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« on: Monday 29 August 16 20:29 BST (UK) »
It sounds as if they haven't yet opened your package and logged it into the system yet, but you do know from tracking that it is there.
They will send an e-mail to say the kit has been received. You will receive another when it has been batched with a batch number, and a date range of when to expect results. You will receive an e-mail once the results are ready, but some results might be visible before then. I only know this as I was browsing matches for a relative one evening, made myself a cup of tea, refreshed the screen and another relative whose kit I manage was now there as a match. When I logged into her kit all her matches were there but it wasn't until the following day that the My Origins was visible and that's when the e-mail arrived to say the kit was completed.
On their forums (it is on a drop down menu under Resources) there is a thread about Current FF batch which might give you an idea of where they are up to. Unfortunately those with delayed kits are more likely to post than someone whose results came back early, so the thread is quite negative.