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Author Topic: Findmypast alert blocks me trying to search  (Read 1703 times)

Offline Ian999

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Findmypast alert blocks me trying to search
« on: Tuesday 31 January 17 18:05 GMT (UK) »
I have just tried doing a search on Findmypast. I know what I am doing there and have been a user for many years.

However today I am blocked from doing any BMD search because of a silly thing that comes up which takes me down to the infant level and yields me no useful info.

Even clicking on the “Advanced Search” just takes me to the page I would normally see but the damn pop-up rears its ugly head again.

Does anyone know how to get round this latest “improvement” in their service?

I should add that a complaint to their Customer Service address elicited a suggestion to go to a link about “getting-started” with FindMyPast.

Online rosie99

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Re: Findmypast Pop-Ups
« Reply #1 on: Tuesday 31 January 17 18:16 GMT (UK) »
Strange, I am not getting pop ups.  Is this part of their new 'search' for beginners  :-\
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Offline PrawnCocktail

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Re: Findmypast Pop-Ups
« Reply #2 on: Tuesday 31 January 17 18:19 GMT (UK) »
I'm not getting any either?

 ??? ???
Website: http://freepages.rootsweb.com/~towcesterfamilies/genealogy/
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Cheshire - Lambert, Houghland, Birtwisle
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Offline JenB

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Re: Findmypast Pop-Ups
« Reply #3 on: Tuesday 31 January 17 18:26 GMT (UK) »
I've been searching BMD's on FindMyPast for the past hour, and I see no pop-ups.
Where do you find the 'advanced search'. I didn't know there was one  :-\

Where exactly on the page does the pop-up appear?
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Offline groom

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Re: Findmypast Pop-Ups
« Reply #4 on: Tuesday 31 January 17 18:34 GMT (UK) »
Not a lot of help, but it's been fine for me as well. Have you tried logging out and back in again?
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Offline Ian999

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Re: Findmypast Pop-Ups
« Reply #5 on: Tuesday 31 January 17 18:38 GMT (UK) »
Well I must have won the lucky prize!

I have tried it 3 times in the last ten minutes and am still experiencing the problem.

www.findmypast.co.uk
Sign in/Register
Enter name and password
Click Search then BMD
Wait 2 seconds and three pop-ups appear covering the whole screen:


 

“Try the advanced search” is shown in the first block.

Offline Rosinish

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Re: Findmypast Pop-Ups
« Reply #6 on: Tuesday 31 January 17 18:41 GMT (UK) »
I don't have a sub but can log in & search.

I didn't get any pop-ups.

Could it be the search engine you use?

I use Google Chrome.

Annie
South Uist, Inverness-shire, Scotland:- Bowie, Campbell, Cumming, Currie

Ireland:- Cullen, Flannigan (Derry), Donahoe/Donaghue (variants) (Cork), McCrate (Tipperary), Mellon, Tol(l)and (Donegal & Tyrone)

Newcastle-on-Tyne/Durham (Northumberland):- Harrison, Jude, Kemp, Lunn, Mellon, Robson, Stirling

Kettering, Northampton:- MacKinnon

Canada:- Callaghan, Cumming, MacPhee

"OLD GENEALOGISTS NEVER DIE - THEY JUST LOSE THEIR CENSUS"

Offline Ian999

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Re: Findmypast alert blocks me trying to search
« Reply #7 on: Tuesday 31 January 17 18:49 GMT (UK) »
Annie, “Could it be the search engine you use?”

I suppose anything is possible but that is a bit unlikely. I am using Firefox v51.0.1 which is the latest version. Firefox has not given me any problems with FindMyPast in the past.

Offline Rosinish

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Re: Findmypast alert blocks me trying to search
« Reply #8 on: Tuesday 31 January 17 18:54 GMT (UK) »
Okay, was only a thought.

Maybe try logging off comp. altogether then restart?

I've had mysterious things going on before (once with RC) but after shutting down completely & restarting, all was fine.

Annie
South Uist, Inverness-shire, Scotland:- Bowie, Campbell, Cumming, Currie

Ireland:- Cullen, Flannigan (Derry), Donahoe/Donaghue (variants) (Cork), McCrate (Tipperary), Mellon, Tol(l)and (Donegal & Tyrone)

Newcastle-on-Tyne/Durham (Northumberland):- Harrison, Jude, Kemp, Lunn, Mellon, Robson, Stirling

Kettering, Northampton:- MacKinnon

Canada:- Callaghan, Cumming, MacPhee

"OLD GENEALOGISTS NEVER DIE - THEY JUST LOSE THEIR CENSUS"
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