranty rights set out under the sales of goods act.

 Simon

4
Technical Help / Re: Broadband speed - mbps or MBPS or Mbps or what?
« on: Monday 03 December 18 12:53 GMT (UK)  »
They are all mega bits per second. The signal coming down your phone line could be along hundreds of meters of copper cable, reducing speed according to the length. When you use a powerline around the house it is a few meters of copper wire, and is the speed from your computer to whatever it is attached to, not the speed of anything coming in to your house from the exchange. Or put another way one is speed from the exchange to your house, the other is speed around your home network.

Simon

5
Technical Help / Re: Getting an expensive out of warranty item repaired or replaced.
« on: Wednesday 28 November 18 11:10 GMT (UK)  »
We had a 2009 purchased TV fully refunded in 2013, after some long, drawn out communications and lots of quoting of standards and expectations. We did have to pay 20 for an independent shop to give their opinion on the cause of the problem, but this too was refunded by the company asking for it.

Be confident in your dealings with the company, and do not accept their initial response if you feel it is unfair. The broken-record technique of re-stating the issue and your aims each time they seem to be ignoring them, can work to good effect too. Plus, always be polite in your dealings, respect and acknowledge their comments, but clearly state why (if it is the case), you disagree with them and provide evidence to back up your reason/s.

You don't say how long you had the TV before it failed. Under the sale of Goods Act if it failed within 6 months it is assumed that it was faulty when you bought it and you can claim a full refund (unless it failed due to misuse). Anything after this time and up to 6 years you can claim your money back minus a reduction due to your useage, so if the TV was proved faulty and unrepairable after 3 years your would get 50% back, not the full price you paid for it.
If you managed a full refund for the TV and it was first reported faulty after 6 months I would say you were very fortunate (as well as being extremely curteous; firm and polite always better than ranting and raving)

Simon

6
Technical Help / Re: Word 16 problem (Windows 10)
« on: Tuesday 13 November 18 11:41 GMT (UK)  »
Try this. I'm using word 2013.  Be on the home tab with the tool ribbon visible. On the home tab there is the formatting section, where you can specify things like bullet points,  centreing and tabs settings, with the word "Paragraph" at the bottom of it. To the right of the word "paragraph" there is an almost imperceptible little arrow pointing down to the bottom right corner. Click on that to open "paragraph settings". Towards the bottom there is a section called "spacing". Make sure the value in the "after" field is set to 0.  Click ok. This should resolve your problem.

Martin
I've always found it odd that the Normal Style in word has a value in the "after" field. I've never known anyone to think this is "Normal" and none of the documentation I ever come across uses this as a standard (a Microsoft developer thought it ok in 1992 a suppose and it's never changed).
An alternative and possibly slightly easier way of removing this is to go to "Styles" on the ribbon (normally next to Paragraph) and select "No Spacing" Style.

Simon

7
The Common Room / Re: Changes to FIND MY PAST "My Records"
« on: Tuesday 04 September 18 07:45 BST (UK)  »
I contacted FindMyPast customer service and I was able to renew my old type of sub with my loyalty discount. So it was all right after all, but I don't know how long I could have left it before I would have had to have had one of the new subs.
Lucky I wasn't away on holiday when it expired.
You are allowed a 30 day period after the lapse of you subscription to renew and keep your loyalty discount, probably a reasonable period allowing for holidays etc.

8
The Common Room / Re: Changes to FIND MY PAST "My Records"
« on: Thursday 30 August 18 20:08 BST (UK)  »

This looks like an attempt to make retrospective/retroactive changes to the terms of existing contracts between FindMyPast and their customers.  My knowledge of English contract law isn't up-to-date, but I wouldn't have thought this was legal.  (Of course they can do what they like in respect of future contracts.)

Would anyone with relevant legal qualifications care to comment?

Carol

Findmypast Ts&Cs, which all their customers agree to, state:

" 20.Our right to amend Records

We reserve the right to make changes to the Records and services we offer on the Site without notice at any time. "

So yes they are quite within their rights.

Simon

9
World War Two / Re: ARCTIC MEDALS
« on: Thursday 02 August 18 17:41 BST (UK)  »
He received the Russian medal before he died, but I'm not sure whether or not anyone applied for the British medal on his behalf.  I will have to make enquiries.
To apply it says you have to be the official NoK (based on Intestacy Law). I'm not sure there is such a thing in the UK, but even so there is a list on the form, and you could tick any of them, there would be no checks that you were either who you said you were or that those above you on the list were still alive. I'm sure the vast majority of people would stick to the rules so hopefully it shouldn't be a problem finding out if someone has applied (follow the list on the form).

Simon

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