Firefox

[LizzieW]

Has anyone else been having problems with Mozilla Firefox.  It's been very slow opening up the home page, then this evening it wouldn't open at all.  Everything seemed to be fixed.  I tried ctrl, alt del and instead of getting Task Manager as expected, I got half a dozen home pages all with a message stating Firefox was not responding.  I tried everything and in desperation just turned off the laptop.  I tried again some time later with the same result.  After a few times of turning off and on I got a message to open Firefox in safe mode.  I did this but, of course, all my tabs were missing. 

Then I got a message to refresh Firefox, I did this and suddenly it seems to be working ok.  I was worried it was my laptop, where I have all my passwords stored, all my files etc. so I'm hoping it's just Firefox.  I do back up continually so, hopefully, I would be able to restore everything if it was my laptop and not firefox, although last time I had to do that I couldn't get back my family tree immediately, it came back in some sort of code which took a lot of sorting out.

[groom]

Have you tried another browser to see if the same thing happens? If that opens everything okay that will at least show you it is Firefox and not the laptop.

[LizzieW]

I couldn't do anything at first, but eventually I did manage to open Internet Explorer but, strangely, that wouldn't let me type a message on Roots.  I just kept getting a message about a script not working properly.  Hopefully all is well now, apart from the fact that I have a default grey bar at the top of the web pages and I can't remember how to change it to something better.

[philipsearching]

On Firefox settings, do you have it set to clear all cookies when you exit?  (This will not affect passwords and favourites).  Sometimes, unwanted cookies can throw up unwanted tabs.

Philip

[LizzieW]

No, I don't Philip.  I'll do that now.

[LizzieW]

apart from the fact that I have a default grey bar at the top of the web pages and I can't remember how to change it to something better.

I've sussed that out now, it's nothing to do with Windows, it's Firefox's toolbar that I customised. See below for what I've got now.

[hallmark]

https://support.mozilla.org/t5/Fix-Problems/ct-p/Fix-Slowness

[LizzieW]

Thank you for the link.  I'll have to print it out because if it crashes again I can't get onto the internet to find this!

[Nick_Ips]

Using a blank homepage and minimising the number of open tabs can help overcome issues with slow starting - it all depends whether you appreciate all your favourite pages opening as soon as you start Firefox, or if you want to be up and running quickly