Just to let you know you cannot order the certificates in the actual Local Studies Library, you need to go to the Customer Service Centre it is in the same building but on the ground floor.
As mentioned in earlier messages this farce which is occurring with the BDM index is not the fault of the staff in the Registrars Office but the total incompetency of the Council.
Perhaps one day in the future a message will appear on here saying the site is up and running again.
Ryhopelad
Thanks Ryhopelad, I will bear this in mind. I'm sure if I requested a cert in the Local Studies room they'd have directed me to the correct place (sorry, that wasn't meant to sound sarcastic if that's now it came across). The staff I have dealt with have been very kind and helpful. That said I already knew a few of them from my work place ;-).
Even in the Registrars office at the Civic Centre the ladies I dealt with were also kind and helpful.
The only bad experience I've had is when Royal Mail lost one of my certs and I had to make a claim.
Again, registrar help was second to none to assist with my claim.
Also the newer Microfiche readers are good because you can copy the PDF file onto your USB stick instead of having to print them out, better quality too. The only shame is that they're not digitised and you need to wade through rolls of film which is time consuming.
Also Ryhopelad, I see that you have Swinhoe/Swinney in your sig... 2 of my 3x Great Grandmothers were Swinhoes.... Margaret Maria Swinhoe (1816-1871) and Jane Swinhoe (1809-1903). A curious find that my 2x Great Grandparents were 1st cousins :-o, but I have the correct number of fingers and toes ;-).