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Author Topic: Praise for excellent service!  (Read 878 times)

Online KGarrad

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Praise for excellent service!
« on: Saturday 28 November 15 09:32 GMT (UK) »
I just have to share this experience!

On Thursday (26th November) I visited the Isle of Man Civil Registry, with the required form for a Death Certificate from 1981. This was about 1pm.

I asked for an estimate as to when said certificate would be available for collection - Tuesday, I was told. Fair enough, I thought; that's reasonable.

At 5pm on the Thursday (26th) I received a phone call - the certificate was now ready!  :o ;D

Now, I realise that the IoM Civil Registry is not very large, but I still think that was excellent service!

Well done IoM! ;D
Garrad (Suffolk, Essex, Somerset), Crocker (Somerset), Vanstone (Devon, Jersey), Sims (Wiltshire), Bridger (Kent)

Offline Nanna52

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Re: Praise for excellent service!
« Reply #1 on: Saturday 28 November 15 09:53 GMT (UK) »
We are always ready to complain about poor service, but we often forget to praise the good service when we get it.  I have done it a couple of times and their pleasure at receiving compliment is great to see.
James -Victoria, Australia originally from Keynsham, Somerset.
Janes - Keynsham and Bristol area.
Heale/Hale - Keynsham, Somerset
Vincent - Illogan/Redruth, Cornwall.  Moved to Sculcoates, Yorkshire; Grass Valley, California; Timaru, New Zealand and Victoria, Australia.
Williams somewhere in Wales - he kept moving
Ellis - Anglesey

Gedmatch A327531

Offline vidlerr

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Re: Praise for excellent service!
« Reply #2 on: Saturday 28 November 15 11:20 GMT (UK) »
Wandsworth register office has to be the most efficient.  They usually produce a certificate from the application within an hour.  10/10.     Rob.

Offline dowdstree

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Re: Praise for excellent service!
« Reply #3 on: Saturday 28 November 15 11:29 GMT (UK) »
You are correct Nanna. We should give more credit where it is due when we receive good service.

Edinburgh is not too bad considering it is a large city. I have had a couple of times recently when I needed certificates from them and waited less than a week - and both included making amendments to the existing entries.

Dorrie

Small, County Antrim & Dundee
Dickson, County Down & Dundee
Madden, County Westmeath
Patrick, Fife
Easson, Fife
Leslie, Fife
Paterson, Fife

Offline sunflower

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Re: Praise for excellent service!
« Reply #4 on: Saturday 28 November 15 11:39 GMT (UK) »
On the subject of good service

I ordered a CD from Anguline Genealogy services at midday yesterday and it arrived this morning.
I had allowed 28 days delivery as it's for a christmas present.

Carol
Derby- Bamford,Slater,Marriott,Lee,Fox,Hopkinson,Hawksley, Furniss, Froggatt, Stodd.
Notts - Breeding, Lacey Marriott ,Kershaw,Chambers,Geeson,Mitchell,Watts,Potts,Slack,Robinson, Cooper
Yorkshire - Potts, Bell, Derbyshire, Kershaw
Worcestershire - Dyson, Summers, Dearn, Jones
Warwickshire - Russon
Leicestershire - Stodd, Sarson, Berridge, Watts, Bradshaw.
Middlesex / Surrey - Markham, Pearce, Kalaher, Barrett

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Offline Lisajb

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Re: Praise for excellent service!
« Reply #5 on: Saturday 28 November 15 12:13 GMT (UK) »
Some years ago I bought a cheese grater from Lakeland. It arrived with one of its little rubber feet missing. I phoned to ask about replacing it and was told they'd get one (the entire grater that is, not just a little foot!) in the post that day. I asked if they wanted me to send the original one back, and was told "oh no, please don't trouble yourself to do that, let a local charity shop have it."

Excellent customer service, and someone else benefitted too.
Mullingar, Westmeath Ireland: Gilligan/Wall/Meagher/Maher/Gray/O'Hara/Corroon (various spellings)
Bristol: Woodman/James/Derrick
Bristol/Somerset: Saunders/Wilmot
Gloucestershire:Woodman/Mathews/Tandy/Stinchcombe/Marten/Thompson
Wiltshire: Mathews
Carmarthen: Thomas, Lewis
Australia: Mary Lewis, transportee, married Henry Brown - what happened to her?

Offline Sinann

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Re: Praise for excellent service!
« Reply #6 on: Saturday 28 November 15 12:36 GMT (UK) »
Oh. When I go to a registry office I leave with the Cert (if they have it, sometimes a local office has a not before date) I didn't even know there were places in the world where you expected a waiting time.

Great service and I didn't even know how lucky we are.
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