Anyone know what's happening at ScotlandsPlaces?

[frankie-d]

Nearly 3 weeks ago I searched for some family names on ScotlandsPlaces. I got some interesting-looking hits and paid my £18 for 3 months access. When I tried to view the images I got an error, shortly afterwards the following message was posted on the site -

"ScotlandsPlaces apologises for content and transcription display problems. Each partner supplies live data and NRS is experiencing difficulties. Work is being carried out but as yet we have no resolution date. Subscriber end dates will be extended to compensate fully for lost time."

I know that IT projects can go wrong but this seems a long time to take in fixing something that previously worked.

Does anyone have any inside info on what's gone wrong at NRS?

[MonicaL]

Looks like issues still unresolved.... http://britishgenes.blogspot.co.uk/2015/04/server-problems-continue-with-national.html

Monica

[frankie-d]

Thanks Monica,

Have to agree with Chris P that it's beyond belief.

Frank

[ScottishAncestry]

This is really frustrating! All they seem to say is that it's 'following a server failure' (http://www.nrscotland.gov.uk/news/2015/nrs-online-services). I needed a search in the catalogue today, I have been waiting and waiting but as we're planning to go on Monday I couldn't wait much longer.

The staff were great, searched the catalogue while I was on the phone, couldn't have been more helpful. Sadly no news as to when everything will be back online. Apparently their emails are working again so that's some progress... let's hope it's a sign of good things to come!

Emma

[MonicaL]

Frustrating for sure, but hold on there Frank 

It must be down to a massive IT failure...but agree, communications are not impressive are they  People/customers are always more understanding with clear and up to date communications aren't they...

Monica