Author Topic: Trouble with British Phone Books, 1880-1984 on Ac*stry  (Read 1270 times)

Offline KGarrad

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #9 on: Friday 17 November 17 15:02 GMT (UK) »
I also use the new Firefox - so it's not that! ;D

I clicked on Search, then selected Directories & Member Lists.
In the search boxes I used a surname of Bice, and left all other fields clear.
6,398 results :D  But I only looked at page 1.
Garrad (Suffolk, Essex, Somerset), Crocker (Somerset), Vanstone (Devon, Jersey), Sims (Wiltshire), Bridger (Kent)

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Offline bugbear

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #10 on: Friday 17 November 17 15:07 GMT (UK) »
I also use the new Firefox - so it's not that! ;D

I clicked on Search, then selected Directories & Member Lists.
In the search boxes I used a surname of Bice, and left all other fields clear.
6,398 results :D  But I only looked at page 1.
I don't have that (exact) menu option?!

I'm using "Schools, Directories & Church Histories"

 BugBear
BICE Middlesex
WOMACK Norfolk/Suffolk

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Offline groom

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #11 on: Friday 17 November 17 15:12 GMT (UK) »
Quote
I clicked on Search, then selected Directories & Member Lists.

I can't see that on my options, the nearest is Schools, Directories and Church Histories.


Same here Bugbear!
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Offline heywood

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #12 on: Friday 17 November 17 15:22 GMT (UK) »
I donít have the same option either  :-\

I used the card catalogue for Phone directories and the method I outlined works.
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Offline KGarrad

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #13 on: Friday 17 November 17 22:12 GMT (UK) »
Sorry all, I've been out since early afternoon.
I will try to recollect exactly how I got to a page showing "Directories & Member Lists" - obviously I forgot exactly how I did it before. :-[

But I definitely had a page showing just that ;D
Garrad (Suffolk, Essex, Somerset), Crocker (Somerset), Vanstone (Devon, Jersey), Sims (Wiltshire), Bridger (Kent)

Offline Jebber

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #14 on: Friday 17 November 17 23:57 GMT (UK) »
I am having the same problem, I also used the card catalogue and got the Phone Directories. I did exactly the same searches that brought successful results for my own uncommon name in the past, now they are coming up blank, even our own old address and number don't show up.

The only way I can get a result is through the browse option, I am on my iPad which uses Safari. It will be interesting if the same thing happens tomorrow when I go in my laptop.
CHOULES All ,  COKER Harwich Essex & Rochester Kent 
COLE Gt. Oakley, & Lt. Oakley, Essex.
DUNCAN Kent
EVERITT Colchester,† Dovercourt & Harwich Essex
GULLIVER/GULLOFER Fifehead Magdalen Dorset
HORSCROFT Kent.
KING Sturminster Newton, Dorset. MONK Odiham Ham.
SCOTT Wrabness, Essex
WILKINS Stour Provost, Dorset.
WICKHAM All in North Essex.
WICKHAM Medway Towns, Kent from 1880
WICKHAM, Ipswich, Suffolk.

Offline bugbear

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #15 on: Monday 20 November 17 10:15 GMT (UK) »
I reported this (with screen shots) to Ancestry. I got the following reply.

Thank you for contacting Ancestry in regards to finding certain records in the phone books. We're happy to help you with this today.

If you will go to your Home page you will see a box on the left side of the screen that says "What's Happening At Ancestry". There is a selection for Directories. Please click that.

On the next page on the right hand side is a box at the top of the column that says All Our Directories & Gazetteers. The first selection says National and the second says Local Directories. Please click that selection then choose from the drop down list the place where you would like to search.

The UK Ancestry site is the only one to have this fabulous search feature! You can search by phone, trade and city directories or search by occupations, criminals and probate and tax. We hope that you will find this useful.

Searching City and Area Directories
Searching by Occupation or Organization


 >:(

I know how to do it. But it doesn't work!!

   BugBear
BICE Middlesex
WOMACK Norfolk/Suffolk

Offline BumbleB

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #16 on: Monday 20 November 17 12:55 GMT (UK) »
Deleted - misread the rest of the thread  :'(
Transcriptions and NBI are merely finding aids.  They are NOT a substitute for original record entries.
Remember - "They'll be found when they want to be found" !!!
Archbell - anywhere, any date
Kendall - WRY
Milner - WRY
Appleyard - WRY

Offline bugbear

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Re: Trouble with British Phone Books, 1880-1984 on Ac*stry
« Reply #17 on: Tuesday 21 November 17 13:48 GMT (UK) »
New email from Ancestry; fractionally more hopeful

Dear Paul,
 
Thank you for contacting Ancestry in regards to the search results!

Thank you for reporting that problem to us. We have received a few reports of this kind and are investigating at the moment. We are very sorry about the inconvenience here and working on solving the problem as soon as possible.

I hope this helps!
 
Kind regards,
 
Anneli
Customer Solutions Associate
Ancestry
 


At least they acknowledge the fault.

 BugBear
BICE Middlesex
WOMACK Norfolk/Suffolk