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Author Topic: Ancestry blank screen  (Read 1723 times)

Offline mrsruz

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Re: Ancestry blank screen
« Reply #9 on: Monday 29 August 16 13:52 BST (UK) »
Don't know if it's a related problem.
Some time ago I downloaded the 1921 Canada census to my tree when it was on a free offer.
I checked it a couple of times on Saturday, but yesterday it wouldn't let me view it because I haven't got worldwide membership.
Anyone know why .

Online KGarrad

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Re: Ancestry blank screen
« Reply #10 on: Monday 29 August 16 16:28 BST (UK) »
You can only view all the downloads if you have a current membership for those records! ::)

Best to download to your computer; and then attach the resulting image.
Garrad (Suffolk, Essex, Somerset), Crocker (Somerset), Vanstone (Devon, Jersey), Sims (Wiltshire), Bridger (Kent)

Offline keith110639

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Re: Ancestry blank screen
« Reply #11 on: Tuesday 30 August 16 08:51 BST (UK) »
I do have a subscription to Ancestry KGarrad, see my original post.

Online KGarrad

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Re: Ancestry blank screen
« Reply #12 on: Tuesday 30 August 16 08:56 BST (UK) »
Quote from: keith110639 on Tuesday 30 August 16 08:51 BST (UK)
I do have a subscription to Ancestry KGarrad, see my original post.

I was replying to mrsruz's latest post, which is a different problem?
Garrad (Suffolk, Essex, Somerset), Crocker (Somerset), Vanstone (Devon, Jersey), Sims (Wiltshire), Bridger (Kent)

Offline keith110639

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Re: Ancestry blank screen
« Reply #13 on: Tuesday 30 August 16 09:50 BST (UK) »
My apologies KGarrad

Offline Gadget

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Re: Ancestry blank screen
« Reply #14 on: Tuesday 30 August 16 09:53 BST (UK) »
Keith, have you tried a different browser yet?  Maybe Firefox rather than Chrome.

It seems that it must be something in your set up as the rest of us seem not to have your problem.

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Online Millmoor

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Re: Ancestry blank screen
« Reply #15 on: Tuesday 30 August 16 10:07 BST (UK) »
Hi

Have you tried the settings, Keith on the viewer? I have found that I get a blank screen when using my FTM after I have deleted my browsing history and to sort it this seems to work. At the right of the screen click on tools and scroll down and click on basic viewer. (nb My technical knowledge is nil but it might be worth a go).

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