Author Topic: Trouble with British Phone Books, 1880-1984 on Ac*stry  (Read 3234 times)

Offline rosie99

  • RootsChat Marquessate
  • *******
  • Posts: 27,218
    • View Profile
Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #45 on: Wednesday 21 February 18 14:35 GMT (UK) »
Standard answer then  ::) 
Census information is Crown Copyright, from www.nationalarchives.gov.uk

RootsChat is the busiest, largest free family history forum site in the country. It is completely free to use. Register now.
Also register instantly with Facebook or Twitter (and other social networks). Start your genealogy search now.


Offline bugbear

  • RootsChat Aristocrat
  • ******
  • Posts: 1,839
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #46 on: Friday 23 February 18 11:01 GMT (UK) »
They're hiding behind a layer of these "Ancestry Directly" people;

My name is XXXXX. I am an Ancestry Directly Expert . We are advanced Ancestry users who are assisting with queries such as yours.
.
.
.
As I mentioned earlier, Ancestry are aware of the issue. They have said they are attempting to resolve it but have not given a date for resolution. There is nothing that I as another customer can do to speed the process of resolution. All I can do is advise customers to let Ancestry know your displeasure by submitting feedback on the page I posted on the previous message
.
.
(which was)
.
.
I totally agree with you. As a fellow customer it is very frustrating. You can make your feeling known to Ancestry on their feedback page http://www.ancestry.com/cs/suggestions

   BugBear
BICE Middlesex
WOMACK Norfolk/Suffolk

RootsChat is the busiest, largest free family history forum site in the country. It is completely free to use. Register now.
Also register instantly with Facebook or Twitter (and other social networks). Start your genealogy search now.


Offline rosie99

  • RootsChat Marquessate
  • *******
  • Posts: 27,218
    • View Profile
Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #47 on: Friday 23 February 18 11:16 GMT (UK) »
It seems that it is a case of we will take your money but we really don't care about the service we are giving.  Whichever link you follow they don't want to listen to complaints.

As for Ancestry Directly Experts I wonder how they qualified to be called that, would you work voluntarily for them  ???
Census information is Crown Copyright, from www.nationalarchives.gov.uk

Offline bugbear

  • RootsChat Aristocrat
  • ******
  • Posts: 1,839
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #48 on: Friday 23 February 18 11:21 GMT (UK) »
It seems that it is a case of we will take your money but we really don't care about the service we are giving.  Whichever link you follow they don't want to listen to complaints.

As for Ancestry Directly Experts I wonder how they qualified to be called that, would you work voluntarily for them  ???
May there's a free (or discounted) sub in it for them?

 BugBear
BICE Middlesex
WOMACK Norfolk/Suffolk

Offline rosie99

  • RootsChat Marquessate
  • *******
  • Posts: 27,218
    • View Profile
Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #49 on: Friday 23 February 18 14:07 GMT (UK) »
Maybe there is.  They are not really giving any help though, just fobbing us off.  ;D
Census information is Crown Copyright, from www.nationalarchives.gov.uk

Offline bugbear

  • RootsChat Aristocrat
  • ******
  • Posts: 1,839
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #50 on: Wednesday 28 February 18 09:48 GMT (UK) »
I attempted to escalate matters from a "Directly" person to an actual An*stry employee. I got this:

Dear Paul,
 
Thank you for contacting Ancestry in regards to not being able to search the British Phone Books, 1880-1984 collection.
 
 We're sorry for not getting back to you sooner. We are always sorry to learn that our members had a frustrating experience. We are happy to assist you. This issue has been reported. We ask for your patience in this matter. Unfortunately, we do not have a time frame for when this will be resolved.

When you pull up no results, you can look on the left hand side at the box below the filters and select Browse Individual Records to help you access what you are searching for.

While we hope you enjoy using our Services, there are things we don't promise about our Services. For further information, please click on the following link:

http://www.ancestry.co.uk/cs/legal/termsandconditions#Warranty
 
If you need additional assistance, reply to this email or feel free to contact us by phone at 0-800-783-1340 from 9 AM to 10 PM GMT, Monday through Friday or from 9 AM - 8 PM GMT, Saturday and Sunday.  If you're calling from outside of the UK, please click here for numbers and hours in your region.
 
Kind regards,
 
XXXX
Customer Solutions Associate
Ancestry

 
BICE Middlesex
WOMACK Norfolk/Suffolk

Offline rosie99

  • RootsChat Marquessate
  • *******
  • Posts: 27,218
    • View Profile
Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #51 on: Wednesday 28 February 18 10:04 GMT (UK) »
Thanks for that  :)

What amazes me is that it was working so what is the problem.  It is not as though they have not transcribed it. 

People will just have to be patient  ::)
Census information is Crown Copyright, from www.nationalarchives.gov.uk

Offline bugbear

  • RootsChat Aristocrat
  • ******
  • Posts: 1,839
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #52 on: Wednesday 28 February 18 10:23 GMT (UK) »
Thanks for that  :)

What amazes me is that it was working so what is the problem.  It is not as though they have not transcribed it.
Agreed - it used to work, and other phone books still work.

Quote
People will just have to be patient  ::)
Ahem. IMHO People "will have to" bombard them with complaints to get it fixed. ;)

Browsing the pages (at least I suppose they're sorted) is OK if you KNOW where your ancestors lived, but the whole point and merit of searchable records is that you can find stuff you didn't know about.

 BugBear
BICE Middlesex
WOMACK Norfolk/Suffolk

Offline bugbear

  • RootsChat Aristocrat
  • ******
  • Posts: 1,839
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #53 on: Wednesday 11 April 18 13:19 BST (UK) »
It appears to be (finally) searchable again.

 BugBear
BICE Middlesex
WOMACK Norfolk/Suffolk