FTM 2017

[HarryW]

Bearcub,

As you have your tree working in FTM2017 and its the sync with Ancestry that's not working, I'd be inclined to try and sync it with a brand new tree on Ancestry and see whether it will carry out a "clean" sync.   If it does, I'd be inclined to think, that as your tree was so far out of date, the sync process is being caused to fail.   You can then either leave the new version on Ancestry and happily sync to it or (I think), delete the old tree from Ancestry and then recreate it using FTM2017 sync.

I had a similar issue when upgrading FTM a few years ago and that is what I did.   The downside can be if the old tree will not delete from Ancestry.

[Bearcub]

Thanks Groom; I'll try the gedcom thing when I get home.

Thanks HarryW; I believe that's what I'm trying to do? I don't want it to sync with my old out of date Ancestry tree, I want to upload it as a new one and then delete the old ones as they are so out of date?

It won't let me upload the new tree at all though?

I'm going to brave the Live Chat support again tonight. Fingers crossed! I appreciate the suggestions.

Andrea

[groom]

Just a thought, I suppose that the name of the tree that you've uploaded from 2008 to 2017 is exactly the same as the tree on Ancestry that you're trying to sync with? Otherwise it might be looking for a tree, that to it, doesn't exist.

[Bearcub]

Hi Groom,

No, it's a completely different name. I don't want to sync with the ones that are there, I want to add it as a brand new tree?

Perhaps this is where I'm going wrong?

Thanks

Andrea

[groom]

I think that could be it - you are trying to sync (to Ancestry and FTMs way of thinking) to a non existent tree. So in actual fact you don't want to sync, you want to create a new tree. 

[Bearcub]

Hi, yep! I shouldn't have said 'sync' in the first place - sorry, I always wanted to upload a new tree...

Anyways, breaking news... Victor on Live Chat tonight sorted it out in 30mins!! Not sure what he did, I had to send him my tree, he did something magic and sent it back and it uploaded fine!

Hurrah! Thanks for your help and interest anyway.

[groom]

That's good news, it would be interesting to know what he did.

That's often the way isn't it with these live chats, if you get the right person you are fine. I had awful trouble when I bought a new mobile phone which needed a different sized sim to the one I had, but I also wanted to keep my number. I spent ages over a week with different people who all told me that what they'd done would work, but it didn't. Eventually I went into the mobile phone shop where the woman spotted the problem immediately and had it up and running in 5 minutes! It turned out I needed a completely blank sim rather than just a new sim.

[Bearcub]

Exactly! That's what I said to him - I wish I'd got him when I first contacted them and I wouldn't have wasted almost 8 hours!

Never mind, sorted now.

Glad you got your phone sorted! :-)