Author Topic: Trouble with British Phone Books, 1880-1984 on Ac*stry  (Read 3226 times)

Offline bugbear

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #27 on: Tuesday 20 February 18 16:16 GMT (UK) »
This still doesn't work. I just logged another report.

I "suggest" others do the same.

 BugBear
BICE Middlesex
WOMACK Norfolk/Suffolk

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Offline rosie99

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #28 on: Tuesday 20 February 18 16:24 GMT (UK) »
Where do you log reports, I can't see a contact us  :-\
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Offline BumbleB

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #29 on: Tuesday 20 February 18 16:27 GMT (UK) »
Bottom of Home Page - About Us - then Contact Information, choose type the question or it gives the free-phone number.

Transcriptions and NBI are merely finding aids.  They are NOT a substitute for original record entries.
Remember - "They'll be found when they want to be found" !!!
Archbell - anywhere, any date
Kendall - WRY
Milner - WRY
Appleyard - WRY

Offline rosie99

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #30 on: Tuesday 20 February 18 16:29 GMT (UK) »
Thanks BumbleB I was going round in circles  ;D
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Offline bugbear

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #31 on: Tuesday 20 February 18 16:31 GMT (UK) »
Where do you log reports, I can't see a contact us  :-\
I always have to search for ages to find it - they hide it quite well, "for some reason"  >:(

 BugBear
BICE Middlesex
WOMACK Norfolk/Suffolk

Offline rosie99

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #32 on: Tuesday 20 February 18 16:37 GMT (UK) »
I have complained.  It is certainly hidden well obviously for a reason.

Rosie
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Offline rosie99

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #33 on: Tuesday 20 February 18 18:12 GMT (UK) »
Their reply -
My name is ..... I am an Ancestry Directly Expert . We are advanced Ancestry users who are assisting with queries such as yours. We can not access your account but can offer you other assistance.

You are correct, this is a known issue . Unfortunately Ancestry have not given an expected date for resolution. I totally understand your frustration at the delay in fixing this issue
You can let them know how this negatively impacts your use of the site here http://www.ancestry.co.uk/cs/suggestions
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Offline bugbear

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #34 on: Wednesday 21 February 18 08:56 GMT (UK) »
This is bizarre - all OTHER phone books seem to work (search for "Bice" attached)

I wonder if this is legal/copyright/privacy related and NOT technical?

  BugBear
BICE Middlesex
WOMACK Norfolk/Suffolk

Offline rosie99

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #35 on: Wednesday 21 February 18 09:58 GMT (UK) »
Surely then they could restrict the dates that are accessible.  Most of the records I had were for my grandfather & uncle in the London/Surrey areas in the 1950's both of whom have been dead some time. 

I think that their reply was weak and what good would it do me with completing their form that they linked to.  Why are 'Ancestry Directly Expert ... advanced Ancestry users' replying to the questions anyway when they clearly can't help.  All they are doing is fobbing us off not solving the problem.

Rosie
Census information is Crown Copyright, from www.nationalarchives.gov.uk