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Author Topic: Unable to open my Family Historian 5 file  (Read 1595 times)

Offline didowells

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Unable to open my Family Historian 5 file
« on: Sunday 27 November 16 10:24 GMT (UK) »
Before I go to FHUG for help please can anyone help here?  When I try to open the file from my desktop I get the message:

Error while unpacking program, code LP5. Please report to author.

Any ideas please.
Wells, Oxford, Watson, Denn:  Kent & Sheffield
Crowther, Bower, Slater, Bramley, Baxter, Quarmby, Craven, Shaw, Thornley:  W Yorks
Wilkinson, Hyson/Ison:  Derbyshire
Tomlinson, Wilson, Coward, Lockwood:  Nottinghamshire
Black, Mason:  Hampshire

Online RJ_Paton

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Re: Unable to open my Family Historian 5 file
« Reply #1 on: Sunday 27 November 16 11:23 GMT (UK) »
Check that your anti virus / security software is not preventing the program from running ....

Offline smudwhisk

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Re: Unable to open my Family Historian 5 file
« Reply #2 on: Sunday 27 November 16 12:17 GMT (UK) »
I see you have had a response on FHUG advising to exclude the Family Historian folder from your anti-virus program.
(KENT) Lingwell, Rayment (BUCKS) Read, Hutchins (SRY) Costin, Westbrook (DOR) Gibbs, Goreing (DUR) Green (ESX) Rudland, Malden, Rouse, Boosey (FIFE) Foulis, Russell (NFK) Johnson, Farthing, Purdy, Barsham (GLOS) Collett, Morris, Freebury, May, Kirkman (HERTS) Winchester, Linford (NORTHANTS) Bird, Brimley, Chater, Wilford, Read, Chapman, Jeys, Marston, Lumley (WILTS) Arden, Whatley, Batson, Gleed, Greenhill (SOM) Coombs, Watkins (RUT) Stafford (BERKS) Sansom, Angel, Young, Stratton, Weeks, Day

Offline didowells

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Re: Unable to open my Family Historian 5 file
« Reply #3 on: Sunday 27 November 16 13:24 GMT (UK) »
Falkyrn and smudwhisk

Thank you.  I admit that I also put my query on FHUG.  The trouble is I now feel a bit of a fool because I don't know how to stop my anti-virus interfering.  I am on Windows 10 and use Avast.
Wells, Oxford, Watson, Denn:  Kent & Sheffield
Crowther, Bower, Slater, Bramley, Baxter, Quarmby, Craven, Shaw, Thornley:  W Yorks
Wilkinson, Hyson/Ison:  Derbyshire
Tomlinson, Wilson, Coward, Lockwood:  Nottinghamshire
Black, Mason:  Hampshire

Offline hallmark

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Re: Unable to open my Family Historian 5 file
« Reply #4 on: Sunday 27 November 16 14:52 GMT (UK) »
Quote from: didowells on Sunday 27 November 16 13:24 GMT (UK)
Falkyrn and smudwhisk

Thank you.  I admit that I also put my query on FHUG.  The trouble is I now feel a bit of a fool because I don't know how to stop my anti-virus interfering.  I am on Windows 10 and use Avast.


Right Click the Icon, then  disable it.

When finish do same and Enable it..
Give a man a record and you feed him for a day.
Teach a man to research, and you feed him for a lifetime.

Offline didowells

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Re: Unable to open my Family Historian 5 file
« Reply #5 on: Sunday 27 November 16 17:56 GMT (UK) »
Many thanks to everyone.  Luckily my son visited this afternoon and was able to sort me out.  It appears there was an update to Avast that I had not seen.
Wells, Oxford, Watson, Denn:  Kent & Sheffield
Crowther, Bower, Slater, Bramley, Baxter, Quarmby, Craven, Shaw, Thornley:  W Yorks
Wilkinson, Hyson/Ison:  Derbyshire
Tomlinson, Wilson, Coward, Lockwood:  Nottinghamshire
Black, Mason:  Hampshire

Offline hallmark

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Re: Unable to open my Family Historian 5 file
« Reply #6 on: Sunday 27 November 16 19:07 GMT (UK) »
Quote from: didowells on Sunday 27 November 16 17:56 GMT (UK)
Many thanks to everyone.  Luckily my son visited this afternoon and was able to sort me out.  It appears there was an update to Avast that I had not seen.
.
Yes, a Program update!
Give a man a record and you feed him for a day.
Teach a man to research, and you feed him for a lifetime.

Offline smudwhisk

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Re: Unable to open my Family Historian 5 file
« Reply #7 on: Sunday 27 November 16 20:37 GMT (UK) »
Quote from: hallmark on Sunday 27 November 16 14:52 GMT (UK)
Quote from: didowells on Sunday 27 November 16 13:24 GMT (UK)
Falkyrn and smudwhisk

Thank you.  I admit that I also put my query on FHUG.  The trouble is I now feel a bit of a fool because I don't know how to stop my anti-virus interfering.  I am on Windows 10 and use Avast.


Right Click the Icon, then  disable it.

When finish do same and Enable it..

The suggestion on FHUG was to exclude the Family Historian folder from being scanned not to disable the software even temporarily.  The latter isn't really a good idea if you are also searching the web at the same time as working on the file. :-X
(KENT) Lingwell, Rayment (BUCKS) Read, Hutchins (SRY) Costin, Westbrook (DOR) Gibbs, Goreing (DUR) Green (ESX) Rudland, Malden, Rouse, Boosey (FIFE) Foulis, Russell (NFK) Johnson, Farthing, Purdy, Barsham (GLOS) Collett, Morris, Freebury, May, Kirkman (HERTS) Winchester, Linford (NORTHANTS) Bird, Brimley, Chater, Wilford, Read, Chapman, Jeys, Marston, Lumley (WILTS) Arden, Whatley, Batson, Gleed, Greenhill (SOM) Coombs, Watkins (RUT) Stafford (BERKS) Sansom, Angel, Young, Stratton, Weeks, Day

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Re: Unable to open my Family Historian 5 file
« Reply #8 on: Monday 28 November 16 12:14 GMT (UK) »
I would go along with smudwhisk - rather than disbaling your anti virus everytime you want to access Family Historian add the files to the Whitelist (the exceptions file) within Avast

http://www.getavast.net/support/managing-exceptions
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