Author Topic: Problem logging into FTDNA  (Read 610 times)

Offline Whenu

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Problem logging into FTDNA
« on: Tuesday 26 September 17 08:29 BST (UK) »
Hi all, uploaded my data to FTDNA last week and haven't been able to log into their website.
Have tried resetting the password and checking the kit no and GAP username, but no replies.
Anyone else had this problem?
Cheers.
Reid, Coull, Sutherland,Innes. Banff, Scotland
Reed, Tullamore to Sydney, Oz
Joyce, Cork to Sydney, Oz
Havard, Pembroke
Gentry, Gt. Totham, Essex
Hatcher,Essex?
Ebden, Thorncombe, Devon
Boon, Thorncombe, Devon
Osbourne, Aveton Gifford, Devon
Eades, Stafford

H118907 Gedmatch
A301340  Ancestry gedmatch

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Offline hurworth

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Re: Problem logging into FTDNA
« Reply #1 on: Tuesday 26 September 17 08:33 BST (UK) »
Have you posted on the Forum at FtDNA?  You'd get more help there I think.

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Offline Whenu

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Re: Problem logging into FTDNA
« Reply #2 on: Tuesday 26 September 17 09:00 BST (UK) »
Waiting approval for the forums. have also sent an email to FTDNA.
Reid, Coull, Sutherland,Innes. Banff, Scotland
Reed, Tullamore to Sydney, Oz
Joyce, Cork to Sydney, Oz
Havard, Pembroke
Gentry, Gt. Totham, Essex
Hatcher,Essex?
Ebden, Thorncombe, Devon
Boon, Thorncombe, Devon
Osbourne, Aveton Gifford, Devon
Eades, Stafford

H118907 Gedmatch
A301340  Ancestry gedmatch

Offline Kimbrey

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Re: Problem logging into FTDNA
« Reply #3 on: Tuesday 26 September 17 10:22 BST (UK) »
What data did you upload ?

Kim

Offline Whenu

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Re: Problem logging into FTDNA
« Reply #4 on: Tuesday 26 September 17 21:22 BST (UK) »
What data did you upload ?

Kim

My test results.
Have had a reply to my email, just waiting for the reset to go through.
Reid, Coull, Sutherland,Innes. Banff, Scotland
Reed, Tullamore to Sydney, Oz
Joyce, Cork to Sydney, Oz
Havard, Pembroke
Gentry, Gt. Totham, Essex
Hatcher,Essex?
Ebden, Thorncombe, Devon
Boon, Thorncombe, Devon
Osbourne, Aveton Gifford, Devon
Eades, Stafford

H118907 Gedmatch
A301340  Ancestry gedmatch

Offline Kimbrey

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Re: Problem logging into FTDNA
« Reply #5 on: Wednesday 27 September 17 10:22 BST (UK) »
Oh good - hopefully the problem is solved.

I just wondered which company you uploaded from , there is currently a lot of complaints of  problems with atDNA from Ancestry.

Kim

Offline Whenu

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Re: Problem logging into FTDNA
« Reply #6 on: Thursday 28 September 17 20:53 BST (UK) »
Finally got a password reset.

I did my test with Myheritage.
Reid, Coull, Sutherland,Innes. Banff, Scotland
Reed, Tullamore to Sydney, Oz
Joyce, Cork to Sydney, Oz
Havard, Pembroke
Gentry, Gt. Totham, Essex
Hatcher,Essex?
Ebden, Thorncombe, Devon
Boon, Thorncombe, Devon
Osbourne, Aveton Gifford, Devon
Eades, Stafford

H118907 Gedmatch
A301340  Ancestry gedmatch