Courtesy and Consideration.By their very nature some technical questions require difficult answers.
Sometimes these answers may even hurt, if it turns out that the answer is a new computer or program, rather than a simple fix. It is sometimes difficult to explain computer subjects simply, to people with very little knowledge of computers. But it can be done, and what's more important, it can be done in a friendly, tolerant manner, without scaring people off, or putting their backs up.
In general the help on this board has been great and we have hundreds of "satisfied customers"
Unfortunately, we have also received complaints in the past that the tone of some answers is putting people off using this board. Some Helpers' replies come across as being patronising or belittling about other members' lack of experience, or they have hi-jacked or diverted topics into dog-fights about various aspects of the computer industry.
This has resulted in some members now prefering to ask their questions by PM as they have been frightened off the Technical Board by the tone of the answers given.
This is not acceptable, whether on this board or on any other RootsChat board.Please keep your answers friendly, and to the point.
Thanks,
The Moderating Team