Broadband

[Jean Price]

Help please,
We now have broadband, so everything is quicker - well, perhaps.
But, every few days I can not get on to the internet and get error messages of all sorts. I shut everything down, climb under the desk and turn everything off, go away and swear, come back and start everything again.
What am I doing to get this happening? I thought broadband was supposed to make life even simpler.
Thank you,
Jean

[jaybelnz]

Sorry, I have no clues for you Jean, don't know much about it!  But if I were in your position I would phone or email your service provider.

Also, if you are on Facebook, and your service Provider is Spark, you can post a message on there.

I tried that once, after getting sick of being on hold when I was phoning.  It it was answered almost instantly.

Some Rootchatters with more savvy about these things will come along soon, I'm sure!

Good luck, and I hope you get it sorted soon.

[spades]

Hi Jean,

I occasionally have the same problem, but my PC is connected via WiFi modem. Sometimes I have to ring my provider and they need to 'reset the modem'.

But if your PC is connected via cable you're probably experienced a different issue. Jaybelnz'z suggestion to contact your provider is the best solution.

Spades

[kiwihalfpint]

The days before we went to Satellite (wireless as we live rurally), I was forever ringing my ISP, with connection problems, they were helpful in talking me through the set up checks to get the connection up and running.

I agree, contact your ISP, there could just be a small little glich somewhere, e.g. faulty cable/modem. 


Cheers
KHP

[Canterburynorth]

Hi Jean,

There has been lots of problems in our area with spark in the last couple of weeks, the internet is dropping out frequently so it could be that is the problem, it's very frustrating!
Good luck

[Fresh Fields]

Hello.

If you don't know how, GOOGLE how to "Print Screen / Sys Rq" key capture an image of the error advisory on your type of computer or key board. [On my key board it is in the top right line up of keys.] And then can be transported and processed in a similar way to copy and pasting.

Paste into a photo processing programme like "PAINT" or any other that will accept the image and save as a jpg image. Or paste into a word or notebook programme.

That saved image can then be added to a request for help on the technical advise forum. People with similar equipment to you will then be in a better position to offer assistance.

Alan

[Jean Price]

Thank you everyone,

I read your responses and thought, okay, next time I shall ring Spark. But I haven't because our phone reception is so miserable - we have now learnt to either go outside or stand up by a north facing window so that people can hear us - you would never guess that we live in good sized country town just 20 miles north of Christchurch.
So first of all I am going to go for jaybeinz's answer - that's if I can get onto Facebook - haven't been able to get there so far this morning.
Regards
Jean