Author Topic: Joseph Giles and wife Rita Ellen  (Read 4596 times)

Offline auntie bertie

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Re: Joseph Giles and wife Rita Ellen
« Reply #27 on: Friday 28 July 17 08:20 BST (UK) »
Yes I fill in the 3 fields, click 'view' and the screen refreshes to this.....
Beeson from Buckinghamshire
Freer from Leicestershire
Giles from Berkshire
Green from Birmingham
Gurney from Leicestershire
Heffer from Surrey
Randall from Sussex
Robinson from Hinckley
Wadey from Sussex

Offline majm

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Re: Joseph Giles and wife Rita Ellen
« Reply #28 on: Friday 28 July 17 08:39 BST (UK) »
Have you been able to sort this or is the image still not downloading?

Earlier this year I used the service and at first I could not find the 'right' button to download the image, but the issue turned out to be a setting on my puter's anti-virus thingy, so it was just a matter of adjusting the setting and then the download option worked for me.

PS, add
I was NOT on an ipad, perhaps that's also an 'issue' stopping the download.

JM
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Offline sparrett

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Re: Joseph Giles and wife Rita Ellen
« Reply #29 on: Friday 28 July 17 09:20 BST (UK) »
This is very annoying for you. ::)

The message you are getting clearly acknowledges you have made a valid purchase, but......

There is an email address on the website. Best to use it and ask what is going wrong for you.

I would give it a  try on someone else's computer too  ::)

Sue
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Offline cando

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Re: Joseph Giles and wife Rita Ellen
« Reply #30 on: Friday 28 July 17 09:34 BST (UK) »
Did you purchase an image or a certificate?

From their website

If you have ordered an image

The historical image you buy will be available for 14 days for you to view, download or print from your own computer.
We do not provide prints of images.


If you have ordered a certificate

We will print your certificate and post it to you within 10 working days. You cannot download the image of a certificate.

Ducking for cover in case I have missed something here ;D

Cando
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Offline sparrett

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Re: Joseph Giles and wife Rita Ellen
« Reply #31 on: Friday 28 July 17 09:44 BST (UK) »
Did you purchase an image or a certificate?



Well I paid $30, got a receipt email confirmation......then nothing.
When I go into the site 'download your bought images'....nothing.
:-(

Historical Certificates cost $30 each (from the website)
Historical images cost $21.40 (from the website)

It may be that  this is indeed the crux of the problem.

Sue
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Offline cando

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Re: Joseph Giles and wife Rita Ellen
« Reply #32 on: Friday 28 July 17 10:09 BST (UK) »
I agree Sue.

Cando
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Offline auntie bertie

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Re: Joseph Giles and wife Rita Ellen
« Reply #33 on: Friday 28 July 17 10:54 BST (UK) »
Doh!  Thanks again. I'm sure someone here said you could see both online immediately which is why I went for the certificate as I thought it would have more info.  Oh drat.  I wonder if they will even post it to England??
Beeson from Buckinghamshire
Freer from Leicestershire
Giles from Berkshire
Green from Birmingham
Gurney from Leicestershire
Heffer from Surrey
Randall from Sussex
Robinson from Hinckley
Wadey from Sussex

Offline Jamjar

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Re: Joseph Giles and wife Rita Ellen
« Reply #34 on: Friday 28 July 17 11:14 BST (UK) »
I have purchased the cert for you.

It has her as 39, with a correction that she was 57!

Joseph was 29.

Based on her age at marriage, the burial is highly likely to be her with her son.

If you PM me your email addy, I'll get it off to you now.

Jamjar
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Offline sparrett

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Re: Joseph Giles and wife Rita Ellen
« Reply #35 on: Friday 28 July 17 11:32 BST (UK) »
I have purchased the cert for you.

It has her as 39, with a correction that she was 57!

Joseph was 29.

Based on her age at marriage, the burial is likely to be her with her son.

If you PM me your email addy, I'll get it off to you now.

Jamjar

This purchase is an very kind gesture.

auntie bertie can only be delighted.

We will all look forward to seeing the transcribed details of the certificate or perhaps an attached image in a posting
 ;D

Sue
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