My email has been hacked

[CarolA3]

I just hope that by writing this, I'm helping somebody avoid your problems in the future.

That's very altruistic of you Martin, but speaking as one of the great unwashed who haven't had 40-year careers in IT, I would be one of those sad types giving you a blank or bewildered look.

I have never heard of anyone 'backing up' an email address book.  In plain English please - which buttons do I press to make that happen?

Carol

[Mart 'n' Al]

Carol, I can't tell you specifically unless it's one that I use, but it should be readily visible on a drop-down menu.  Look for 'Address book' and then 'save' or 'export'.  Tell me what mail program you use and I'm sure someone will help if I can't.  Or search on the net for 'save xxxxx address book'.

Martin

[CarolA3]

Hi Martin

I'm using Outlook with Windows 10 and can't see a relevant drop-down anywhere

Carol

[Mart 'n' Al]

I don't use it, but some of these might get you in the right direction.  The first one even sounds like your problem.

http://windowssecrets.com/forums/showthread.php/173769-Outlook-2010-on-Win10-address-book-suddenly-empty

http://www.addictivetips.com/microsoft-office/a-user-guide-on-outlook-2010-contacts/

https://lookeen.com/blog/what-to-do-when-your-contacts-are-missing-in-outlook

https://www.youtube.com/results?search_query=Outlook+address+book+with+Windows+10

Martin

[CarolA3]

Thank you Martin, although it's Victoria who has the 'missing contacts' problem - I just can't find the drop-down for saving/exporting.

As it's after midnight here, I'd better leave this until tomorrow.

Carol

[Mart 'n' Al]

Carol, keep looking, you will find it.  Also, somewhere there is likely to be a 'help' icon, that will lead you in the right direction.  Sorry for my confusion, I am bogged down with work.

Martin

[pinot]

In my Outlook Email there is an icon to the left of the title 'Outlook Email' - 9 dots in a blue square; click on that and you get 'Outlook People' , a list of your contacts. Among the list of commands to the right you should see 'Manage'; click on that and you will find the option Martin refers to - Export. I don't know what happens then as I've never used that function and don't know where they would finish up; a 'save-as' box, perhaps. Wish you well.

[Mart 'n' Al]

That sounds very likely, but Pinot, I strongly recommend that you do export your own address data.

You would be offered the choice of where to save your data, and somewhere other than the same hard drive would be advised.  It is no good backing up data to the same place.

Martin

[pinot]

'You would be offered the choice of where to save your data, and somewhere other than the same hard drive would be advised.  It is no good backing up data to the same place.' (Martin)
Such as a memory stick or card?