Author Topic: Lost Cousins - Customer service at it's worst?  (Read 50921 times)

Offline Flattybasher9

  • RootsChat Marquessate
  • *******
  • Posts: 3,360
  • Manners cost nothing, and are worth the effort.
    • View Profile
Re: Lost Cousins - Customer service at it's worst?
« Reply #18 on: Thursday 21 January 16 22:30 GMT (UK) »
Never used the site, but there are a couple of freebies and a few notifications in their 20th Jan 2016 newsletter including Friends Reunited closing down.

http://lostcousins.com/newsletters2/midjan16news.htm

Regards

Malky

Offline [Ray]

  • RootsChat Marquessate
  • *******
  • Posts: 6,270
  • UK Census information Crown Copyright
    • View Profile
Re: Lost Cousins - Customer service at it's worst?
« Reply #19 on: Thursday 21 January 16 22:36 GMT (UK) »

"(albeit sometimes heated)"
 ;D :o ::) ;D

That's an understatement!

Followed quickly by an old Jasper Carrot punchline expletive from the mid-70s . . . . .
"Yoogahumpftamov!"





"The wise man knows how little he knows, the foolish man does not". My Grandfather & Father.

"You can’t give kindness away.  It keeps coming back". Mark Twain (?).

Offline Jomot

  • RootsChat Marquessate
  • *******
  • Posts: 3,664
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Lost Cousins - Customer service at it's worst?
« Reply #20 on: Thursday 21 January 16 22:47 GMT (UK) »
Good grief - I had to read it a few times to make sure I wasn't seeing things!!! 

The hike in FindMyPast subs was always on the cards once they'd recovered from the disaster of the new search engine so I doubt the 1939 had an awful lot to do with it in truth.  Wonder who he blames for the hike in Ancestry subs?

I've only just started entering names in the last couple of weeks, but that email has well & truly put me off.
MORGAN: Glamorgan, Durham, Ohio. DAVIS/DAVIES/DAVID: Glamorgan, Ohio.  GIBSON: Leicestershire, Durham, North Yorkshire.  RAIN/RAINE: Cumberland.  TAYLOR: North Yorks. BOURDAS: North Yorks. JEFFREYS: Worcestershire & Northumberland. FORBES: Berwickshire, CHEESMOND: Durham/Northumberland. WINTER: Durham/Northumberland. SNOWBALL: Durham.

Offline LizzieW

  • RootsChat Marquessate
  • *******
  • Posts: 10,947
  • I'm nearer to finding out who you are thanks DNA
    • View Profile
Re: Lost Cousins - Customer service at it's worst?
« Reply #21 on: Thursday 21 January 16 23:19 GMT (UK) »
I've never paid any fee to Lost Cousins.  I've had a few e-mail correspondences with Peter Calver and he can be abrupt but I just ignore that.  He even pointed me in the direction of some forms I could print off and fill in manually which would help when putting names on the Lost Cousins site.

Perhaps I've just been lucky.  ;D


Offline Annette7

  • RootsChat Marquessate
  • *******
  • Posts: 8,009
    • View Profile
Re: Lost Cousins - Customer service at it's worst?
« Reply #22 on: Thursday 21 January 16 23:21 GMT (UK) »
I made the mistake of querying something with him once - as far as he was concerned he was right, end of story.   Since I was beginning to get fed up with increasingly frequent 'newsletters' which latterly all seemed to be 'me, me, me', his diehard devotion to FindMyPast over everything else, and his, as displayed here, downright rudeness when you contacted him, I told him to close my account.   

My cousin is still a member and said to me just recently 'he's getting worse'.   Clearly he is!

Annette
Scopes (One-Name Study - Worldwide)
Suffolk - Grist, Knights, Bullenthorpe, Watcham
Scotland - Spence, Horne, Cowan, Moffat
London -  Monk

Don't walk behind me, I may not lead.   Don't walk in front of me, I may not follow.   Just walk beside me and be my friend.

Census Information is Crown Copyright, from www.nationalarchives.gov.uk

Offline weste

  • RootsChat Aristocrat
  • ******
  • Posts: 1,642
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Lost Cousins - Customer service at it's worst?
« Reply #23 on: Friday 22 January 16 06:24 GMT (UK) »
The most useful thing I've ever found was the genealogy mystery books he recommended. Did n't go via his site when buying though! Fed up hearing about  tesco bargains etc. Yes I can agree with some of the comments re manner. I have n't added to his site for ages and I would think it's of limited use. I may cancel my free membership.

Offline BostonLil

  • RootsChat Extra
  • **
  • Posts: 23
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Lost Cousins - Customer service at it's worst?
« Reply #24 on: Friday 22 January 16 08:38 GMT (UK) »
I have been rather unimpressed with Master Calver for quite a while.  I am reminded of Dad's Army and the likening of Captain Mainwaring to Napolean.  He must get through a lot of Teddies.
Ingamells - anywhere and everywhere
Capes - Holbeach, Lincs and Castleacre, Norfolk
Carling - Manchester
Parkinson - Wainfleet, Thorpe St Peter, Legsby (Lincs)
Waller - Donington on Bain, Lincs
Davey/Davey - Stickford, Lincs
West - Asterby , Lincs c 1800 +/-20yrs
Gaunt/Gant - Baumber, Lincs
Ellingworth - Rutland
Dexter - Rutland
Clark/e - Holbeach, Lincs
Rodgers/Rogers - Holbeach, Lincs
Freshney - Moulton, Lincs
Ling - Saleby and Whaplode, Lincs

Offline 3sillydogs

  • RootsChat Aristocrat
  • ******
  • Posts: 1,831
  • Durban South Africa
    • View Profile
Re: Lost Cousins - Customer service at it's worst?
« Reply #25 on: Friday 22 January 16 09:20 GMT (UK) »

I have a free membership the the site, and was collecting my info to post onto it, but in light of the treatment that seems to be handed down, I don't think I will.   :-\

There is never an excuse for rudeness under any circumstances..... >:(
Paylet, Pallatt, Morris (Russia, UK) Burke, Hillery, Page, Rumsey, Stevens, Tyne/Thynne(UK)  Landman, van Rooyen, Tyne, Stevens, Rumsey, Visagie, Nell (South Africa)

Offline Hampshire Lass

  • RootsChat Aristocrat
  • ******
  • Posts: 1,359
    • View Profile
Re: Lost Cousins - Customer service at it's worst?
« Reply #26 on: Friday 22 January 16 09:32 GMT (UK) »
I have been rather unimpressed with Master Calver for quite a while.  I am reminded of Dad's Army and the likening of Captain Mainwaring to Napolean.  He must get through a lot of Teddies.

 ;D ;D ;D
Best wishes HL


Census information is crown copyright, from www.nationalarchives.gov.uk