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Messages - locksmith

Pages: [1] 2 3 4 ... 48
1

While GEDCOM is designed to transfer family trees between different software programs, not one of those programs is 100% GEDCOM compliant.

Although Family Historian 7 is designed and implemented as 100% GEDCOM compliant and stores it's data as such.

Simon

2
The Common Room / Re: Problem with find My Past
« on: Thursday 11 November 21 12:08 GMT (UK)  »
I can now access records again  :D

Thanks Jebber, I've found the auto renew button now.
As are mine, with auto-renew re-established.

Simon

3
The Common Room / Re: Problem with find My Past
« on: Thursday 11 November 21 11:54 GMT (UK)  »
Still not working for me  :(

When I go into "My Subscription" is says my sub is "Active" and expires 10 Jan 2022, as it should be.  If I then click "Manage My Subscription" from that page it say "No subscription". 

I followed Jebber's instructions to find auto renew and it took me back to the "My subscriptions" page with no auto renew options.

When you went into My Account did you click on the first option Personal Details, or My Subscription? It’s the first one you want. Otherwise I can only suggest you contact Findmypast.
I think the answer is as I stated in my previous post. For those of us with the problem FindMyPast think we have no subscription, therefore there will be no auto-renew option presented.

Simon

4
The Common Room / Re: Problem with find My Past
« on: Thursday 11 November 21 11:12 GMT (UK)  »
Still not working for me  :(

When I go into "My Subscription" is says my sub is "Active" and expires 10 Jan 2022, as it should be.  If I then click "Manage My Subscription" from that page it say "No subscription". 

I followed Jebber's instructions to find auto renew and it took me back to the "My subscriptions" page with no auto renew options.

This is exactly what I get. If it assumes we have no subscription, logically there will be no auto-renew available.

Simon

5
The Common Room / Re: Problem with find My Past
« on: Thursday 11 November 21 11:03 GMT (UK)  »
This was posted 40 minutes ago on their Facebook page so about 10 am uk time,  but as I said earlier I was having bother copying it over, so I've just typed it out word for word old school!

'As part of the continuing work to enhance our service, we made some internal updates that temporarily impacted access for some of our subscribers. This has since been resolved. We sincerely apologise for any inconvenience caused and would like to thank our community for their patience.'

From Find My Past FB page .
Sorry, I missed that, however it certainly hasn't been fixed on my account. I can still not access any records.

Simon

6
The Common Room / Re: Problem with find My Past
« on: Thursday 11 November 21 11:01 GMT (UK)  »
I have always had auto-renew. I received the email regarding auto-renew earlier and thought that this might solve the problem if it had something to do with this. Going into my account there no longer appears to be an option to tun on/off auto renew unless it is extremely well hidden.

Simon

It is not now readily obvious, you have to drill down to find it.

Go to your account, scroll down to the the bottom of Personal details, below the blue Update details button is “looking for subscription renewal options” click on that and you get the option to turn on or off auto renewal.

Yes that is where it should be but it no longer shows on my account. I think this must be part of the problem.

Simon

7
The Common Room / Re: Problem with find My Past
« on: Thursday 11 November 21 10:30 GMT (UK)  »
On FB they don't say that they have sorted it.

Findmypast
Hello ******
We're sorry that you've been experiencing issues accessing records. We've been doing some internal updates which have caused an error for some customers.
We're aware of the issue and we're working to remedy the situation now.
Please could you try again, and if the same issue occurs, please could you let us know which records you're trying to access. Thank you for your patience.

Simon

8
The Common Room / Re: Problem with find My Past
« on: Thursday 11 November 21 10:14 GMT (UK)  »
I have always had auto-renew. I received the email regarding auto-renew earlier and thought that this might solve the problem if it had something to do with this. Going into my account there no longer appears to be an option to tun on/off auto renew unless it is extremely well hidden.

Simon


9
Family History Beginners Board / Re: Where were 'Oxford Buildings' BRISTOL 1841, 51, 61
« on: Monday 20 September 21 12:48 BST (UK)  »
William Hawkins is at no. 3 Oxford Buildings in 1851, his address is givens as just Oxford Road in 1861 (no number) and as no. 3 Oxford Road in 1871. I don't think he has moved. In 1871 no. 3 Oxford road is described as being south Oxford road. The ennumerator sequence is the same as 1851 and this address is again following Tribune place (now showing as tribune cottages).

I don't think you are going to get any closer than the houses on the south side of Oxford Road ie on the south side of the road opposite where it shows Oxford Place on the 1855 and 1874 maps.

Simon

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