Uninstalling VIPRE Internet Security

[CarolA3]

I've been using VIPRE for a while now - no problems there.

However, my subscription expired on 13 March and I want to replace it with the protection that is built in to Windows 10.  Problem - VIPRE has apparently been uninstalled (by OH who is much better at that sort of thing), but whenever we try to switch on the W10 thingy it tells us that 'another' program is already there.  This have never happened before when other programs have been uninstalled.  Strangely, VIPRE doesn't include an 'uninstall' facility.

OH is spending yet another jolly evening trying to dig out the remnants of VIPRE.  I am borrowing his laptop because mine is now unprotected.  Fantastic

Has anyone else come across this, and if so, is there a solution please?

Carol

[trystan]

Carol,

This is just an idea in the absence of anything better. It's probably something stuck in the registry but it can be a bit hairy editing that. So let's leave that option for the time being.

Possibly an easy way is to install another antivirus program, hoping it does its own (better) clean-up of the remnants of Vipre. Then once it's installed, reboot, then uninstall that one too.

(Perhaps try avg.com or avast.com as a starting point)

Trystan

[Calverley Lad]

http://www.techspot.com/downloads/5400-vipre-antivirus-uninstaller.html
One of many suggestions by Google!
 Brian

[trystan]

Ironically though you could do with an antivirus program to check that a downloaded program to uninstall an antivirus program is alright to install or not

[CarolA3]

Ironically though you could do with an antivirus program to check that a downloaded program to uninstall an antivirus program is alright to install or not

Excellent point Trystan

OH is working in a quiet space to aid his concentration, so by the time I showed him your first reply he'd already started running Avast - great minds and all that
Just in case he needs to look at registry, what's the best route in?  Apparently he's found a few different ways previously.

Thanks for your suggestion Brian.  Unfortunately that one leads us back to Vipre where they give three A4 sheets-worth of technical information and suggest that only techies can understand it - which is why I'm here

I'll keep you posted.

Carol

[trystan]

Carol,

I've always just used the built in one, "Regedit" that comes with Windows. There are ones that make the thing easier that claim to clean up the registry, but I've not got experience with those.

The trick with these things is to find what part of the registry a particular program has changed, or what part a new program is looking for.

Sorry - not much help on that one. 

I understand your other half going to a quiet space to do it - completely with him on that. He'll be needing a cup of tea in a bit, I'm sure

Trystan

[Dyingout]

Always search for the uninstaller for security software
if none found try a free program called Revo Uninstaller
And use the advanced option, usually gets rid of it and all of the leftover files too.

[Guy Etchells]

As an unistall has been attempted your OH may now need to work through a manual uninstall to remove legacy files.

A useful list of instructions is at
http://www.rootschat.com/links/01jp0/

I would suggest your OH print out the instructions and work through the files noting (highlighting)  which are still installed before removing any.
Once a list of legacy files has been established manually work through the list deleting as required.

Cheers
Guy

[CarolA3]

Thanks for all the ideas!  Having duly partaken of tea and toast, we're now off for a sleep as it's after 2am here.

Will resume tomorrow.

Carol