Pages: [1]

Author Topic: FTM 2017 disk from McKiev - Installation Problems  (Read 1053 times)

Offline Pheno

  • RootsChat Aristocrat
  • ******
  • Posts: 2,002
    • View Profile
FTM 2017 disk from McKiev - Installation Problems
« on: Thursday 14 September 17 22:26 BST (UK) »
PC OS windows 8.1 64 bit

Using the above system I am trying to install my new FTM 2017 recently received from McKiev however it will not install due to .NET Framework 4.6.1 a prerequisite for the install, error code
HRESULT 0x8e5e0147.  I have tried getting round this by installing 4.7 but i get the same error.

I have deleted the cbs log too as suggested on the web.

Has anybody any suggestions that I can try with 8.1 please?

Thanks, Pheno
Austin/Austen - Sussex & London
Bond - Berkshire & London
Bishop - Sussex & Kent
Holland - Essex
Nevitt - Cheshire & Staffordshire
Wray - Yorkshire

Offline RJ_Paton

  • RootsChat Honorary
  • RootsChat Marquessate
  • *******
  • Posts: 8,489
  • Cuimhnichibh air na daoine bho'n d'thainig sibh
    • View Profile
Re: FTM 2017 disk from McKiev - Installation Problems
« Reply #1 on: Friday 15 September 17 11:09 BST (UK) »
.Net v 4.6 and upwards are for Windows 10 which may be your problem - although reading the FTM site at https://support.mackiev.com/225797-Issues-installing-Family-Tree-Maker  it appears to suggest that Security software may interfere with the installation. (The .Net discussion group also suggest that security software may be the problem)
Pages: [1]