Ancestry Problem

[Annette7]

As I posted earlier I did email Ancestry - amazingly, I received 2 replies within just minutes.   Clearly, they were already aware of the problem which they described as 'a glitch with the Public Family Tree search' which they were investigating and hopefully it would be functioning correctly soon'.

However, it is still not working for me.    Just tried a search for my grandfather surname Grist - result of 7 as before, all Grove or Groves!

Annette

[CassT]

I am having the same problem, it seemed to start Thursday Afternoon (in am in Australia) . I sent them a message about an hour ago, and got a response.

"Ancestry is having a problem with Public Family Trees today. They are working on it. Unfortunately, I do not have a timeline for when it will be fixed"

I asked     "when they fix it will we receive a credit of extra days on our membership?"

Response   "I understand your frustration. I could escalate your question. However it may be better to give it a little time so you know how long this feature was unavailable.

My Comment "OK I will wait 24 hrs . I will get back to you if it still does not work tomorrow",

Response  "Fair enough"

Time will tell if we get a credit, my guess is ZERO chance.


Cass

[StevieSteve]

However, it is still not working for me.    Just tried a search for my grandfather surname Grist - result of 7 as before, all Grove or Groves!

While "it's working for me" is probably the 2nd most annoying response after no response at all, just ran a search of Grist in Family trees, all collections, got 59000 entries, the first 400 seeming valid (with the exception of the odd "he owned a grist mill") before moving on to Van der Grists.

Ran a search on my Dad's exact name as that's what I use to find my tree when I'm not logged in and it's 2nd in the list

Hopefully that means it's been fixed between our postings (or CassT's)

[GailB]

Now working in Aus too 

[rosie17]

Checked a few names and seems to be working okay so far 

[hurworth]

The messaging system was up the whop yesterday as well. 

[venelow]

Up the whop. I have not heard that phrase before. I like it.

Thanks to those who reported the problem.  It seems to have been fixed around the world now.

Cheers
Venelow
Canada

[Milliepede]

I haven't heard it either but am going to start using it immediately 

[Pheno]

Below is the question and response I have received from Ancestry concerning the problem I mentioned earlier.  Is anyone else experiencing what I have described?

Question
'navigating between a person's subheadings
Following a hint from the leaf in the top bar takes me to a person and that hint. However if I want to check details and try and switch from hints to either gallery or lifestory or facts these pages are all completely blank. If I go to the same person via the 'find person' tab on the trees page then only the facts page shows any info, there is nothing on either the lifestory, gallery or hints page.

In these last two or three weeks its as if I have lost the ability to see detail when switching between these tabs and I can only actually access the hints or facts tabs through different access routes.

Is there any explanation or solution for this please?

Rsponse

Hi I’m, a Directly Ancestry Expert. I would like to help.

This is an ongoing issue that Ancestry is aware of and they have reported it to the development team to correct it. Unfortunately Ancestry does not have a time frame for when this issue will be resolved.

I apologize for the inconvenience this is causing.

I hope this information helps answer your question.'

Pheno