About a year ago, dau had similar problems, apparently an external booster that had been fitted was not working, but in the mean time they paid for her to have mobile broadband...
Whatever else you do , do not forget to ask for a refund on your account, which usually means another phone call, because the service department can't advise the accounts department that you had a problem but the accounts department will verify with the service department that you did......
I have used Virgin for more than 6 years and periodically have had problems, I have a rant and get it sorted (why no icon above for fingers crossed?) I have had a new router in that time but my most frequent problem is the channel change that seems to need to be done every 3 months or so. I have been told to avoid 11 as most routers use that. I have a wireless network which other half makes use of and I use it for my Kindle which has now become a useful test appliance whenever other half cant get the network!
