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Author Topic: BBC iPlayer not working on tablet  (Read 1101 times)

Offline roopat

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BBC iPlayer not working on tablet
« on: Sunday 15 January 17 09:35 GMT (UK) »
I have a Google Nexus 7.1 & I have BBC iPlayer, BBC Media player & BBC iPlayer for Kids installed. Now they all seem to have stopped working, I just get a message saying 'content not available'.


I've uninstalled then re-installed but still the same problem. As far as I'm aware my Android system is up-to-date.


I've used up all my techie expertise now so any suggestions would be very welcome!


Pat
King, Richardson, Hathaway, Sweeney, Young - Chelsea, London
Richardson - Rayne Essex
Steward, Hindry, Hewitt - Norfolk, North Walsham area

Offline scotmum

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Re: BBC iPlayer not working on tablet
« Reply #1 on: Sunday 15 January 17 09:45 GMT (UK) »
Do you have 'pop ups' turned off/disabled on your tablet? I-player now requires you to acknowledge whether or not you have a valid TV licence, and does this by means of a 'pop up' box with the two choices.

Might not be this causing your problem, but worth checking.
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Offline roopat

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Re: BBC iPlayer not working on tablet
« Reply #2 on: Sunday 15 January 17 10:24 GMT (UK) »
Thank you Scotsmum, I did see those boxes & clicked the right one. (Assuming our TV licence is valid! - only joking)


Thank you anyway
Pat
King, Richardson, Hathaway, Sweeney, Young - Chelsea, London
Richardson - Rayne Essex
Steward, Hindry, Hewitt - Norfolk, North Walsham area

Offline scotmum

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Re: BBC iPlayer not working on tablet
« Reply #3 on: Sunday 15 January 17 23:05 GMT (UK) »
You could try asking via 'live chat' or the 'contact iPlayer help' form at:

https://www.bbc.co.uk/iplayer/help/troubleshooting/web/webchat


Also, is your Flash Player up to date on the tablet?

https://www.bbc.co.uk/iplayer/help/flash_upgrade
"Trees without roots fall over!"
 
""People who never look backward to their ancestors will never look forward to posterity." - Edmund Burke

Don't just wait for the storm to pass, learn to dance in the rain.

“Remember to look up at the stars and not down at your feet. Be curious and however difficult life may seem, there is always something you can do and succeed at.”  Stephen Hawking

In a world where you can be anything, be kind .

Offline roopat

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Re: BBC iPlayer not working on tablet
« Reply #4 on: Sunday 15 January 17 23:43 GMT (UK) »
Weirdly I just tried it & everything is working again. I've had visitors today so have hardly used the tablet till just now when I checked the BBC news website & found I could view video.


I'm not aware I did anything different but your advice about the iPlayer help is very useful, Scotsmum, I didn't know about that. I might just contact them in the morning to see if they can explain it.


Thank you very much, Scotsmum, much appreciated.


Pat
King, Richardson, Hathaway, Sweeney, Young - Chelsea, London
Richardson - Rayne Essex
Steward, Hindry, Hewitt - Norfolk, North Walsham area
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